Acer Altos R910 User Guide for Altos R910

Acer Altos R910 Manual

Acer Altos R910 manual content summary:

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    Acer Altos R910 Series User's Guide
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    All Rights Reserved. Acer Altos R910 Series User's Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and
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    energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
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    cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice Canadian users This device does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing
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    safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under
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    when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment a risk of fire or explosion. Refer battery replacement to a qualified service technician. 13 Warning! Batteries may explode if not handled properly. Do
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    26 Turning on the system 27 Power-on problems 28 Configuring the system OS 29 Turning off the system 30 3 System upgrade 31 Installation precautions 33 ESD precautions 33 Pre-installation instructions 33 Post-installation instructions 34 Opening the server 35 Removing the front
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    100 Memory 103 Devices 109 Server Management 117 Security 122 Save, Restore & Exit 124 Upgrading the BIOS 125 5 Troubleshooting Troubleshooting Resetting the system Problems following initial system installation First steps checklist Hardware diagnostic testing 127 129 129 129 130 131
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    ix Verifying proper operation of key system lights 131 Specific problems and corrective actions 132 Appendix A: Acer Altos R910 rack installation guide Setting up the system rack System rack installation Vertical mounting hole pattern Installing the system into the rack 141 143 145 146 147
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    x
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    1 System tour
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    The Acer Altos R910 is a rack optimized 64-bit Intel Xeon MP processor-based server system. The system I/O. Remote monitoring and management functions are also included, providing a new level of user tools for server administration. This chapter provides a brief overview of the system hardware,
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    -bit Technology • Demand-Based Switching for power savings • Execute -Disable Bit for hardware support of security features Chipset • Intel E8501 chipset (north bridge) • Support dual front side bus • Support for hot-plug memory • Intel IOP332 storage I/O processor • Includes Intel XScale Technology
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    serviceability (RAS) features • Memory mirroring • Memory RAID • Memory sparing • Memory hot-plug • x8 SDDC (Single Device Data Correction) for memory error detection and correction Media storage • One 5.25-inch device bay supports . For detailed installation instructions, see "Configuring integrated
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    • ATI Radeon® 7000 video controller with 16MB SDRAM Baseboard Management Controller • Integrated Acer BMC module • IPMI (Intelligent Platform Management Interface) 2.0 compliant • Supports ARMC/3 (Acer Remote Management Card/3) (optional) I/O ports • Front • VGA/monitor port • Three USB 2.0 ports
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    Linux 4.0, EM64T • SUSE® Linux Enterprise Server 9.0 • SUSE Linux Enterprise Server 9.0, EM64T • ASM (Acer Server Manager) 2 • Easy Build (includes SCSI RAID Configuration Utility) 2 Power supply • Two 220-volts install and use ASM and Easy Build utilities, refer to the manual on the EasyBUILD DVD.
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    7 External and internal structure Front bezel The front bezel provides an interface for system management via status LED indicators. The status LEDs on the bezel mirrors the LEDs on the front panel, indicating HDD activity, LAN1 and LAN2, system status/ fault, power, and ID status. The bezel is
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    8 Front panel 1 System tour Item Icon Component A DVD drive bay Item Icon F6 Component Reset button B 5.25-inch drive F7 bays C VGA/monitor F8 port D NMI button G E USB 2.0 ports H F1 HDD (hard disk I drive) activity indicator Power button System ID button Hot-swap system
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    9 Item Icon Component Item Icon Component F2 LAN1 and LAN2 J status indicator Hot-plug HDDs F3 Status/fault K indicator Hot-plug HDD activity indicator F4 Power indicator L Hot-plug HDD carrier latch F5 System ID indicator * The hot-swap system fan assembly indicator lights up
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    10 Front panel LED indicators 1 System tour Below table lists the LED states on the front panel. Item LED indicator A HDD activity indicator B LAN1, LAN2 status indicator Color Status Green, on Green, blinking Amber, on Amber, slow blinking (~1 Hz) Amber, fast blinking (~2.5 Hz)
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    11 Item LED indicator Color Status Description C Status/ Green, on Ready System booted and ready. fault indicator Green, Degraded CPU or DIMM disabled blinking Amber, on Critical condition Critical power supply, blower, voltage, or temperature failure. Amber, blinking Noncritical
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    12 1 System tour Item LED indicator G Hot-plug HDD activity indicator Color Amber, flashing Amber + Green, alternate flashing Status Amber, flashing Unlit Description HDD is active. • HDD is powered on and rebuilding RAID. • HDD is powered on and has a fault condition. HDD is not powered
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    2.0 ports K Server management port (RJ-45) * F Gigabit LAN ports (10/100/1000 Mbps) * Reserved for remote management of server. This requires installation of an ARMC/3 (Acer remote management card/3).
