Acer TravelMate C100 TravelMate C100 Service Guide
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- Acer TravelMate C100 | TravelMate C100 Service Guide - Page 1
TravelMate C100 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.48R01.001 PRINTED IN TAIWAN - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 2
updates made on Travelmate C100 service guide. Date 02/07/2002 02/27/2002 03/05/2002 05/18/2002 06/03/2002 09/13/2002 Chapter Chapter 2 Chapter 3 Appendix B Chapter 1 Chapter 5 Chapter 1 Chapter 3 Chapter 6 All Updates Delete FDD specification under System Information both in screen and on table - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 4
used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 5
check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 6
VI - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 7
Numeric Keypad 14 Windows Keys 15 Hot Keys 16 Touchpad 18 Touchpad Basics 18 Hardware Specifications and Configurations 20 Chapter 2 System Utilities 31 BIOS Setup Utility 31 Navigating the BIOS Utility 31 Multi-Boot Menu 32 System Information 33 Basic System Settings 34 Startup - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 8
Troubleshooting 65 System Check Procedures 66 External Diskette Drive Check 66 External CD-ROM Drive Check 66 Keyboard or Auxiliary Input Device Check 67 Memory Check 67 Power System Check 67 Touchpad Check 69 Power Windows XP Environment Test 98 Appendix C Online Support Information 101 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 9
-speed fax/data modem port T Fast infrared wireless communication T USB (Universal Serial Bus) ports T Ethernet/Fast Ethernet port T Optional InviLink 802.11b wireless LAN T 1394 port T One smart card slot Expansion T T T One type II CardBus PC Card slot Upgradeable memory DockMate V Chapter 1 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 10
Keyboard and Pointing Device T 84-/85-key Windows keyboard T Ergonomically-centered touchpad pointing device with scroll function I/O Ports T T T T T T T T T T One type II CardBus PC Card slot One RJ-45 jack for Ethernet One RJ-11 phone jack One DC-in jack (AC adapter) One external monitor port - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 11
TARZEN SMART Card SLOT *1 CARDBUS SLOT *1 5V_S0 SI0 NS 97338 5V_S3 KBC M38869 5V_S0 BIOS ROM 5V_S0 DEBUG PORT LAN_3D3V_S5AC/ LAN_2D5V_S5AC LAN RTL8100BL 3D3V_S5AC MINIPCI 802.11 3D3V_S0 IEEE 1394 TI TSB43AB21 3D3V_S0 FIR IRMS6452 5V_S0 5V_S0 DIGITIZER TOUCH PAD 5V_S3 INTKB 5V_S0 USB - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 12
port 17 Memory slot 1 18 SW2 setting 19 RTC battery connector 20 Debug purpose only 21 FIR connector 22 Internal microphone and tablet PC lid connector 23 PCMCIA card connector 24 Keyboard cable connector 25 Battery connector 26 Touchpad connector 27 Hard disk drive connector - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 13
Bottom View 1 Memory slot (DM2) 2 Smartcard connector 3 MiniPCI wireless module connector 4 Lynx 3DM8+ (Video controller) 5 Modem cable connector Chapter 1 5 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 14
screen in both normal mode and tablet mode. 2 Display screen Also called LCD (liquid-crystal display), diplays computer output. Touchscreen- capable with the aid of the Touchscreen-capable stylus. 3 Launch keys Buttons for launching frequently used programs. 4 Touchpad Touch support area - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 15
# Item Description 14 Status indicators LEDs (light-emitting diode) that turn on and off to show the status of the computer, its functions and components. 15 Stylus Used to input data in tablet mode. Chapter 1 7 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 16
Left Panel # Item 1 Power switch 2 Hard disk bay Description Turns on the computer power. Houses the computer's hard disk (secured by a screw). 8 Chapter 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 17
Right Panel # Item Description 1 Stylus For data input on the screen in tablet mode. 2 PC Card eject button Ejects the PC Card from the slot. 3 PC Card slot Accepts one Type II 16-bit PC Card or 32bit CardBus PC Card. 4 Smart Card eject Ejects the Smart Card from the slot. button 5 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 18
. 2 External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 1024x768 resolution. 3 Modem jack Connects to a phone line. 4 Network jack 5 Power jack Connects to an Ethernet 10/100-based network Connects to an AC adapter 10 Chapter 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 19
the computer's main memory. 2 Battery lock/unlock Locks and unlocks the battery bay. latch 3 Battery release latch Unlatches the battery to remove the battery pack. 4 Battery bay Houses the computer's battery pack. 5 Hard disk bay Houses the computer's hard disk (secured by a screw - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 20
read status icons on the right of the display screen. The Power and Standby status icons are visible even when you Battery Charge Lights when Caps Lock is activated. Lights when the battery is being charged. Media Activity Sleep Power Wireless Communication Lights when the floppy drive, hard disk - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 21
arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 22
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 23
The keyboard has two keys that perform Windows-specific functions. Key Windows logo key á Application key Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: á + Tab (Activates next taskbar button) á + E (Explores My - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 24
keys. Accesses the notebook's configuration utility. Power Management Scheme Toggle Sleep Switches the power management scheme used by the computer (function available if supported by operating system). Puts the computer in Sleep mode. Display toggle Screen blank Touchpad toggle Speaker toggle - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 25
Hot Key Fn-z Icon Function Brightness down Description Decreases the screen brightness. Chapter 1 17 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 26
surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad. If you cursor pressing on the vertical and horizontal scroll bars of Windows applications. 18 Chapter 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 27
dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping harder will not increase the touchpad's responsiveness. Chapter 1 19 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 28
1.25V Specification Acer V 3.3 Flash ROM 512KB 32-pin TSOP ACPI 1.0b, WfM 2.0, PC 2001, SM BIOS 2.3.1, IEEE 1394, IrDA V1.0, PCI 2.2, PnP BIOS 1.0a, Intel AC 97, USB specification 1.1, LDCM 6.0, PC card standard 1995 (PCMCIA V3.0 compliant device), Microsoft Simple Boot Flag specification 1.0 for - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 29
modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Specification Ambit T60M283/003L6 MDC 14.4K 56K V.90 MDC RJ11 Rear side Floppy Disk Drive Interface Item Vendor & model name Floppy Disk Specifications Media recognition Sectors/track Tracks Y-E Data - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 30
Transfer rate (KB/sec) Disc data capacity Interface Applicable disc format Operating system Power requirement Input voltage Specification AOpen SC-924U With CD Diskette Sustained: Max 900KBytes/sec 12cm Disc: 540MBytes (Mode 1), 630MBytes (Mode 2) 8cm Disc: 180MBytes (Mode 1), 210MBytes - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 31
voltage Item Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT) Specification SMI Lynx 3DM+ Core/2.5V Memory/2.5V No PCI 1024x768 (16 bit and 24 bit colors) 2048x768 (16 bit colors) Video Memory Item Fixed or upgradeable Video memory size Fixed - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 32
card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus O2 OZ711 Type-II One type-II Left side ZV support Yes (IRQ10, IRQ15) Specification System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 33
Keyboard Item Windows 95 keys Yes Internal & external keyboard work simultaneously Yes Specification Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage Specification Sanyo 4UF103450P-1 Li-ion 1800 mAH Over - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 34
(V) Fluorescent lamp driving voltage (Vrms) Specification keyboard hotkey No 3.0 ~ 3.6 V 540 ~ 640 V(rms) Electronic Stylus Item Vendor Model number Maximum pressure Weight Environmental Specification Operating temperature Storage temperature Operating humidity Storage humidity WACOM MP-200-00 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 35
current Regulatory requirements Specification 100 ~ 240 Power Management Power Saving Mode Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. Or When the computer is about to enter Hibernation mode (e.g., during a battery - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 36
jack (AC adapter), 1 FIR port, 1 external monitor port, 2 USB ports, 1 audio line-out/ headphone-out jack, 1 audio line-in/microphone-in jack None Housing: MCS-050 Panel : Plastic Num Lock, Caps Lock, Battery Charge, Media Activity, Sleep LED, Power LED, Wireless Communication Power 28 Chapter 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 37
resources Direct memory access controller Numeric data processor Primary IDE channel ISAPNP Read Data Port ISAPNP Read Data Port Motherboard resources Acer Laptop Fast Infrared port Silicon Motion Lynx3DM Silicon Motion Lynx3DM Primary IDE channel Wacom Serial Pen HID Tablet Tablet PC Buttons - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 38
Bus Master IDE Controller Motherboard resources Motherboard resources O2 Micro Smart Card Bus Reader O2 Micro Card Bus Controller O2 Micro Card Bus Controller O2 Micro Card Bus Controller O2 Micro Card Bus Controller Function System timer Keyboard Cascade FIR (Serial port) COM1 (Serial port) for - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 39
Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (while the TravelMate logo is being displayed). BIOS Utility System Information Basic System Settings Startup Configuration System Security Loading Default Settings ÏÐ = Move - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 40
Users can press F12 during POST to enter the Multi Boot Selection Menu. In this menu users can change boot device without entering BIOS SETUP utility. NOTE: If users disable the "Boot from LAN" option in BIOS SETUP utility, then the option of Lan Desk Service Agent will not appear. 32 Chapter 2 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 41
the actual data on your computer. "X" may refer to a series of numbers and/or characters. The following table describes the information in this screen. Parameter CPU Type & Speed Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Serial Number Asset Tag Number - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 42
] [12:00:00] ÏÐ = Move highlight bar, ÍÎ = Change setting, F1 = Help The following table describes the parameters in this screen. Parameter Date Time Description Sets the system date. Sets the system time. Format DDD MMM DD, YYYY (day-of-the-week month day, year) HH:MM:SS (hour:minute:second - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 43
4th Intel® SpeedStep™ Technology [Floppy] [CD-ROM] [Hard Disk] [LANDesk ® Service Agent] [Automatic] / [Maximum Performance] / [Battery Optimized] ÏÐ = Move highlight bar, ÍÎ = Change setting, F1 = Help The following table describes the parameters in this screen. Settings in boldface are the - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 44
will be disabled, vice versa. If the wireless LAN device is not installed, this option will be gray and show ethernet. When enabled, remote host with appropriate boot image can boot this computer. (Only work with Ethernet device.) When this item is enabled, it can support boot from 1394 DVD or HDD - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 45
System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. System Security Page 1/1 Setup Password Power On Password Hard Disk Password Processor Serial Number [None]/[Present] [None]/[Present] [None]/[Present] [Enabled] / - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 46
(Setup, Power-on, Hard Disk, or Resume) and press the z / x key. The password box appears: 2. Type a password. The password may consist of up to eight characters (A-Z, a-z, 0-9). IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen. 3. Press - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 47
