Acer E110 User Manual(EU) - Page 59

FAQ and troubleshooting

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Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound coming from the device? If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Multimedia" on page 61 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 61 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 61 for more information. System information and performance How do I check the OS version of my device? Tap Menu > Settings > About phone to check the OS version (Kernel/build number) and other hardware and software information. FAQ and troubleshooting 59

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59
FAQ and troubleshooting
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise
during the use of your smartphone, and gives easy answers
and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no
sound coming
from the device?
If the headset is plugged into the
device, the speaker is automatically
shut off. Disconnect the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.
Multimedia files
Why can’t I view
my picture files?
You may be trying to view an
image that is not supported. Refer
to
“Multimedia” on page 61
for
more information.
Why can’t I view
my video files?
You may be trying to view a video
that is not supported. Refer to
“Multimedia” on page 61
for more
information.
Why can’t I play
my music files?
You may be trying to play a file
that is not supported. Refer to
“Multimedia” on page 61
for more
information.
System
information
and
performance
How do I check
the OS version of
my device?
Tap
Menu
>
Settings
>
About
phone
to check the OS version
(Kernel/build number) and other
hardware and software
information.