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    14 Rear panel LED indicators 1 System tour Below table lists the LED states on the rear panel. Item LED indicator A1 Hot-swap power supply module A2 status indicator A3 B System ID indicator Function Power good indicator Fault indicator DC OK indicator Color Description Green, on
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    15 Item LED indicator C LAN port indicators Function Color Description Status Speed Green, on Network link is detected. Green, off No network connection. Green, blinking Network connection in place. Green/ 10 Mbps connection Amber, off Green, on 100 Mbps connection Amber, on 1000
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    16 Internal components 1 System tour Item Component A DVD drive bay B CPU air baffle C Memory board air baffle Item Component D Plastic PCI slot divider and PCI bus slots E Memory board F Mainboard
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    17 System boards Mainboard The mainboard becomes accessible once you open the system. It should look like the figure shown below. Item Description A Server management port (RJ-45) * B Integrated SCSI hardware RAID activation key (iButton) connector C PCI-X 100MHz (Slot 7) Item Description
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    connector EE Memory board slot D P Front panel board connector FF Memory board slot C * Reserved for remote management of server. This requires installation of an ARMC/3 (Acer remote management card/3)
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    19 SCSI backplane board Item Description A Front panel board connector B Power distribution board connector C SCSI cable connector Item Description D Power cable connector to DVD and 5.25" drives E Hot-swap system fan module connectors (two on reverse side) F Hot-plug HDD
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    20 Hot-plug memory board 1 System tour Item Description Item Description A Mirror mode indicator F Memory board handle B RAID mode indicator G DIMM 1B error indicator C Hot-plug attention indicator H DIMM 1A error indicator D Attention button * I DIMM 2B error indicator E Power
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    21 Memory board LED indicators The hot-plug memory board has LEDs indicating the configuration and status of the DIMMs installed on it. Feature Color Description Mirror mode indicator Green, on System is in memory mirror configuration. The memory board mirrors another memory board in the
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    22 System jumpers 1 System tour Jumper name JA41 Password clear JA42 BIOS write protect J4A3 BIOS recovery J4A4 BIOS clear CMOS/ NVRAM Settings Function 1-2 (default) Password enabled 2-3 Password disabled/cleared 1-2 (default) BIOS unprotected 2-3 BIOS write protected 1-2 (default)
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    2 System setup
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    This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
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    as air conditioners, radio and TV transmitters, etc. Checking the package contents Check the following items from the package: • Acer Altos R910 system • Acer EasyBUILDTM • Acer Altos R910 accessory box If any of the above items are damaged or missing, contact your dealer immediately. Save the boxes
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    ! The server operates on 220 VDC only. Do not connect the system to an incorrect voltage source. Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. 220 V 220 V Note: Consult the operating system
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    for the possible causes of the boot failure. The POST messages indicate if the system is running well or not. If the POST finds any problems, the system will emit a beep code followed by an error message displayed on the monitor. Aside from the POST messages, you can determine if the
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    28 2 System setup Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power
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    29 Configuring the system OS The Altos R910 comes with Acer EasyBUILDTM that allows you to conveniently install . 6 The Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: EasyBUILD DVD supports Windows Server 2003
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    on OK. You can then turn off all peripherals connected to your server. If you are using another OS, refer to the OS documentation for instructions on how to shut down the OS. • If you cannot shut down the server, press the power button for at least four seconds. Quickly pressing
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    3 System upgrade
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    This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system.
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    it. 2 Unplug all cables from the power outlets. 3 Place the system unit on a flat, stable surface. 4 Open the system according to the instructions on page 35. 5 Follow the ESD precautions described in this section when handling a server component. 6 Remove any hardware structure or cable that block
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    components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Perform the steps below after installing a server component: 1 See to it that all components are installed according to
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    the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the "Preinstallation instructions" on page 33. You need to open the server before you can install additional components. The front bezel and top cover are removable to
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    the front bezel Slide the front bezel onto the chassis. 3 System upgrade Removing the top cover 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Loosen the two captive screws located on the faceplate of the chassis (A). See illustration on page 37. 3 Slide
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    the top cover away from the server and put it aside for reinstallation later (B). Installing the top cover 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis
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    sink • Removing and installing a CPU • Removing and installing a DVD drive To remove the CPU air baffle 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Insert your fingers into the holes on the top of the baffle (A). 3 Pull the baffle up and back to disengage
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    air baffle 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Insert the front of the side of the chassis. 3 Lower the rear of the baffle into place, making sure the guides on each side of the air baffle will correctly engage in the left and right chassis slots
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    the center brace to remove and install an optional processor core VRM. To remove the center brace 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Slide the chassis at each side of the chassis to the unlock position (A). 3 Lift the center brace from the chassis
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    center brace 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Slide the center brace into position in the chassis (A). 3 Slide the latches at each side of the chassis to the locked position (B). 4 Observe the post-installation instructions described on page 34.
