2011 Buick Enclave Owner's Manual - Page 219

Infotainment System Tips and Troubleshooting Chart (cont'd) Problem The auxiliary source is running, but there is no picture or sound. Recommended Action Check that the RSE video screen is in the auxiliary source mode. Check the auxiliary input connections at both devices. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle. Check that the headphones are on correctly using the L (left) and R (right) on the headphones. See your dealer for assistance. Check that the RSE video screen is sourced to the DVD player. 7-43 DVD Display Error Messages The DVD display error message depends on which radio the vehicle has. The video screen might display one of the following: Disc Load/Eject Error: This message displays when there are disc load or eject problems. Disc Format Error: This message displays if the disc is inserted with the disc label wrong side up, or if the disc is damaged. Disc Region Error: This message displays if the disc is not from a correct region. No Disc Inserted: This message displays if no disc is present when the Z EJECT button is pressed on the radio. Sometimes the wireless headphone audio cuts out or buzzes. The remote and/or the headphones are lost. The DVD is playing, but there is no picture or sound. DVD Distortion Video distortion can occur when operating cellular phones, scanners, CB radios, Global Position Systems (GPS)*, two-way radios, mobile fax, or walkie talkies.