1997 Mercury Tracer Customer Assistance Guide 1st Printing - Page 2

Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. The service is available: • 24-hours, seven days a week • through the warranty period of three years or 60,000 km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Roadside assistance will: • mount the spare if you have a flat tire • jump-start the battery if it becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the vehicle if you are stranded. Even non-warranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession). Daily rental units are not eligible for roadside assistance. Additional roadside assistance coverage is unavailable in Puerto Rico and the Virgin Islands. Using roadside assistance Complete the roadside assistance identification card (found in the Owner Guide portfolio in the glove compartment) and place it in your wallet for quick reference. To receive roadside assistance, call 1-800-241-FORD. Should you need to arrange assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain information about reimbursement, call 1-800-241-FORD. FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only extended service program with the Ford name on it and the only service backed by Ford Motor Company. 2