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    and installing a memory board • Removing and installing a PCI card To remove the memory board air baffle 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Insert your fingers into the two holes on the top of the memory board air baffle, then push the tab
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    43 Installing a memory board air baffle 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Insert the memory board air baffle into the memory board slot with arrow on the tab pointing to the right. The
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    44 3 System upgrade Configuring hot-pluggable components Hot-pluggable components are the components that can be removed and replaced while the system is powered on. For this server model, it refers to the following: • Hard disk drives • System fan assembly • Power supply • Memory board • PCI
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    45 Hard disk drives The server's hard disk drive bay supports five hot-plug SCSI drives. Use only Acer-qualified HDDs. To purchase an HDD, contact your local Acer representative. Caution! To ensure proper airflow and server cooling, all drive bays must contain either a carrier with a hard drive
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    46 Installing a HDD 3 System upgrade Note: To puchase a HDD carrier, contact your local Acer representative. 1 Perform steps 1 to 4 of the "Removing a HDD" on page 45. 2 Remove the four screws that secure the air baffle to the HDD carrier (A). 3 Remove
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    47 7 Use the lever to push the HDD carrier until it docks into place (A), then close the HDD carrier lever (B). System fan assembly The system has two cooling fan assemblies - two fan modules each - located on the front panel. Each assembly has an amber LED to indicate a failed fan condition. If the
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    48 Installing the system fan assembly 3 System upgrade Warning! To ensure proper system cooling, the replacement of a failed system fan module should be completed within one minute. 1 If a system fan assembly is installed in the fan bay, perform steps 1 to 3 of the "Removing the system fan
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    supply modules should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of and possibly damage the system components. Caution! The system does not support running with only one power supply. To prevent chassis airflow disruption
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    50 Removing a power supply 3 System upgrade Caution: Power suppy hot-swap operations should be performed only if a failure occurs in the power supply. 1 Observe the ESD precautions described on page 33. 2 Remove the DC power cord from the power supply. 3 Loosen the thumbscrew on the latch to
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    slot. Up to four memory boards can be installed in the server. Each memory board has four DIMM slots that support two DDR2 channels, with two DIMMs per channel. The memory boards support both single-rank and double-rank, registered ECC DIMMs. The memory boards can be configured in a redundant or
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    rebuild the data on the memory board and then include this board in the system memory configuration. The activity is transparent to the OS. For instructions on how to hot-replace the memory board, see "Removing a hot-plug memory board" on page 53. • Memory hot-add - You can increase the memory
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    while any of the LEDs are either on or blinking. If the attention LEDs do not turn off, your configuration may not support hot-plug memory board activity. For instructions on non-hot-plug memory board maintenance, see "Cold removal of memory board" and "Cold insertion of a memory board". 4 Once all
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    memory board air baffle" on page 43. 7 Observe the post-installation instructions described on page 34. Installing a hot-plug memory board 1 Observe board is in the open position. 6 Align the board edges with the card guides and slide the memory board into the memory board slot (A). 7 Push the
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    55 The BIOS setup utility executes a memory test prior to configuring the memory in POST and when a memory board is inserted into the system during a memory hot-removal or hot-add operation. If a DIMM fails the memory test, an LED will light on the memory board to identify the location of the bad
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    empty slot, then rotate the retention latch downward (C). 9 Observe the post-installation instructions described on page 34. Installing a hot-plug PCI card 1 If your with OS hot-plug interface: • Wait for the software user interface to appear on your monitor and then confirm the device to be enabled
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    57 Configuring cold-pluggable components Cold-pluggable components are the components that require the system to be powered down before you can remove or replace them. The cold-pluggable components installed in the server include: • DVD drive • 5.25-inch drive • Processor • Processor core VRMs •
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    58 3 System upgrade DVD drive Removing the DVD drive 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Disconnect the power and SATA cables from the SATA-to-IDE converter board on the rear of the media device (A). 3 Press
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    . 8 Slide the carrier into the front opening in the chassis. 9 Plug the SATA and power cables into the converter board. 10 Observe the post-installation instructions described on page 34.
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    , or a tape drive. These options provide the system with additional storage capacity. Installing a 5.25-inch drive 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Push the tabs on both sides of the carrier filler panel (A). 3 Hold the tabs in while pulling the
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    61 7 Slide the 5.25-inch peripheral device into the server until it clicks into place. 8 Observe the post-installation instructions described on page 34.
