3Com 3CDSG8-US Installation Guide - Page 13
Obtaining Support For Your Product
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ICES Statement This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. CE Statements (Europe) EU Representative: 3Com Europe Limited Peoplebuilding 2, Peoplebuilding Estate Maylands Avenue Hemel Hempstead, Hertfordshire HP2 4NW United Kingdom This product complies with the European Low Voltage Directive 73/23/EEC as amended by European Directive 93/68/EEC and EMC Directive 2004/108/EC. Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. A copy of the signed Declaration of Conformity can be downloaded from the Product Support web page at http://www.3com.com/ Also available at http://support.3com.com/doc/3CDSG8.pdf China RoHS OBTAINING SUPPORT FOR YOUR PRODUCT 3Com offers product registration, case management, and repair services through eSupport.3com. You must have a user name and password to access these services, which are described in this appendix. Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/. 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems Online 3Com offers the following support tool: • 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This querybased interactive tool is located at: http://knowledgebase.3com.com. It contains thousands of technical solutions written by 3Com support engineers. Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits, you can purchase valueadded services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects. For more information on 3Com Extended Warranty and Professional Services, see: http://www.3com.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. See the table of access numbers later in this appendix. Access Software Downloads You are entitled to bug fix / maintenance releases for the version of software that you initially purchased with your 3Com product. To obtain access to this software, you need to register your product and then use the Serial Number as your login. Restricted Software is available at: http://eSupport.3com.com/ To obtain software releases that follow the software version that you originally purchased, 3Com recommends that you buy an Express or Guardian contract, a Software Upgrades contract, or an equivalent support contract from 3Com or your reseller. Support contracts that include software upgrades cover feature enhancements, incremental functionality, and bug fixes, but they do not include software that is released by 3Com as a separately ordered product. Separately orderable software releases and 13