1996 Mercury Sable Owner's Manual - Page 263

To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Tell Your Technician Booklet At Ford, we want to make your dealership service experience as easy and pleasant as possible. That is why we have developed the Tell Your Technician booklet. This easy-to-use booklet provides a means for you to describe your service needs to your dealership service advisor. This results in more complete repair order instructions between you and dealership personnel. To obtain a copy of the Tell Your Technician booklet, please contact your Ford or Lincoln-Mercury dealer. The key factor in providing a fast, accurate diagnosis of a service need is a detailed description of the problem. That is why each section of the booklet follows a structured sequence, beginning with a description of the symptoms and concluding with when the problem started to occur and how often. There is also a list of vehicle sounds (noises) that are often associated with vehicle malfunctions. 236