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    supported: • dual-core Intel Xeon processor 7000 sequence • 64-bit Intel Xeon processor MP with 1 MB L2 cache CPU upgrading guidelines When installing CPUs the following must be observed: • Use only Acer Observe the ESD precautions and pre-installation instructions described on page 33. Warning! The
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    63 2 If necessary, remove the CPU air baffle. Perform instructions described in "Removing the CPU air baffle" on page 38. 3 Locate the CPU you want to remove. 4 Loosen the four screws on the heat sink. 5
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    64 8 Pull out the CPU from the socket. 3 System upgrade Store it in an anti-static bag. Installing a CPU 1 Perform steps 1 to 3 of the "Removing a CPU" section. 2 If a heat sink is installed, remove it. 3 Pull the CPU socket retainer lever to a fully open position. 4 Remove the CPU from its
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    VRM requirements" on page 66. 11 Reinstall the CPU air baffle. See "Installing the CPU air baffle" on page 39. 12 Observe the post-installation instructions described on page 34.
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    CPU2 CPU1 Refer to the configuration label on the inside of the chassis top cover for the locations of these VRMs. Contact your local Acer representative for specific VRM requirements. As an overview, the following generic VRM rules apply: No. of processors One Two Three Four Processor core 10
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    Removing the processor core VRM Note: The two processor core VRMs are located under the center brace. 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the memory boards or memory air baffles from DIMM slots C and D. See "Cold Removal of Memory Board" on
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    VRM to the connector. Forcing the wrong VRM into a connector can damage the VRM and/or connector. 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the memory boards or memory air baffles from DIMM slots C and D. See "Cold Removal of Memory Board" on page
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    to lock the VRM in place. 8 Install the VRM baffle over the processor 4 core VRM, if installed. 9 Observe the post-installation instructions described on page 34. Memory board The memory boards that are configured in a non-redundant configuration (including memory boards configured with spare
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    occurs if power is not removed from the system prior to removal or installation of memory boards. 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Press the latch on the memory board handle to release the handle (A) and lift the handle up (B). 3 Lift the memory
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    baffle" on page 42. 4 Add or replace memory DIMMs as needed. For instructions, see "Installing and Removing DIMMs". 5 Make sure the memory board handle is in the open position. 6 Align the board edges with the card guides and slide the memory board into the memory board slot (A). 7 Push the handle
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    a bank. You must install the correct type of memory in each bank. Each slot supports 512 MB, 1 GB, 2 GB, and 4GB DDR2-400 (PC2-3200), ECC registered identical number of devices on the DIMM. • The system does not support mixed-sized DIMMs or DIMMs from different vendors within the same bank. Warning
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    73 • The system does not support combination of single-channel with dual-channel memory. • Use only installed in pairs. 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the memory board. For instructions, see "Hot-removal of a memory board" on page 53 or
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    74 3 System upgrade (4) Lift the cover from the memory board (D). 4 Locate the DIMM slots on the memory board. 5 Open the clips on the DIMM slot(s) (A). 6 Align (B) then insert the DIMM into the socket (C). 7 Press the holding clips inward to lock the DIMM in place (D). Note: The DIMM slot is
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    Board" on page 54 or "Cold Insertion of a Memory Board"on page 71, depending on your server configuration. 10 Observe the post-installation instructions described on page 34. Removing DIMMs Before you can install a new DIMM in a socket, remove first any previously installed DIMM from that socket
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    power is not removed from the system prior to removal or installation of non-hot-plug boards. 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Disconnect any cables attached to the PCI card. 3 Perform steps 5 to 9 described in the "To remove a hot-plug PCI card
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    provides server management firmware and functionality for the system. Removing the ARMC/3 or BMC module 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the memory boards or memory air baffles from DIMM slots C and D. See "Cold Removal of Memory Board
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    side of the module. 4 Attach the module to the connector and snap the standoff into the matching hole on the mainboard (B). 5 Observe the post-installation instructions described on page 34.
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    hardware RAID through the storage I/O processor in conjunction with the LSI SCSI controller. The server platform supports RAID 0, 1, 5, and 10 configurations. Functionality for hardware RAID is enabled by using the following components: • RAID activation key (iButton) • RAID cache There is also
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    Board" on page 70 and "Removing a memory board air baffle" on page 42. 3 If a PCI card is installed in PCI-X Slot 7, remove the card. For instructions on removing a PCI card, see page 76. 4 Insert the tip of a small flat-bladed screwdriver under the plastic tab on the retainer holding the activation
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    key into the RAID activation key connector on the mainboard. . 6 Replace the memory board air baffle. 7 Replace the PCI card. 8 Observe the post-installation instructions described on page 34. RAID cache The RAID cache serves as memory for the storage I/O processor and as a disk cache to store write
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    upgrade 6 Replace the memory boards and memory air baffles. 7 Observe the post-installation instructions described on page 34. Installing the RAID cache 1 Observe the ESD precautions and pre-installation instructions described on page 33. 2 Remove the memory boards or memory air baffles from DIMM
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    83 Note: RAID activation key and RAID cache is required to activate integrated hardware RAID. For instructions on installing RAID activation key, see page 80. 7 Observe the post-installation instructions described on page 34. RAID BBU Removing the RAID BBU 1 Observe the ESD precautions and pre-
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    the cable inside the battery pack (B). 7 Remove the RAID BBU from the chassis. 8 Replace the memory boards and memory air baffles. 9 Observe the post-installation instructions described on page 34.
