2009 Buick Enclave Owner's Manual - Page 383

Customer Assistance Information 7-1 Customer Assistance Information Customer Assistance and Information Customer Satisfaction Procedure ...7-1 Online Owner Center ...7-3 Customer Assistance for Text Telephone (TTY) Users ...7-4 Customer Assistance Offices ...7-4 GM Mobility Reimbursement Program ...7-5 Roadside Assistance Program ...7-6 Scheduling Service Appointments ...7-8 Courtesy Transportation ...7-8 Collision Damage Repair ...7-9 Reporting Safety Defects Reporting Safety Defects to the United States Government ...7-12 Reporting Safety Defects to the Canadian Government ...7-13 Reporting Safety Defects to General Motors ...7-13 Service Publications Ordering Information ...7-13 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your GM dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...7-14 Event Data Recorders ...7-15 OnStar® ...7-15 Navigation System ...7-16 Radio Frequency Identification (RFID) ...7-16