2009 Chevrolet Impala Owner's Manual - Page 381

Services Provided • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Services Not Included in Roadside Assistance • Impound towing caused by violation of any laws. • Legal fines. • Mounting, dismounting or changing of snow tires, chains, or other traction devices. • Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given. • Towing or services for vehicles driven on a non-public road or highway. • Emergency Tow From a Public Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Services Specific to Canadian Purchased Vehicles • Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. • Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty. • Lock-Out Service: Vehicle registration is required. • Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. • Battery Jump Start: Service is provided to jump start a dead battery. • Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. 7-9