3Com 3CRWX6100GS-US Product Guide - Page 13

22 GLOBAL SERVICES > Leverage investment in equipment and staffing with a wide portfolio of 3Com professional services and maintenance offerings. > Realize pragmatic, business-focused results provided by a company with over two decades of experience in resolving network challenges and delivering business benefits to enterprises around the world. > Gain constant and reliable support for continuous network operation. Maintenance Services GENERAL FEATURES ONLINE TOOLS OPTIONAL Onsite Assistance Next-Business-Day or 4-Hour Technical Telephone Support 8x5 or 24x7 Advance Hardware Replacement Next-Business-Day or 4-Hour Software Upgrades Multi-Year Terms 3Com Knowledgebase Troubleshooting Tool 24x7 Resident Onsite Engineer Product 3Com GuardianSM Service 3Com ExpressSM Service 3Com Software Upgrades 3Com Software Application Support Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Project Management Setup and Configuration Installation Testing Documentation Data Collection Data Analysis Report and Recommendations Professional Services FEATURES Product 3Com Network Management Implementation Service 3Com Project Management 3Com Security Posture Assessment 3Com Voice Readiness Service 3Com Network Health Check 3Com Wireless Site Survey 3Com Network Installation Service 3Com Wireless Installation Service 3Com Voice Implementation Service Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Why 3Com Service and Support: Experienced Reliable Expert Customer Focused Comprehensive Uninterrupted global support of LAN and WAN products for over two decades Regional field support directly linked to expert headquarters engineering resources Support engineers with end-to-end system experience in a multi-vendor environment Mature escalation processes with dedicated engineers and direct link to product engineering Extensive laboratories with a cross section of applications, equipment and technologies for testing configurations and solutions FACT 3Com's ongoing commitment to global 24x7 service excellence is reflected in its expanding support infrastructure and seasoned, professional service engineers who are adept at integrating security, voice and data across multivendor networks. 3COM® SECURE CONVERGED NETWORKS FOR ENTERPRISES 23 Services and Support 3Com University › 3Com University offers a range of online self-paced and classroom-based instructor-based training. A sample of programs is included on this page. For a complete list of course options visit www.3com.com/3comu or www.3com.com/partners/3comu Product SECURITY AND MANAGEMENT SOLUTIONS Security Managing 3Com X-Family Devices Securing Networks with the 3Com X-Family TippingPoint Advanced Technical Security Products Training TippingPoint Expert Technical Security Products Training TippingPoint Introductory Technical Security Products Training Management Tools 3Com Enterprise Management Suite Administration 3Com Enterprise Management Suite Software Development 3Com Network Director Training and Support 3Com Network Supervisor Training and Support CONVERGENCE SOLUTIONS Platforms and Applications 3Com IP Conferencing and IP Presence 7.1 3Com NBX R6.0 SIP Integration Training 3Com NBX R6.0 Technical Training 3Com NBX R6.0 Technical Update Training 3Com VCX 7.1 End-Customer Administrator 3Com VCX 7.1 IP Telephony and IP Messaging 3Com VCX Telephone User Training NETWORKING SOLUTIONS Wireless 3Com Wireless LAN Mobility System: Wireless LAN Switch/Controller Installation and Configuration Deploying the 3Com Unified Gigabit Wireless PoE Switch 24 IEEE 802.11 Wireless LANs: A Technology Overview Introduction to 3Com Wireless LANs Switching 3Com Switch 5500 Self-Study 3Com Switch 8800 Self-Study Configuring and Deploying 3Com Enterprise LAN Switch Solutions Configuring and Deploying the 3Com Switch 5500 Family Configuring and Deploying the 3Com Switch 7700 Family Configuring and Deploying the 3Com Switch 8800 Family Designing and Implementing 3Com Enterprise LAN Switching Solutions LAN Switching Technology Overview Routers Configuring and Deploying 3Com Routers Configuring and Deploying 3Com Voice Routers Introduction to 3Com Routers v2.0 3Com Contacts > For more information, please refer to a local 3Com website at the URLs indicated in the following chart. Country 3Com Public Websites AMERICAS Brazil Canada Latin America North America lat.3com.com/br ca.3com.com lat.3com.com www.3com.com ASIA PACIFIC Australia Hong Kong India Indonesia Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand ap.3com.com ap.3com.com ap.3com.com ap.3com.com www.3com.co.kr ap.3com.com ap.3com.com ap.3com.com ap.3com.com www.tw.3com.com ap.3com.com EUROPE, MIDDLE EAST AND AFRICA Belgium www.3com.be Czech Republic www.3com.cz European Region emea.3com.com France www.3com.fr Germany www.3com.de Israel www.3com.co.il Italy www.3com.it Middle East emea.3com.com/me Netherlands www.3com.nl Poland www.3com.pl Russia www.3com.ru Spain www.3com.es Sweden www.3com.se United Kingdom www.3com.co.uk 3Com Partner Access Websites pa.3com.com/br pa.3com.com pa.3com.com/lat pa.3com.com pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/ap pa.3com.com/blx pa.3com.com/emea pa.3com.com/emea pa.3com.com/emea pa.3com.com/ger pa.3com.com/emea pa.3com.com/it pa.3com.com/emea pa.3com.com/blx pa.3com.com/emea partners.3com.ru pa.3com.com/es pa.3com.com/emea pa.3com.com/emea