3Com 3CR17250-91 Data Sheet - Page 5

3Com® Switch 5500G 10/100/1000 Family PRODUCT WARRANTY AND OTHER SERVICES Warranty 3Com Limited Lifetime Warranty. For as long as the original end user owns the product, or for five years after 3Com discontinues the of sale of the product, whichever occurs first. Hardware coverage Covers the complete unit including power supply and fan. In-warranty hardware replacement* Advanced Hardware Replacement of hardware for the duration of the warranty. In the US 48 contiguous states this is same-day ship with next business day delivery when call received before noon Pacific time. For Canada, Alaska and Hawaii, this is same-day ship when call received before noon Pacific time. For the rest of the world, it is next-business-day ship. Actual delivery times may vary depending on customer location. Reasonable commercial efforts apply. Software coverage 90 days for media replacement. Software updates* Access to releases with incremental software features and bug fixes. For the Switch 5500G, updates are all releases within the licensed 3Com OS software level. Online Knowledgebase support* Access to online troubleshooting tool for the duration of the warranty. * These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice. This offering is not available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers receive a user ID with eSupport registration. SERVICE AND SUPPORT 3Com Global Services offers the resources and talents of a major corporation plus more than two decades of experience in resolving network challenges and delivering business benefits to enterprises around the world. Global support with a personalized focus in the local language helps drive productivity and minimize expenses. Because 3Com understands both the technology and the business, we're the partner you need, to maintain your competitive edge and remain strong. Suggested Service, Support and Training Offerings Network Health Check An activity-auditing service focused on improving network performance and productivity Includes traffic monitoring, utilization analysis, problem identification, and asset deployment recommendations Extensive report provides blueprint for action Network Installation and Implementation Services Experts set-up and configure equipment and integrate technologies to maximize functionality and minimize business disruption For large and complex sites, implementation services include personalized configuration, project management, extended testing and coaching on network administration Project Management Provides extra focus and resources that special projects demand 3Com engineers manage entire process from initial specifications to post-project review Using structured methodology, requirements are identified, projects planned and progress of implementation activities tracked 3Com GuardianSM Maintenance Service This service provides comprehensive on-site support and includes advance hardware replacement, telephone technical support and software upgrades 3Com ExpressSM Maintenance Service This service provides speedy access to: 3Com shipment of advance hardware replacements, software upgrades and telephone support 3Com University Self-paced and instructor-led technology and product courses, plus certification programs 5