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    and "Removing a memory board air baffle" on page 42. 3 If a memory board is installed in memory board slot D connector, remove the board. For instructions on removing a memory board, see page 70. 4 Open the battery holder by pinching the top and bottom covers of the holder (A). 5 Connect the cable
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    86 3 System upgrade 8 Engage the hooks on the back of the battery into the matching slots on the chassis. 9 Replace the memory boards and memory air baffles. 10 Observe the post-installation instructions described on page 34.
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    4 BIOS setup
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    This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
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    89 Introduction BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. BIOS setup loads the configuration values in a battery-backed nonvolatile
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    90 4 BIOS setup System options menu During the boot process, the system will display the boot progress on the monitor. The SCSI BIOS scan is displayed followed by the BIOS splash screen. Press any key on the keyboard to access the System options menu. The System options menu, the BIOS version,
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    91 Using the System options menu Continue Booting Select Continue Booting option to boot from the device specified as first boot option by the Boot Manager. The Continue Booting option is selected by default, and will occur automatically if a preset timeout expires.
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    92 4 BIOS setup Boot Manager The Boot Manager option lets you set the device priority during system bootup. The server will attempt to boot from the first device on the list. If the first device is not available, it will continue down the list until it reaches an available device..
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    93 Boot Maintenance Manager The Boot Maintenance Manager option includes a menu of choices that lets you configure the boot options and boot environment variables. The Boot Maintenance Manager include the following options: • Boot Options - Select this option to modify the system boot order and add
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    94 4 BIOS setup BIOS Setup Utility Select BIOS Setup Utility option to configure the server BIOS settings. Refer to "Using the BIOS menus" on page 98 for more information.
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    95 Error Manager Error Manager lets you view POST errors detected by the system.
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    corresponding to the six primary BIOS menus: • Main • Processor • Memory • Devices • Server Management • Security • Save, Restore & Exit The parameters on the screens shown in this User's Guide display default system values. These values may not be the same as those in the system.
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    keys to select an option. You can configure a parameter that is enclosed in square brackets. Grayed-out items have fixed settings and are not user-configurable. • Use the Enter key to display a submenu screen. Note: When a parameter is preceeded by a [>], it means that a submenu screen is available
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    basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user-configurable. The System Date and System Time parameters lets you define the
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    99 Parameter System Date System Time Hide Diagnostic Messages During Boot POST Error Pause Description Option Sets the date following the month-day-year format. Valid values for weekday, month, day, and year are: Month: Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec Day: 1 to 31 Year
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    100 4 BIOS setup Processor The Processor menu displays CPU settings such as type, actual speed, cache size and other CPU related settings. Parameter Description Option Core Frequency Indicates the processor clock speed. Bus Frequency Indicates the processor front side bus speed. Processor
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    forces the Execute Disable Bit feature flag to always return to 0. Note: This parameter is hidden if the processor does not support this function. Enabled Disabled Hardware Prefetcher Enables or disables the processor Hardware Prefetch feature. Disabled Enabled Adj. Cache Line Enables or
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    102 4 BIOS setup Processor Information The screen below appears when you select the Processor #1, 2, 3, or 4 Information menu. The Processor # Information submenu displays the CPU settings such as type, cache size, and other CPU related settings.
