Aastra 2380ip User Guides Aastra 2380ip for Aastra 400

Aastra 2380ip Manual

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  • Aastra 2380ip | User Guides Aastra 2380ip for Aastra 400 - Page 1
    Aastra Business Communication Solution Aastra 2380ip User's Guide Supported platforms: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, the conguration, and the use of the Aastra 2380ip. eud-1283_en / 1.0 - R1.0 - © 12.2010
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    Operating and display elements Telephony and dial pad operating elements 1 Telephony window 2 Display with row of symbols Status display with symbols, current displays on telephone traffic 3 Foxkeys 4 End key • Ends a call. • Exits input without saving and goes
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    Operating and display elements 7 Absence key with LED Preconfigured as presence menu. The Absence key can be configured as a function key or digit key. 8 Phone book key Opens phone books. 9 Correction key Deletes the last character or goes back one step in the menu. 10 Navigation key •
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    Operating and display elements Expansion module operating elements The Aastra 2380ip is an independent softphone that provides all functionalities of an advanced corded telephone. It can be used everywhere you have a functioning VoIP infrastructure at your disposal. When you have
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    Operating and display elements 6 Number key (business, private or mobile number) 7 Line key 7 Context menu Opens the context menu. eud-1283/1.0 - R1.0 - 12.2010 5
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    Operating and display elements Display symbols Status information Detailed information available Search mode Missed calls New text messages Call forwarding or forwarding if busy active New voice mail Call parked Activate discreet ringing Microphone deactivated Start recording Listen to recording
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    Operating and display elements Presence state Available (default) Meeting Not available Display symbols expansion module Expansion module Business number Mobile number Team key Connected (internally) Absent Busy Private number Function key Line key Connected (externally) or activated function eud
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    Guide, safety information and, where applicable, with other product-specific information. These and all other user documents are available for download from the Aastra document portal: www.aastra that the versions of the user documents comply with the software level of the Aastra 400 products used
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    Aastra 400 communication solution. The software can only be launched if a communication server, configured accordingly, is detected. Aastra application server for Unified Communications and multimedia services, an FMC (Fixed Mobile Conversion) support announcement. eud-1283/1.0 - R1.0 - 12.2010 9
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    , and the availability of the data network and the communication server. If the softphone is not available, calls are routed to a substitute destination set up by the system administrator. Additional equipment The Aastra 2380ip has been tried and tested with a series of corded and cordless media
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    manual for software and hardware are registered trademarks and are thus subject to the relevant regulations. Document information • Document number: eud-1283 • Document version: 1.0 • Valid as of: R1.0 • Copyright © 12.2010 Aastra Technologies Limited • In PDF Viewer, click on this link to download
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    8 Softphone Aastra 2380ip settings 13 Trial Licence and Installation Requirements 14 Starting the softphone Aastra 2380ip 15 Setting up the Aastra 2380ip 16 Dialling Keys 82 Formulating functions 83 Further information 85 Troubleshooting 86 Index 87 12 eud-1283/1.0 - R1.0 - 12.2010
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    The following sections explain the necessary steps you need to take to comfortably integrate Aastra 2380ip in your everyday business life. Trial Licence and Installation Requirements 14 Starting the softphone Aastra 2380ip 15 Setting up the Aastra 2380ip 16 eud-1283/1.0 - R1.0 - 12.2010 13
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    settings Trial Licence and Installation Requirements You can download and test the Aastra 2380ip for a limited period of 60 days. During this time you can use and the softphone without limitation. At the end of the trial period ask your system administrator to install the required licences to
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    the application in future. ➔Aastra 2380ip is connected. Starting Aastra 2380ip automatically: In the Settings - General window tick Run application when Windows starts. ➔Aastra 2380ip starts with Windows. The phone window appears automatically. Starting Aastra 2380ip manually: Double-click and enter
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    be executed via the settings menu. Right-click to open the context menu of the Aastra 2380ip symbol in the info area of the taskbar and or right-click to open the context menu of the phone window and select Settings. Click Apply to confirm the modifications. Select the User interface options as
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    Depending on the device, the operation of your Aastra 2380ip may differ slightly from these instructions. Ask your system administrator to explain the correct to process the sound data. Open the context menu in the phone window and select Settings. Select the Audio tab. Select the settings you want
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    office administrator has already set up, are stored here (see chapter "Starting the softphone Aastra 2380ip", page 15). If you always use the softphone that specifies the external number. Open the context menu in the phone window and select Settings. Select the Hotkeys tab. Select the settings you
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    Softphone Aastra 2380ip settings Notes: • Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances. • If you intend to use this function notify your call party in advance. Open the context menu in the phone window and select Settings.
