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Answering calls, Ending a call

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Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your softphone rings, and the phone window appears in the foreground. To answer the call, proceed as follows. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name. Press the Call key or use a hotkey you have specified (see Chapter "Settings Hotkeys", page 18). Or: With specific headsets you can answer calls with electronic hook switch directly on the headset. For more information refer to your headset's operating instructions. Ending a call You want to end the call. After the call the call duration is indicated. Call charges are also displayed after any external call which you initiated, provided your provider supports this function. Press the End key or use a hotkey you have specified (see Chapter "Settings Hotkeys", page 18). eud-1283/1.0 - R1.0 - 12.2010 21

Section	Page
Aastra 2380ip	1
eud-1283/1.0 - R1.0 - 12.2010	11
Content	12
Softphone Aastra 2380ip settings	13
Trial Licence and Installation Requirements	14
Starting the softphone Aastra 2380ip	15
Setting up the Aastra 2380ip	16
Settings - General	16
Settings - Audio	17
Settings – Output device	17
Settings – Login profiles	18
Settings - Hotkeys	18
Settings – Call recording	18
Local Outlook integration	19
Operation	19
Help	19
Dialling and phoning	20
Answering calls	21
Answering a call	21
Ending a call	21
Making calls	22
Dialling with the phone number	22
Dialling with redial	23
Supplementary features	24
Making and answering calls	25
Dialling by name	25
Dialling from the phone book	26
Dialling from external phone books	27
Dialling from Outlook	28
Dialling from the call list of unanswered calls	28
Dialling from the call list of answered calls	29
Dialling with redial	29
Dialling with a configurable key on expansion module	30
Requesting a callback	30
To answer the callback request	31
Call waiting on an internal user	32
Answering call waiting	32
Starting an announcement	33
Receiving an announcement	34
Private call with PIN	34
Using functions while in a call	35
Enquiry call during a call	35
Brokering between an enquiry call party and your call partner	36
Making a conference call	36
Transferring a call partner	37
Parking a call partner	38
Recording a call	39
Organising absences from the desk	40
Organizing absences using the Absence key	40
Forwarding calls (Call forwarding)	42
Forwarding a Call on No Reply (CFNR)	43
Forwarding to voice mail	44
Forwarding to a message	45
Locking your phone	46
Unlocking your phone	47
Functions for special situations	48
Function selection for configurable key	48
Deflect a call during the ringing phase	50
Reject a call during the ringing phase	51
Listening to voice mail	51
Send text messages	52
Read Text Messages	53
Picking up a call	53
Activating/deactivating DTMF mode	54
Making a call on a third-party phone	54
Paging an internal user using the general bell	55
Answering a general bell	56
Activating/deactivating a discreet ring	56
Suppressing your call number from your called party's terminal display	57
Tracking a malicious call	57
Activating personal call routing	58
Activating ring alone	58
Silent intrusion	59
Setting functions by remote control	60
Organisation within the team	61
Using the Team key	61
Calling a team partner	61
Substituting for a team partner	62
Line keys	63
Answering a call on a Line key	63
Making calls using the Line key	64
Park call on Line key	64
Switching active lines	65
Personalizing your phone	66
Setting the ringing properties (Audio)	67
Setting the ringing volume during ringing	67
Setting the audio volume during a call	67
General settings	68
Selecting the language	68
Configuring the DTMF mode	69
Changing the PIN	70
Enter the display text for the idle state	71
Identifying the communication system	71
Protection settings	72
Activating protection against call types	72
Phone Book Management	73
Creating a new phone book entry	73
Editing or deleting a phone book entry	74
Storing the phone number in the phone book from the call list	74
Configuring voice mail	75
Managing personal greeting	75
Configuring presence	76
Configuring keys	77
Available keys	77
Store a phone number under a key – number key	78
Store a function under a key – function key	79
Store a team partner under a key – team key	80
Clearing a key	81
Configuring Line Keys	82
Setting the Response of a Line Key	82
Formulating functions	83
Function commands	83
*/# Procedures	84
Further information	85
Troubleshooting	86
Malfunctions	86
Index	87
A	87
B	87
C	87
D	87
E	87
F	87
G	88
H	88
I	88
J	88
K	88
L	88
M	88
N	88
O	88
P	88
R	88
S	89
T	89
U	89
V	89