3Com 2126-G User Guide - Page 7

may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock No. 004-000-00345-4. CSA Statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. VCCI Statement In order to meet FCC emissions limits, this equipment must be used only with cables which comply with IEEE 802.3. CE Statement (Europe) This product complies with the European Low Voltage Directive 73/23/EEC and ETIC Directive 89/336/EEC as amended by European Directive 93/68/EEC/. OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at http://eSupport.3com.com/. 3Com eSupport services are based on accounts that you create or have authorization to access. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration, Repair Services, and Service Request. Purchase Value-Added Services To enhance response times or extend warranty benefits, contact 3Com or your authorized 3Com reseller. Value-added services can include 24x7 telephone technical support, software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects. More information on 3Com Extended Warranty and Professional Services is available at http://www.3com.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. Troubleshoot Online You will find support tools posted on the 3Com Web site at http://www.3com.com/ „ 3Com Knowledgebase helps you troubleshoot 3Com products. This query-based interactive tool is located at http://knowledgebase.3com.com and contains thousands of technical solutions written by 3Com support engineers. „ Connection Assistant helps you install, configure and troubleshoot 3Com desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic software is located at: http://www.3com.com/prodforms/software/conne ction_assistant/ca_thankyou.html Access Software Downloads „ Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product. In order to access these Software Updates you must first register your product on the 3Com Web site at http://eSupport.3com.com/. First time users will need to apply for a user name and password. A link to software downloads can be found at http://eSupport.3com.com/, or under the Product Support heading at http://www.3com.com/ „ Software Upgrades are the software releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller. Contact Us 3Com offers telephone, e-mail and internet access to technical support and repair services. To access these services for your region, use the appropriate telephone number, URL or e-mail address from the list below. You will find a current directory of support telephone numbers posted on the 3Com Web site at http://csoweb4.3com.com/contactus/ Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits, you must first register your product at http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: „ Product model name, part number, and serial number „ A list of system hardware and software, including revision level „ Diagnostic error messages „ Details about recent configuration changes, if applicable To send a product directly to 3Com for repair, you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be returned to the sender unopened, at the sender's expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First time users will need to apply for a user name and password. Telephone numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com Web site at http://csoweb4.3com.com/contactus/ 7