2001 Ford Escape Owner's Manual - Page 258
2001 Ford Escape Manual
Page 258 highlights
Customer assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except Quebec). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state's warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. THE DISPUTE SETTLEMENT BOARD (U.S. only) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is being reviewed 258