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    Dialling and phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call. Answering calls 21 Making calls 22 20 eud-1283/1.0 - R1.0 - 12.2010
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    call. Answering a call Your softphone rings, and the phone window appears in the foreground. To more information refer to your headset's operating instructions. Ending a call You want to end external call which you initiated, provided your provider supports this function. Press the End key or use
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    number You want to call someone and key in that person's phone number. Open the phone window of your softphone. You can make, answer or process calls here. Enter a phone number directly or using the more information refer to your headset's operating instructions. 22 eud-1283/1.0 - R1.0 - 12.2010
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    Dialling and phoning Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question
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    Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls 25 Using functions while in a call 35 Organising absences from the desk 40 Functions for special situations 48 Setting functions by remote
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    the system's phone book or in an external phone directory connected to the system. For dialling by name, enter the corresponding letters in the telephony window until the user you want or a list is displayed. The surname and first name have to be separated by a space, for example "no s" for Noble
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    Supplementary features Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the surname or the first
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    Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for
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    Outlook. Select contact in Outlook. Right-click to open the context menu and select Call using Aastra 2380ip. ➔Selected contact is dialled. ➔If a contact is saved with more than one phone number, a popup window appears. Select the phone number you want and click on Call. Dialling from the call list
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    Supplementary features Dialling from the call list of answered calls You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can now call the person back using this call list. The list of answered calls
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    key. ➔The key's allocated phone number is displayed in the phone window. Press the Call key. ➔The phone number displayed is dialled. Requesting can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an
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    Supplementary features Reset Reset callback: Press the Reset Foxkey. ➔Callback is deactivated. Note: You can only have 1 callback activated at a time and only 1 callback can be expected from you. Your callback request will automatically be cancelled by the system after about half an hour. To
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    Supplementary features Call waiting on an internal user You want to talk to an internal user. However, the person is busy. As a result of your call waiting, the person hears a call waiting tone and your phone number or name appears on his display. The person can either answer, deflect or reject
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    Supplementary features Reject End call Note: You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. Rejecting the call: Press the Reject Foxkey or the End key. ➔You remain connected with your original call partner.
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    First change the PIN as described in chapter "Changing the PIN", page 70 or with */# procedure *47 (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. 34 eud-1283
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    Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation
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    Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch
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    Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call You are making/taking a call
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    , he remains parked. You can retrieve your parked call party using Menu > Activated features > [P]. • The */# procedure for central parking can be found in the "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder. 38 eud-1283/1.0 - R1.0 - 12.2010
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    the recording. ➔Call is recorded. ➔Click the stop symbol to stop the recording. Listen to recording: Select the recording you want in the overview window and double-click or click on to listen to the recording. ➔Recording is played back. Deleting a recording: Select the recording you want in the
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    Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable
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    Supplementary features You can call up the presence of the user you want in the following situations (providing the user has a phone with presence profiles). • when you call an internal user; • in the phone book or in a call list; • during dialling by name; Notes: • You can only call up a user's
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    Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destination (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: • A forwarding applies
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    Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destination. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the
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    (see Chapter "Configuring voice mail", page 75). For further information on voice mail refer to the "User's Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. Notes: • A forwarding applies to all connected phones. • Only one forwarding variant at a time is possible
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    Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text
