Aastra 5380ip Brochure Aastra 400 - Page 7

Accessibility redefined A key factor of business success is being able to guarantee accessibility by customers, suppliers and partners alike. Although various media is available today, the telephone is normally the first choice for potential and existing customers. So making sure you can be reached is very important! Accessibility should not be confused with permanent avail­ ability. Aastra's solutions ensure that you do not miss your calls in those moments when you do not wish to or cannot be reached, but prefer your calls to be taken by a colleague or routed to your personal voicemail box. Professional call switching Customers get a good feeling that they are handled pro­ fessionally, when their calls are taken with a personal greet­ ing and then transferred to the right contact person. This is ­particularly important if a customer is calling because of a problem or to submit a complaint. With Aastra 400 that's not a problem: The operator, Aastra switching wizard, already displays the caller's name when the call is signalled (ringing phase). This way, the caller can be greeted personally. Since the operator always sees the status of all staff members on screen (call status, calendar inputs, etc.), the call can be channelled to the right person or their colleague. Aastra 400 offers much more: And thanks to the call and occupation statistics, you can check the dimension rating of your connection and therefore the number of incoming lines in the call centre is sufficient. If both of them are not available, the switchboard operator can send an e-mail with a few clicks, with the most important information (caller name, phone number, date, time, request). Once the called party returns to their workstation, they will have all important data in their e-mail inbox and can call the customer back. First contact with interested parties is often by phone. Aastra provides the technically professional framework - you have to take care of the rest. 7