2011 Cadillac Escalade EXT Owner's Manual - Page 521

Customer Information See Customer Assistance Offices (U.S. and Canada) on page 13‑5 or Customer Assistance Offices (Mexico) on page 13‑5 for more information. From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 13-5 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843 Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0805 Long Distance: 011-52-53 29 0805 Customer Assistance Offices (U.S. and Canada) Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: Canada General Motors of Canada Limited Canadian Cadillac Customer Communication Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gm.ca 1-888-446-2000 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.com 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112 Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Overseas Please contact the local General Motors Business Unit.