Aastra 400 Datasheet Aastra 400 CallCenter - Page 2

Individual rules Various rules can be defined for routing calls through to call centre staff, based on their area of responsibility or individual expertise. The call routing sequence can be defined in a variety of ways: Conventionally, based on the principle of first-in, first-out, i.e. with callers put through to the next available member of staff linearly, just as the call is received "Longest waiting", i.e. the agent who has been free the longest is handed the next caller CLIP-based, i.e. VIP numbers can be defined or number groups assigned to agents with special skills (such as languages) Last agent routing, whenever possible callers are put through to the agent they last spoke to enabling call continuation. Grüezi! With CLIP-based routing, the call is routed specifically to those members of staff who speak the relevant dialect or language. This is very practical particularly in countries that have several national languages or regions. This feature is also widely used at international call centres that cover several countries. One solution for all requirements The call centre solution specially adapted to the Aastra 400 series is geared to the requirements of both small businesses and medium-sized businesses. The application can be expanded at any time and adapted to new circumstances, making the Aastra 400 Call Centre as versatile as your business environment. Designed with ease of use in mind, the Aastra 400 Call Centre makes call routing simplicity itself. Cost effective, easy to use The Aastra 400 Call Centre is also ideal for businesses looking for a cost-effective, easy-to-use call centre solution that goes beyond ordinary call routing. Special features such as the Statistics Tool provide professional call analysis features, helping to optimise workload planning. Other features used according to requirements make for added transparency and professional customer service at the highest level. Value added performance In addition to their daily responsibilities employees are often entrusted with call routing, particularly in smaller companies. Here, too, the Aastra 400 Call Centre offers added value. Staff are able to switch between the various tasks as required while maintaining permanent access to the full range of telephony functions and performance provided by the Aastra 400 communication system. So whether it's a small or a medium sized business, the Aastra 400 Call Centre provides the full range of functionality for professional customer service and call management. Superfluous complexity has been dispensed with in favour of simple installation and management. 2