1996 Cadillac Seville Owner's Manual - Page 335

Plan Ahead When Possible Whenever possible, schedule an appointment for your vehicle's warranty work. Your Cadillac dealer can then prepare to meet your alternative transportation needs and minimize inconveniences typically associated with warranty repairs. GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer your to Warranty and OwnerAssistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participationin this program. Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that,if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. assist in resolving these To disagreements, Cadillac voluntarily participates in BBB AUTO LINE. Owner Responsibilities There are only things whichyou will be responsible for two during the use of your courtesy vehicle. are required to You provide insurance coverage and replenish the fuel used. In many cases your own auto insurance policy may provide primary coverage for the courtesy vehicle, similar to rental car agreements. Please, check with your insurance company to be certain what's covered. This service is provided to you under the terms the of New Vehicle Wrat, arny therefore, it is imperative that your vehicle be picked up fiom the dealershipat the completion of the warranty service. Vehicles not picked upin a timely fashion may incur rental fees charged to the customer. Some state insurance regulations make it impractical to rent vehicles to people under 21 years of age. If you are under 21 and have difficulty renting a vehicle, Cadillac will reimburse you, up to $30/day, for any documented transportation you receive. 7-8