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    . You can modify this via menu (see chapter "Changing the PIN", page 70) or with */# procedure *47 (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to
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    to Free and confirm with the Ok Foxkey. ➔The phone is unlocked. ➔To unlock all your phones, execute the function code #33* # (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1283/1.0 - R1.0 - 12.2010 47
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    relays. For example you can use your phone to open and close electric gates or to switch the lights on or off throughout a building. Announcement service for incoming internal and external calls. If you do not answer an external call after a set delay, the user who is calling will obtain an
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    Supplementary features Function Description ACD (Automatic Call Dis- The call routing of calls in the queue can be controlled using an ACD appli- tribution) cation. User group In the user group incoming and internal calls are routed to a group of internal destinations according to a
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    Supplementary features Function Presence menu Presence Presence profile Description Menu for selecting a presence profile. For further information refer to Chapter "Organizing absences using the Absence key", page 40. Menu for selecting a presence profile. For further information refer to Chapter
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    voice mail", page 44. • To find out how to configure a voice mail, refer to the Chapter "Configuring voice mail", page 75 or in the "User's Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1283/1.0 - R1.0 - 12.2010 51
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    Supplementary features Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text messages. You can use
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    Supplementary features Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Read Delete Show text message: Press the Show Foxkey. ➔The display shows the sender and the date/time of the text message. Read text messages: Select the
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    /deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in
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    . First change the PIN as described in chapter "Changing the PIN", page 70 or with */# procedure *47 (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Paging an
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    Supplementary features Answering a general bell Via the general bell, you hear either your personal ringing pattern or the general ringing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can
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    (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Before the call: Press the function key for . Notes: • CLIR works only with external calls. • This feature depends on the range of services
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    Supplementary features Activating personal call routing You wan to specify which of your phone shall ring when you receive a call. If your system administrator has set up a phone number with several phones for you as well as the 5 call routings, you can specify which of your phones shall signal a
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    Supplementary features Note: When you have activated ring alone but deactivated the personal call routing for a phone in parallel, an incoming call is not acoustically but only visually signalled. This function must be stored under a Foxkey or a function key (see Chapter "Configuring keys", page 77
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    First change the PIN as described in chapter "Changing the PIN", page 70 or with */# procedure *47 (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. 60 eud-1283
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    Supplementary features Organisation within the team This section explains the different options provided by your phone to communicate in a team. Using the Team key You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as
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    Supplementary features Substituting for a team partner Your team partner is called. The Team key flashes. You know that your team partner is not at his desk at present and therefore decide to answer the call. You can answer the call using the Team key. As soon as you have answered the call, your
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    Supplementary features Line keys This section explains the different options provided by your phone, if your system administrator has assigned you one or more configurable keys as Line keys. Line keys turn your phone into a key phone. A line has a number which can be used to make an external or
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    Supplementary features Making calls using the Line key You want to make a call via a Line key. You can make a call via any free Line key. Each Line key has its own phone number; in other words when you make a phone call you transfer the phone number belonging to the active Line key. The call
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    Supplementary features Switching active lines You are in a call and want to answer a call on another Line key or make a call. You can switch lines by pressing a key. The active call is automatically parked locally. Parking the call and switching lines: Double-click the Line key you want. ➔The active
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    Personalizing your phone These sections explain how to adapt the phone's basic settings to suit your personal requirements. Setting the ringing properties (Audio 67 General settings 68 Protection settings 72 Phone Book Management 73 Configuring voice mail 75 Configuring presence 76 Configuring
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    Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Shift the audio
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    Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your language is marked by an "*" in front of
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    Personalizing your phone Configuring the DTMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey.
