1996 Cadillac DeVille Owner's Manual - Page 329

have with your vehicle canbe handled by your selling or servicing dealer.Your dealer has the facility, trained to technicians, special tools and up-to-date information promptly address any issue which may arise.. Cadillac has empowered its dealers make decisions and repair to vehicles, and they are eager to resolve your concern to your complete satisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For help outside of the United States and Canada, call the following numbers as appropriate: In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 0 STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be If quickly resolved at that level. the matter has already been reviewed with the Sales, Service, Parts Manager, or contact the owner the dealershipor the General of Manager. 0 0 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4135 (English) or1 -800-75 136 (Spanish) 1-4 ' I the Bahamas: 1-800-389-0009 n In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries:1-809-763-1315 STEP TWO -- If after contacting a member of dealership management,it appears your concern cannot be resolved by thedealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-458-8006. I Canada, n contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 0 0 In other overseas locations,call GM North American Export Sales in Canada at 1-905-644-4 1 12 7-2