Acer E210 User Manual - Page 43

Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound If the headset is plugged into the device, coming from the the speaker is automatically shut off. device? Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Multimedia" on page 49 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 49 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 49 for more information. System information and performance How do I check the OS version of my device? Tap Menu > Settings > About phone to check the OS version (Kernel/build number) and other hardware and software information. Power I couldn't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 10 for more information. RAM / ROM How do I check the RAM and ROM memory status? To check the ROM status, go to Settings > SD card & phone storage. To check RAM status, go to Settings > Applications > Running services. Unlock pattern I forgot my unlock pattern. After a certain number of wrong entries, you will be presented with an option to reset your pattern. Tap Forgot pattern? and enter your google account username and password. FAQ and troubleshooting Note: You must have an active Google account on the smartphone. Alternatively, you restore your smartphone to factory settings. See "Restoring to factory settings" on page 41. 43