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Troubleshooting, Malfunctions

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Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. ■ Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and First-Time Operation", page 77). Handset off-hook, no dialling tone, no display Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see chapter "Installation and First-Time Operation", page 77). Display reads "Not configured", handset off-hook, no dial tone Your phone has not been assigned a call number. Contact your system administrator for more information. The display reads: "Trying to register" The telephone cannot be registered. Contact your system administrator for more information. Display is working, but connection is not possible Your phone may be locked. Unlock your phone (see chapter "Unlocking Your Phone", page 38). Freely configurable keys cannot be configured. The configuration may be locked. Unlock your phone (see chapter "Unlocking Your Phone", page 38). The key for a reconfiguration may be locked in the system. Contact your system administrator for more information. The expansion key module Aastra M530⁄M535 possibly has not sufficient power supply. Contact your system administrator for more information. Insufficient display contrast The setting for the display contrast is inadequate. Change the setting (see Chapter "Setting the display", page 54). Impaired sound quality during hands-free operation The sound quality can be affected if the volume is too loud - turn down the volume. If the sound quality fluctuates, contact your system administrator. Note: For all other messages, faults and questions you may have, contact your system administrator. 75 eud-0830/2.1 - I7.7 - 10.2008

Section	Page
Aastra 5370 / Aastra 5370ip User's Guide	1
Document information	7
Contents	8
Dialling and Phoning	9
Answering Calls	10
Answering a Call	10
Ending a Call	10
Making calls	11
Dialling with the Phone Number	11
Dialling with Redial	11
Using Your Phone in Open Listening Mode	12
Using Your Phone in Hands-Free Mode	12
Muting the Microphone	13
Using a Headset	13
Using the Display and Operating Elements	14
Display	15
Display symbols and display text	15
Keys	16
Pressing a Key	16
Using the Foxkey	16
Using the expansion key module Aastra M535	16
Input	17
Enters digits	17
Enter the letters	17
Digit keys	17
Switching between Upper and Lower Case	18
Correcting your Input	18
Moving the Cursor	18
Menu-Guided Navigation	19
Accessing the menu	19
Navigating with the navigation key	19
Undoing Actions	19
Other navigation possibilities	20
Resetting activated features	20
Signals	20
Indicator LED Signals	20
Supplementary features	21
Making and answering calls	22
Dialling by Name - Quickdial	22
Dialling from the phone book	23
Dialling from external phone books	24
Dialling from the Call List of Unanswered Calls	25
Dialling from the Call List of Answered Calls	25
Dialling with Redial	26
Selecting with a preconfigured Foxkey	26
Dialling with a Configurable Key	26
Requesting a Callback	27
To answer the callback request	27
Call Waiting on an internal user	28
Answering Call Waiting	28
Starting an Announcement	29
Receiving an Announcement	30
Private call with PIN	30
Using functions while in a call	31
Enquiry Call During a Call	31
Brokering between an Enquiry Call Party and Your Call Partner	31
Making a Conference Call	32
Transferring a Call Partner	32
Parking a Call Partner	33
Organising absences from the desk	34
Organising absences using the Absence Key	34
Forwarding Calls (Call forwarding)	34
Forwarding a Call on No Reply (CFNR)	35
Forward to Voice Mail	36
Forwarding to a message	36
Locking Your Phone	37
Unlocking Your Phone	38
Functions for special situations	39
Deflect a call during the ringing phase	39
Reject a call during the ringing phase	39
Send text messages	40
Read Text Messages	41
Picking Up a Call	41
Using the DTMF Mode. Activating/deactivating DTMF	42
Making a call on a third-party phone	43
Paging an Internal User	44
Answer the pager	44
Answering a General Bell	45
Activating/Deactivating a Discreet ring	45
Suppressing your call number from your called party's terminal display	46
Tracking a Malicious Call	46
Personal call routing	46
Ring Alone	47
Setting functions by remote control	48
Organisation Within the Team	49
Using the Team Key	49
Calling a Team Partner	49
Substituting for a Team Partner	50
Starting an Announcement to a Team Partner	50
Line Keys	51
Answering a Call on a Line Key	51
Making Calls using the line key	52
Park call on line key	52
Switching active lines	52
Personalizing Your Phone	53
Display	54
Setting the display	54
Setting the Aastra M535 display	54
Setting the Ringing Properties (Audio)	55
Setting the ringing volume during ringing	55
Setting the Volume during a Call	55
Setting the Ringing Properties	56
Hands-free and headset settings	57
Automatic Hands-Free Mode	57
To activate headset operation	58
General settings	59
Selecting the language	59
Configuring the DTMF mode	59
Changing the PIN	60
Entering the Display Text for the Idle State	61
Identifying the communication system	62
Local IP settings (Aastra 5370ip)	62
Protection	63
Do not disturb/Call waiting/Intrusion/Announcement/Forward	63
Phone Book Management	64
Creating a New Phone Book Entry	64
Editing or deleting a phone book entry	65
Storing the phone number in the phone book from the call list	65
Configuring Voice Mail	66
Personal greeting	66
Configuring Keys	67
Available keys	67
Store a phone number under a key - number key	68
Store a function under a key- function key	69
Storing a Team Partner under a Key- team key	70
Clearing a Key	71
Configuring Line Keys	71
Setting the Response of a Line Key	71
Formulating Functions	73
Function Commands	73
*/# Procedures	73
Further information	74
Troubleshooting	75
Malfunctions	75
Declaration Open Source Software (Aastra 5370ip).	76
About Open Source Software	76
System and Software-Related Functions	76
Installation and First-Time Operation	77
Equipment provided	78
Options	79
Setting up and mounting the phone	80
Setting the phone up as a desktop phone	80
Wall mounting	81
Dismantling	82
Connecting Aastra 5370	82
Connections	82
Connecting your phone to the system	82
Logging your phone on	82
Connecting Aastra 5370ip	83
Connections	83
Connecting your phone to the LAN	83
Connecting your PC to the LAN	84
Connecting the power supply	84
Logging your phone on	84
Expansion key module Aastra M530⁄M535 (optional)	85
Connections	85
Connecting the Aastra M530⁄M535 expansion key module	85
Labelling the Aastra M530 expansion key module	86
Index	87
A	87
B	87
C	87
D	87
E	87
F	87
G	88
H	88
I	88
K	88
L	88
M	88
N	88
O	88
P	88
Q	88
R	88
S	88
T	89
U	89
V	89
W	89