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    . ➔The new PIN is stored. Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with */# procedure *47 (see "User's Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). 70 eud-1283/1.0 - R1.0 - 12.2010
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    confirm with the Ok Foxkey. ➔The text is stored. Identifying the communication system This softphone can be connected to different Aastra communication systems. You can verify to which system your softphone is connected to. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the
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    Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on
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    Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. You may
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    Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Private contacts Press the phone book key. Scroll to Private contacts and press the Select Foxkey. <
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    forwarding to your voice mail, refer to the Chapter "Forwarding to voice mail", page 44. • For further information on voice mail refer to the "User's Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1283/1.0 - R1.0 - 12.2010 75
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    Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Organizing absences using the Absence key", page 40). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the
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    Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. Available keys You can store phone numbers or functions under two different keys: • on a configurable key or a Presence key - retrievable at any time • directly
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    Foxkey. Enter phone number and name and confirm with the Ok Foxkey. ➔The phone number is now stored. Open the context menu in the phone window and select Expansion module. Select the level you want, right-click to open the context menu and select Add key or Configure. ➔Display shows choice
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    can also specify your own function. For more information please refer to the Chapter "Function commands", page 83. Open the context menu in the phone window and select Expansion module. Select the level you want, right-click to open the context menu and select Add key or Configure. ➔Display shows
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    key, refer to the Chapter "Using the Team key", page 61. Team key ☛ Open the context menu in the phone window and select Expansion module. Select the level you want, right-click to open the context menu and select Add key or Configure. ➔Display shows choice
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    and confirm with the Ok Foxkey. ➔The key configuration is cleared. No function To clear a configurable key: Open the context menu in the phone window and select Expansion module. Select the level you want, right-click to open the context menu and select Con- figure. ➔Display shows choice of key
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    "Line keys", page 63. Line key Note: The Personal key is also treated as a line key. Open the context menu in the phone window and select Expansion module. Select the level you want, right-click to open the context menu and select Add key or Configure. ➔The display shows
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    Personalizing your phone Answer Setting the answering mode: Scroll to Answer and press the Modify Foxkey. Select the required setting and confirm with the Ok Foxkey. ➔The setting is stored. Setting possibilities for answering: Key to answer the call by pressing the line key, Handset to answer by
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    . • The availability of certain */# procedures may be restricted depending on the system and software version. */# Procedures A list with all the function codes can be found in the "User's Guide */# Procedures" on the Aastra document portal as electronic document. 84 eud-1283/1.0 - R1.0 - 12.2010
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    Further information The following sections contain more useful information about your phone. Troubleshooting 86 eud-1283/1.0 - R1.0 - 12.2010 85
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    Aastra 2380ip", page 16). Display shows: "Trying to register" The telephone cannot be registered. Contact your system administrator for more information. Display is working, but connection is not possible Your softphone may be locked. Unlock your softphone a software update without update licence.
  • Aastra 2380ip | User Guides Aastra 2380ip for Aastra 400 - Page 87
    Index Symbols */# Procedures 84 A Absence key 3, 40 Additional equipment 10 Alphasearch 26 Announcement: Protection setting 72 receiving 34 starting 33 Answering a call 21 Audio 17, 67 Availability 10 B Bluetooth®: Device 17 Brokering 36 C Call duration 21 Call Forwarding on No Reply
  • Aastra 2380ip | User Guides Aastra 2380ip for Aastra 400 - Page 88
    to a message 45 to voice mail 44 Foxkey 2 Full mode 3 Function commands 83 Function key 4, 79 Function selection for configurable key 48 G General bell: answering 56 Paging an internal user using 55 H Handset 17 Headset 17 Help 19 Hotkeys 18 I Indicator LED 4 Installation requirements
  • Aastra 2380ip | User Guides Aastra 2380ip for Aastra 400 - Page 89
    Login profiles 18 Output device 17 Silent intrusion 59 Starting the softphone Aastra 2380ip 15 Store a function under a key 79 Store a phone number call 57 Trademarks 11 Transferring a call partner 37 Trial licence 14 Troubleshooting 86 U Unlock 47 User information 8 V Voice mail 44
  • Aastra 2380ip | User Guides Aastra 2380ip for Aastra 400 - Page 90
    /96/EC). The product-specific declarations of conformity can be found on the Aastra document portal: www.aastra.com/docfinder. Exclusion of Liability Aastra® is a registered trademark of Aastra Technologies Limited. Technical modifications and product availability subject to change without notice
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Aastra Business Communication
Solution
Aastra 2380ip
User’s Guide
Supported platforms:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions, the congura-
tion, and the use of the Aastra 2380ip.
eud-1283_en / 1.0 – R1.0 – © 12.2010