1997 Mercury Tracer Customer Assistance Guide 1st Printing - Page 7

1997 Mercury Tracer Manual

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Customer assistance Making a decision Board members will review all available information related to the complaint, including oral presentations, if necessary. They then arrive at a fair and impartial decision, decided by a simple majority vote. Because the Board usually meets only once a month, some cases may take longer than 30 days to be reviewed. The Board makes every effort to resolve each case within 40 days of receiving the consumer application form. After a case is reviewed, the Board mails you its decision letter. The Board also provides a form on which to accept or reject the Board's decision. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may elect to pursue other remedies available to them under state and federal law. Decisions of the Board may be presented as evidence by any party in subsequent legal proceedings that may be initiated, where allowed by law. To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address: Dispute Settlement Board PO Box 5120 Southfield, MI 48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations office before you leave the U.S. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage caused by using improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the 7

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Making a decision
Board members will review all available information related to the
complaint, including oral presentations, if necessary. They then arrive at
a fair and impartial decision, decided by a simple majority vote.
Because the Board usually meets only once a month, some cases may
take longer than 30 days to be reviewed. The Board makes every effort
to resolve each case within 40 days of receiving the consumer application
form.
After a case is reviewed, the Board mails you its decision letter. The
Board also provides a form on which to accept or reject the Board’s
decision. The decisions of the Board are binding on the dealer and Ford,
but not on consumers who may elect to pursue other remedies available
to them under state and federal law. Decisions of the Board may be
presented as evidence by any party in subsequent legal proceedings that
may be initiated, where allowed by law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write to the Board at
the following address:
Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
GETTING ASSISTANCE OUTSIDE OF THE U.S.
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations office before you leave the U.S.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company is not
responsible for any damage caused by using improper fuel.
Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
Customer assistance
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