Aastra 400 Datasheet Aastra 400 CallCenter - Page 4

The Aastra 400 Call Centre Professional call routing is a key success factor in initiating and maintaining profitable business relations. Businesses have it within their power to boost competitiveness and improve their overall business success by using innovative call centre solutions. Technical details: For the administration of up to 150 agents For creating an unlimited number of specially tasked teams No special PC hardware requirements Supports Windows 7 and 2008, 32 and 64 bit Full integration into the Aastra 400 communication server, pre-installed version available on the application server Benefits at a glance Professional call routing based on: • The area of responsibility and expertise of the call centre agents • The caller's call number (CLIP) (e.g. country code, area prefix) • Equal workload distribution among agents • Last agent routing Supervisor features for controlling the agent workload, for the medium-term planning and optimising of the call centre agents High level of reliability including emergency routing to secure communication areas critical to the business Integrated tools for online and offline data analysis (call distribution, call duration, wrap-up time, etc.) Flexible expandability Outstanding value for money Future-proof, safeguarded investment Improved customer satisfaction and loyalty Aastra Telecom Schweiz AG Ziegelmattstrasse 1 CH-4503 Solothurn T +41 32 655 33 33 F +41 32 655 33 55 www.aastra.ch © Aastra Teleco m Schweiz AG eud-1429_en/1.1_02-2013 Aastra® is a registered trademark of Aastra. Product availability and technical specifications subject to change without notice.