1997 Lincoln Town Car Warranty Guide 1st Printing - Page 25

9. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the inside cover of this booklet. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the Dispute Settlement Board, an informal, alternative process for resolving disputes. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnson-Moss Warranty Act or state replacement or repurchase laws. HOW DOES THE BOARD WORK? The Dispute Settlement Board offers a voluntary, free, independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For more details, please refer to your Customer Assistance Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086-5120. NOTE: The Dispute Settlement Board program may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and discontinue this program at any time without notice and without obligation per applicable state law. 25