1997 Lincoln Town Car Warranty Guide 1st Printing - Page 2

2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance, on the inside front cover of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost - the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes; for details, see Dispute Settlement Board, page 25. CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any defects or damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage or defect when you receive your vehicle, notify your dealership immediately. MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide for reference and for recording maintenance work done on your vehicle. Proper vehicle maintenance is the responsibility of the owner. Ford Motor Company may deny you warranty coverage if you fail to keep records and receipts indicating that the vehicle maintenance specified in the Service Guide has been performed. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. 2