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    103 Memory The Memory menu displays the total amount of memory installed, number of memory boards installed, and the current memory configuration. Parameter Total Memory Effective Memory Memory Boards Installed Current Configuration Description Indicates the total amount of onboard memory. The
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    104 4 BIOS setup Parameter Description Configure Memory RAS and Performance Press Enter to access the Configure Memory RAS and Performance submenu. View and Configure Memory Board (A, B, C, or D) Press Enter to access the View and Configure Memory Board submenu. Configure Memory RAS and
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    105 Parameter Patrol Scrub Retest all System Memory Sparing Threshold RAID Upgrade Gap Desired Memory Configuration View Configuration Details Set Memory Hot-plug in SRAT table Description Option Enables or disables the hardware patrol Enabled scrub to clean correctable errors. Disabled If
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    106 4 BIOS setup View Configuration Details The screen below appears when you select the View Configuration Details menu. This submenu allows you to view detailed information regarding the current memory configuration. Parameter Configuration Max Effective Size Min Effective Size Capabilities
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    displayed, you may need to install more memory to meet the requirements of the selected configuration. Indicates whether the selected configuration supports sparing. Indicates whether the selected configuration allow memory to be replaced while the system is running. Indicates whether the selected
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    108 4 BIOS setup View and Configure Memory Board # The screen below appears when you select the View and Configure Memory Board # menu. This submenu allows you to view memory board status and configure the memory boards in the server. Parameter Board Status Retest Board Memory Description
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    109 Parameter Description Option Reserve Rank for Spare Enables or disables the BIOS to set aside the largest memory rank to server as spare. Refer to "To configure memory sparing" on page 168 for more details. When correctable errors on a bad rank surpasses the sparing threshold, it is
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    110 4 BIOS setup IDE Controller The IDE Controller submenu lets you examine and set IDE controllerrelated parameters. Parameter Enable Serial ATA Description Enables or disables all channels of the Serial ATA controller. Primary Master Indicates the controller that is set as primary master.
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    111 Mass Storage The Mass Storage submenu displays the status of the mass storage controller Parameter Enable On-board SCSI RAID Activation Key Description Enables or disables the onboard SCSI controller. Note: This parameter is grayed out if ROMB is enabled. Indicates if the RAID activation key
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    112 4 BIOS setup LAN The LAN submenu displays the status of the local area network and lets you set the local area network parameters. Parameter Description Option Enable On-board NIC Enables or disables both channels of the embedded LAN. If Disabled, both channels of the embedded LAN are
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    113 Video The Video submenu allows you to enable or disable the onboard video controller.
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    114 4 BIOS setup USB The USB submenu allows you to enable or disable the onboard USB controller.
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    115 Serial The Serial submenu lets you define the parameter settings for the system's serial port. Parameter COM1 Enable Address IRQ Description Enables or disables the onboard serial port (COM 1). Set the base I/O address for the COM 1 port. Set the interrupt request line for the COM 1 port.
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    116 4 BIOS setup PCI The PCI submenu lets you enable or disable the ROM scan of a device installed in the selected PCI slot. It also enables or disables posting of a 16-bit legacy ROM from the plug-in fiber channel card.
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    117 Server Management The Server Management Configuration submenu lets you specify the appropriate settings for the system's event handling function. The system event log enables you to record and monitor events that occur in the system (eg., system temperature changes, fan stops, overtemperature,
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    118 4 BIOS setup Parameter WOL Resume from S5 Description Allows the system to be switched on by means of network signals. Reset on Fatal Enables system reboot if a fatal error Error occurs. Option Enabled Disabled Disabled Enabled Console Redirection The Console Redirection submenu lets you
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    119 FRU Information The FRU Information submenu lets you view the field replaceable unit parameters.
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    120 4 BIOS setup SEL Logging The SEL Logging submenu lets you examine and set the system event log options. To clear the system event log, enable the Clear Log option. The option executes as soon as Save, Restore & Exit is peformed, then resets to Disabled.
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    121 FRB Information The FRB Information submenu lets you examine and set the fault resilient boot options.
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    Password Secures the system against unauthorized use. Once you set this password, you have to type it whenever you boot the system. User password is available only when an Administrator password is set. Not Installed Installed Set Administrator Password Press Enter to change the Administrator
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    then press Enter. 4 Retype the password to verify the first entry then press Enter again. To remove the User password 1 Use the up/down keys to highlight the Clear User Password parameter then press Enter. 2 Enter the current password then press Enter. 3 Press Enter twice without entering anything
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    -speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly. Save as user default Values Saves current values to be restored later. Restore
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    your hard drive or a USB flash memory device. Note: Review the instructions and release notes that are provided in the Readme file distributed with the process is completed. You may encounter a CMOS checksum error or other problem after reboot. It this happens, shut down the system and boot it
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    126 4 BIOS setup
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    5 Troubleshooting
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    This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
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    drivers and SCSI drivers. If you are unable to resolve your server problems on your own, contact your dealer or local Acer representative for assistance. Resetting the system Before going through in-depth troubleshooting, attempt first to perform reset the system using one of the methods below
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    130 5 Troubleshooting First steps checklist • DC power available at the wall outlet? • Are the power supplies plugged in? Check the all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list.
