2008 Mercedes SLK-Class Owner's Manual - Page 269

Controls in detail Useful features For more details concerning the Tele Aid system, please visit www.mbusa.com and use your ID and password (sent to you separately) to learn more (USA only). i The indicator lamp in the Information button ¡ remains illuminated in red for approximately 10 seconds during the system self-check after switching on ignition (together with the SOS button and the Roadside Assistance button •). See "System self-check" ( page 263) when the indicator lamp does not come on in red or stays on longer than approximately 10 seconds. If the indicator lamp in the Information button ¡ is flashing continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an Information call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display. Information calls can be terminated using the button t on the multifunction steering wheel or the respective button for ending a telephone call on the audio system or COMAND* head unit. ! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a malfunction or the service is not currently active, and may not initiate a call. Visit your Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. Call priority If other service calls such as a Roadside Assistance call or Information call are active, an Emergency call is still possible. In this case, the Emergency call will take priority and override all other active calls. i The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative, except Roadside Assistance and Information calls, which can also be terminated by pressing the t button on the multifunction steering wheel or the respective button for ending a telephone call on the audio system or COMAND* head unit. ! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. 268