2011 Mercedes G-Class Owner's Manual - Page 20

18 Introduction Information for customers in California In California, you have the right to exchange a vehicle or receive a refund of the purchase or leasing price if Mercedes-Benz USA, LLC and/or an authorized workshop or maintenance facility cannot, after several authorized repairs, rectify considerable damage to or malfunctions of the vehicle that are covered by the contractual warranty. Customers who purchase or lease a vehicle may have their vehicles repaired within 18 months from delivery or up until an odometer reading of 29,000 km (i.e. 18,000 miles), whichever comes first, if: (1) the serious defect or damage can result in deadly or serious injury to the vehicle occupants while driving AND this defect has already been repaired at least twice AND Mercedes-Benz, LLC has been informed in writing of the necessity of a repair. (2) the defect or damage, though less serious than (1) above, has already been repaired at least four times AND Mercedes-Benz has been informed in writing of the necessity of a repair. (3) the vehicle cannot be used for longer than 30 calendar days because of repair work resulting from this or other serious defects or damage. Please send your written notice to: Mercedes-Benz USA, LLC Customer Assistance Center One Mercedes Drive Montvale, NJ 07645-0350 customer service advisor will record every service for you in the Service and Guarantee Booklet. Roadside Assistance The Mercedes-Benz Roadside Assistance Program offers technical help in the case of a breakdown. Your calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year. 1-800-FOR-MERCedes(1-800-367-6372) (USA) 1-800-387-0100 (Canada) You can find further information in the Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the Service and Warranty booklet (Canada). You will find both in the vehicle document wallet. In accordance with standard program guidelines, Roadside Assistance is prepared to provide vehicle service up until a reasonable distance from the next paved roadway. We will make every effort to assist in a breakdown situation. However, the accessibility of your vehicle will be determined by our authorized Mercedes-Benz Service technician or the tow service provider on a case-by-case basis. Additional charges may be applicable for a breakdown location determined not to be a reasonably accessible roadside location as determined by our authorized technician and tow service provider. Change of address or ownership In the event of a change of address, please send us the "Notification of Address Change" in the Service and Guarantee Booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) at the hotline number 1-800-FOR-MERCedes(1-800-367-6372) or Customer Service Center (Canada) at Maintenance The Service and Guarantee Booklet describes all the necessary maintenance work which should be done at regular intervals. Always bring the Service and Guarantee Booklet with you when bringing the vehicle to an authorized Mercedes-Benz Center. The