2009 Cadillac CTS Owner's Manual - Page 461

Section 7 Customer Assistance Information Reporting Safety Defects ...7-16 Reporting Safety Defects to the United States Government ...7-16 Reporting Safety Defects to the Canadian Government ...7-17 Reporting Safety Defects to General Motors ...7-17 Service Publications Ordering Information ...7-17 Vehicle Data Recording and Privacy ...7-18 Event Data Recorders ...7-19 OnStar® ...7-20 Navigation System ...7-20 Radio Frequency Identification (RFID) ...7-20 Customer Assistance and Information ...7-2 Customer Satisfaction Procedure ...7-2 Online Owner Center ...7-5 Customer Assistance for Text Telephone (TTY) Users ...7-6 Customer Assistance Offices ...7-6 GM Mobility Reimbursement Program ...7-7 Roadside Service ...7-8 Scheduling Service Appointments ...7-11 Courtesy Transportation ...7-11 Collision Damage Repair ...7-13 7-1