Match case Limit results 1 per page

Further information

eud-0830/2.1 — I7.7 — 10.2008

Troubleshooting

This section contains a few tips on how to operate your phone if you encounter any problems.

■

Malfunctions

Your call partner cannot hear you or you cannot hear your call partner

Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter

"Installation and First-Time Operation"

, page

Handset off-hook, no dialling tone, no display

Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see chapter

"Installation and First-Time Operation"

, page

Display reads "Not configured", handset off-hook, no dial tone

Your phone has not been assigned a call number. Contact your system administrator for more informa-

tion.

The display reads: "Trying to register"

The telephone cannot be registered. Contact your system administrator for more information.

Display is working, but connection is not possible

Your phone may be locked. Unlock your phone (see chapter

"Unlocking Your Phone"

, page

Freely configurable keys cannot be configured.

The configuration may be locked. Unlock your phone (see chapter

"Unlocking Your Phone"

, page

The key for a reconfiguration may be locked in the system. Contact your system administrator for more

information.

The expansion key module Aastra M530

⁄

M535 possibly has not sufficient power supply. Contact your

system administrator for more information.

Insufficient display contrast

The setting for the display contrast is inadequate. Change the setting (see Chapter

"Setting the display"

page

Impaired sound quality during hands-free operation

The sound quality can be affected if the volume is too loud – turn down the volume. If the sound quality

fluctuates, contact your system administrator.

Note:

For all other messages, faults and questions you may have, contact your system administrator.