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    131 Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do
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    132 5 Troubleshooting Specific problems and corrective actions The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem. Power indicator does not light. Do the following: • Make sure the power button on the front panel is
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    pins are not bent. • Make sure the CPU is properly seated. • Check the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed. • Make sure the memory boards are populated according to system requirements. Server does not
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    134 5 Troubleshooting • If using SCSI drives, check that relevant switches and jumpers on the hard drive and backplane board are set correctly. ODD (Optical disk drive) activity
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    135 • If using SCSI drives, verify that each SCSI ID numbers is unique on the SCSI bus. Refer to the drive documentation for details on setting the SCSI ID for your drives. • If using IDE drives, verify that the master/slave settings are set correctly. Refer to the drive documentation for details on
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    5 Troubleshooting • in and the pins are not bent. • Replace the failed VRM. Problems with the network Network status indicator does not light. Do the following: controller. • Make sure the other adapter supports shared interrupts and your OS supports shared interrupts. • Try reseating the adapter
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    is properly configured for the system. Refer to the software installation and operation documentation for instructions on setting up and using the software. • Try a different version of the software to see if the problem is with the copy you are using. • Make sure all cables are properly connected
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    138 5 Troubleshooting • Are the brightness and contrast controls on the video monitor properly POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. 5 If you do not receive a beep code and characters do not appear, the video display
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    139 • Are the video monitor's signal and power cables properly connected. • Is the video monitor working correctly when plugged into a different system? System cooling fan do not rotate properly. If the system cooling fan is not operating properly, it is an indication of possible system component
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    140 5 Troubleshooting
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    Appendix A: Acer Altos R910 rack installation guide
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    This appendix shows you how to set up the Altos R910 server in a rack mount configuration.
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    equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more assembly. The equipment rack must be installed according to the manufacturer's instructions. • Main DC power disconnect You are responsible for installing an
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    144 Appendix A: Acer Altos R910 rack installation guide • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be given to installing the system in an
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    145 System rack installation The Altos R910 server system should be mounted into a rack cabinet. A rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the Altos R910 server in a rack-mount position.
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    146 Appendix A: Acer Altos R910 rack installation guide Vertical mounting hole pattern The four vertical rails of the to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm). The total sum of the heights of all
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    147 Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until
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    148 Appendix A: Acer Altos R910 rack installation guide (3) Do the same thing to the other mounting than those supplied in this rack-mount kit to attach the rails will void the warranty, Acer cannot be held responsible for any damage for incorrect installation. (1) Align the screw holes of the
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    149 3 Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to "Vertical mounting hole pattern" on page 146 for more information. (2) Align and insert the mounting rail into the rack posts' mounting holes (A). (3) Make certain the proper mounting holes
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    150 Appendix A: Acer Altos R910 rack installation guide (6) Fully extend the mounting rails on the rack.
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    151 4 Install the server into the rack. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack. (2)
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    152 Appendix A: Acer Altos R910 rack installation guide 5 Attach the CMA (cable management arm) to the rear of the server. The CMA allows you to tie-wrap all cables to and from the
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    153 (6) Connect the power, peripheral and networking cables into their appropriate ports. Refer to "Connecting peripherals" on page 26 for detailed instructions. (7) Route all cables through the cable clips.
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    154 Appendix A: Acer Altos R910 rack installation guide
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    Appendix B: Memory configuration options
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    This chapter provides details on how to configure the system memory boards in either a redundant or non-redundant configuration. Recommended memory board and DIMM installation order and DDR2 DIMM population order tables are also included.
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    board slot). The memory board is equipped with four DIMM slots that support two DDR2 channels, with two DIMMs installed per channel (DIMM 1A or 1B or DIMM while the system is powered on (See page 51 for detailed instructions on how to hot-remove and hot-replace memory boards). Memory boards
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    158 Appendix B: Memory configuration options Installation and population order Memory board installation order The table below lists the suggested memory board installation order. Memory Installation order board slot Normal Memory mirroring configuration configuration Memory RAID
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    159 DIMM module population order The tables below list the suggested DDR2 DIMM module population for normal configuration. Population with one memory board Memory board A Memory board B 1A/1B 2A/2B 1A/1B 2A/2B 2 x 512 MB 2 x 512 MB 2 x 512 MB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 2 GB 2 x 2
