2010 Toyota Sienna Warranty, Maitenance, Services Guide
2010 Toyota Sienna Manual
2010 Toyota Sienna manual content summary:
- 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 1
SIENNA 2 0 1 0 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed -4331. City Street address or P.O. Box Apt. or suite number - State use of Toyota Motor Sales, U.S.A., Inc. Toyota - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 3
as you enjoy driving it. This booklet is designed to help. Here you'll find information on Toyota's warranty coverage and maintenance recommendations services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 4
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 5
, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly view the recommended - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 6
sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of publication and, with the exception of the emission control warranties, is subject to change without - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 7
code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 8
immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 10
reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet (found in your glove box) and mail it to: National Center for Dispute Settlement P.O. Box (located on the driver's side corner of the dashboard, under the window) • Current mileage on - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 11
(CDSP). A brochure about the program is found in your glove box. For additional remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the of printing. However, the programs may be changed without notice. For the most current information - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 13
will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. WARRANTY Which Vehicles Are Covered These warranties apply to all 2010 model year Sienna vehicles distributed by Toyota that - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 14
parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 15
COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under "What Is Not Covered" on pages 13-14. Coverage is for 60 months, regardless of mileage. For - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads/linings and clutch - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 17
DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 18
Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 19
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 20
Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 21
maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 22
to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 23
car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 24
has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 25
and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 17-18 is defective, the part will be repaired or replaced by Toyota. This is your SHORT-TERM Emission Control - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 26
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 27
maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 28
is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership is unable to complete repairs on your vehicle within 30 days, you may - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 29
steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in Detail 27 - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 30
the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 32
to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 33
or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 34
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 35
important to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 36
the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? MAINTENANCE Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 37
these additional maintenance services if you drive primarily under any of the special operating conditions indicated. If you drive only occasionally under these Љ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 38
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 39
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 40
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 41
air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive shaft boots Engine coolant 5 Exhaust pipes and mountings Front differential oil __ Fuel - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 42
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 43
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 44
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 45
bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts 5 Drive shaft boots Engine coolant - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 46
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 47
towing: Inspect engine air filter Tighten nuts and bolts on chassis and body Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 Reset the oil replacement reminder light (ЉMAINT - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 48
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 49
bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts Drive shaft boots Engine coolant - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 50
4 Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 51
towing: Inspect engine air filter Tighten nuts and bolts on chassis and body Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 Reset the oil replacement reminder light (ЉMAINT - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 52
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 53
(4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 5 Drive belts Drive shaft boots - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 54
the Owner's Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Brake Linings/Drums and Brake Pads/Discs Check the - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 55
Maintenance Items Drive Shaft Boots Check the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Engine Air Filter Inspect or replace at specified - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 56
tighten the seat-mounting bolts and front/rear suspension member retaining bolts to specified torque. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. MAINTENANCE Propeller Shaft - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 55 Maintenance Log - 2010 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log