2013 Cadillac Escalade Owner Manual - Page 241

Infotainment System Tips and Troubleshooting Chart (cont'd) Problem Sometimes the wireless headphone audio cuts out or buzzes. Recommended Action 7-59 Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle. Check that the headphones are on correctly using the L (left) and R (right) on the headphones. See your dealer for assistance. Check that the RSE video screen is sourced to the DVD player. The remote and/or the headphones are lost. The DVD is playing, but there is no picture or sound. DVD Display Error Messages The DVD display error message depends on the radio that is in the vehicle. The video screen can display one of the following: Disc Load/Eject Error: This message displays when there are disc load or eject problems. Disc Format Error: This message displays if the disc is inserted with the disc label wrong side up, or if the disc is damaged. Disc Region Error: This message displays if the disc is not from a correct region. No Disc Inserted: This message displays if no disc is present when Z is pressed on the radio. It might be necessary to turn off the DVD player when operating one of these devices in or near the vehicle. *Excludes the OnStar® System. DVD Distortion Video distortion can occur when operating cellular phones, scanners, CB radios, Global Positioning Systems (GPS)*, two-way radios, mobile fax machines, or walkie talkies. Cleaning the RSE Overhead Console When cleaning the RSE overhead console surface, use only a clean cloth dampened with clean water.