3Com 3C63502A-NC Reference Guide - Page 284

278 APPENDIX D: TECHNICAL SUPPORT You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer. 3Com Bulletin Board The 3Com BBS contains patches, software, and drivers for 3Com products. This Service service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week. Access by Analog Modem To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you: Country Australia Brazil France Germany Hong Kong Italy Data Rate Up to 14,400 bps Up to 28,800 bps Up to 14,400 bps Up to 28,800 bps Up to 14,400 bps Up to 14,400 bps Telephone Number 61 2 9955 2073 55 11 5181 9666 33 1 6986 6954 4989 62732 188 852 2537 5601 39 2 27300680 Country Japan Mexico P.R. of China Taiwan, R.O.C. U.K. U.S.A. Data Rate Up to 14,400 bps Up to 28,800 bps Up to 14,400 bps Up to 14,400 bps Up to 28,800 bps Up to 53,333 bps Telephone Number 81 3 5977 7977 52 5 520 7835 86 10 684 92351 886 2 377 5840 44 1442 438278 1 847 262 6000 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number: 1 847 262 6000 3Com Facts Automated The 3Com Facts automated fax service provides technical articles, diagrams, and Fax Service troubleshooting instructions on 3Com products 24 hours a day, 7 days a week. Call 3Com Facts using your Touch-Tone telephone: 1 408 727 7021 Support from Your Network Supplier If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. When you contact your network supplier for assistance, have the following information ready: s Product model name, part number, and serial number s A list of system hardware and software, including revision levels s Diagnostic error messages s Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the following section on how to contact 3Com.