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    160 Appendix B: Memory configuration options DIMM population with sparing The tables below list the suggested DDR2 DIMM module population for memory sparing configuration. Population with one memory board Memory board A Memory board B Memory board C Memory board D Total Memory 1A/1B 2A/2B 1A
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    161 Population with four memory boards Memory board A Memory board B Memory board C Memory board D Total Memory 1A/1B 2A/2B 1A/1B 2A/2B 1A/1B 2A/2B 1A/1B 2A/2B Physical Detected memory by OS 2 x 2 x 2 x 2 x 2 x 2 x 2 x 2 x 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB (
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    162 Appendix B: Memory configuration options Population with four memory boards Memory board A Memory board B Memory board C Memory board D Total Memory 1A/1B 2A/2B 1A/1B 2A/2B 1A/1B 2A/2B 1A/1B 2A/2B Physical Detected memory by OS 2 x 512 MB 2 x 512 MB (Mirror) 2 x 512 MB 2 x 512
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    mirroring Only one of these memory modes can be selected at one time and the BIOS defaults to maximum performance mode. For non-redundant modes, support is also included for memory sparing, where a portion of each memory board is reserved for failover. The table below lists the memory hot-plug
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    and allocate ranks to serve as spare on each memory board. This memory mode is one-way interleaved and has the lowest performance among the supported configurations. To configure memory to maximum compatibility: 1 Do any of the following: • Run BIOS setup. See "Entering BIOS setup" on page 96. - or
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    165 5 Select View Configuration Details. Make sure Configuration Possible indicates Yes. If the option indicates No, you may need to install more memory to meet the requirements of the selected configuration. 6 Press F10 to save changes and exit. 7 Press Y to confirm. The server reboots to activate
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    be configured for two-way interleaving, the BIOS defaults to one-way interleaving. This memory mode allows sparing configuration but does not support any memory board hot-plug operations. To configure memory to maximum performance: 1 Do either option below: • Run BIOS setup. See "Entering BIOS
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    167 4 Set the Desired Memory Configuration to either Max Performance. 5 Select View Configuration Details. • Make sure Configuration Possible indicates Yes. If the option indicates No, you may need to install more memory to meet the requirements of the selected configuration. 6 Press F10 to save
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    to "Installing DIMMs" on page 73 for instructions on how to install a DIMM on a memory board performance or maximum compatibility, the BIOS setup supports setting one rank aside to server as spare memory RAS (reliability, availability, and serviceability) commands to the BMC (baseboard management
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    169 a During system bootup, enter the System Options Menu. See "System options menu" on page 90. b Use the up and down arrow keys to select BIOS Setup Utility, then press Enter. The BIOS main menu displays on the monitor. 2 Use the up and down arrow keys to select the Memory menu, then press Enter.
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    170 Appendix B: Memory configuration options Memory RAID If four memory boards with equal memory capacity are installed on the server, the system can be configured for Memory RAID. Memory RAID mode acts similar to RAID level 4, where data is written to three of the memory boards and the fourth is
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    171 2 Use the up and down arrow keys to select the Memory menu, then press Enter. The Memory menu appears. 3 Use the up and down arrow keys to select Configure Memory RAS and Performance, then press Enter. The Configure Memory RAS and Performance menu appears. 4 Set the Desired Memory Configuration
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    172 Appendix B: Memory configuration options Memory mirroring Memory mirror requires either two or four same size memory boards and provides redundancy at the cost of halving the effective memory size. The memory configuration allows for the hot-replacement of an existing board for a board
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    173 b Use the up and down arrow keys to select BIOS Setup Utility, then press Enter. The BIOS main menu displays on the monitor. 2 Use the up and down arrow keys to select the Memory menu, then press Enter. The Memory menu appears. 3 Use the up and down arrow keys to select Configure Memory RAS and
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    174 Appendix B: Memory configuration options
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    Appendix C: Integrated SCSI hardware RAID configuration
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    This appendix shows you how to create a RAID volume with integrated SCSI hardware RAID.
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    177 Configuring the integrated SCSI hardware RAID This section briefly shows how to create RAID with integrated SCSI hardware RAID. Starting integrated SCSI hardware RAID configuration utility To start Integrated SCSI Hardware RAID Configuration Utility, press when you see the RAID BIOS
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    178 Appendix C: Integrated SCSI hardware RAID configuration 9 Click Yes to initialize the new logical drives. The logical drives will be listed. 10 Click Home to go back to the configuration menu. 11 Now you can reboot the system and install the Operating System. Select Exit and click Yes. 12
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    108 Processor 100 Processor Information 102 Save, Restore & Exit 124 Security 122 changing password 123 removing password 123 Supervisor password 122 User password 122 Server Management 117 Console Redirection 118 FRB Information 121 FRU Information 119 SEL Logging 120 BIOS setup 89 entering 96 BMC
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    180 BMC module 77 center brace 41 cold-plug memory board 71 CPU 64 CPU air baffle 39 DIMMs 73 DVD drive 58 front bezel 36 HDD 46 hot-plug memory board 54 hot-plug PCI card 56 memory board air baffle 43 non-hot-plug PCI card 76 power supply 50 processor core VRM 68 RAID activation key 80 RAID BBU 85
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    ESD precautions 33 installation precautions 33 post-installation instructions 34 preinstallation instructions 33 181 T top cover installing 37 removing 37 troubleshooting 127 confirming loading of the OS 131 hardware diagnostic testing 131 problems 132 adapter stopped working 136 cannot connect to
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Acer Altos R910 Series
User’s Guide