You have three chances to enter a password. If you successfully entered the password, the system starts Windows. If you fail to enter the password correctly after three tries, the system hangs. To change a password, follow the same steps used to set a password. To remove a password, follow the same - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 48
is for the Acer TravelMate C100 notebook machine. You can find the utility in Service CD kit. It provides the following functions: 1. Panel ID Utility 2. Thermal Utility 3. Mother Board Data Utility To use this diskette, first boot from this diskette, then a "Microsoft Windows ME Startup Menu - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 49
. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. PQA Vx_x xx-xx MULTI TEST FULL TEST QUICK TEST One Test performs a single test and Manual checks the selected test items in sequence. Multi Test performs multiple tests - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 50
tests to perform, the screen shows a list of test items (see below). PQA Vx_x xx-xx-xx Diag Result Diag MANUALTTeEstSITtems AUTO[ ] SyTstEeSmTBoard [ ] Memory [ ] Keyboard [ ] Video [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive [ ] Hard Disk [ ] CD-ROM [ ] Coprocessor [ ] Pointing - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 51
on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools preventing electrostatic discharge T Flat-bladed screw driver T Phillips screw driver T Tweezers T Flat-bladed screw driver or plastic stick NOTE: The screws for - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 52
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 44 Chapter 3 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 53
the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Start Battery Ax1 HDD Cover HDD Module - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 54
Screw List Item A B C D E F G Description Screw M2.5 X L6 (Black) Screw M3 X L4 (Silver) Screw M2 X L4 ((Black) Screw M2 X L4 (Silver) Screw M2 X L4.5 (Golden) Hex Screw (Silver) Screw M2 X L4 (Black) 46 Chapter 3 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 55
Removing the Battery Pack 1. Push the battery lock latch forward to unlock the battery. 2. Push the battery release latch to release the battery. 3. Remove the battery. Chapter 3 47 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 56
Module 1. See "Removing the Battery Pack" on page 47 2. First remove the two screws as shown here, and then lift the DIMM cover up. 3. Detach the gray and black RF cables from the wireless LAN module. 4. Push the two latches on both sides of the socket to release the wireless LAN module. Remove the - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 57
, then remove the HDD cover. 3. Remove the HDD module in the way as shown here. Disassembling the Hard Disk Drive Module 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Hard Disk Drive Module" on page 49 3. Remove the one silver screw, and then detach the HDD module out from the - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 58
due to the change of the material which the middle covers are made of. Please ignore the disassembly procedures for this part in the video. Removing the Keyboard 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. Remove the three screws, lift the keyboard - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 59
Removing the LCD Module 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the the two screws and the other two on the center hinge. 6. Press the two LCD support knobs inward and then remove the LCD module from the main unit. Chapter 3 51 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 60
only be rotated at 180 degrees. Rotating the LCD module in the wrong direction may cause the damage to the cables. 1. Pressing the two LCD support knobs inward, rotate the LCD module clockwise at 180 degrees. l 2. To rotate the LCD module back to its original position, rotate the LCD module - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 61
upper plate from the heat sink plate. Removing the Internal Memory Module 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers the socket to release the DIMM, and then remove the DIMM from the main unit. Removing the Modem Board 1. See "Removing the Battery Pack" on page - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 62
Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 4. See "Removing the LCD Module" on page 51 5. Disconnect the touch back side of the main unit. 8. Release the RJ 11 & RJ45 rubber door and the USB rubber door. (Please do not remove the - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 63
the Touch Pad Module 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 4. See "Removing the LCD Module" on page 51 5. See "Separating the Upper Case from the Lower Case" on page 54 6. First release the latches - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 64
the Upper Case from the Lower Case" on page 54 6. See "Removing the Touch Pad Module" on page 55 7. Remove the touch pad FPC from the upper case as shown below. Removing the LCD Support Knobs 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 65
the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 4. See "Removing the LCD Module" on page 51 5. See "Separating the Upper Case from the Lower Case" on page 54 6. See "Removing the System Board" on page 57 7. Remove the smart card - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 66
8. Press the PC card eject button, and then remove the CardBus dummy card. Detach the PCMCIA socket from the main board. . Removing the VGA Plate 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 4. See "Removing - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 67
9. Release the four black screws and two hex screws as shown here. 10. Lift and pull the main board backward, and then slide the main board out from the heat sink plate in the direction at 45 degree as shown here. Removing the Modem Cable 1. See "Removing the Battery Pack" on page 47 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 68
the LCD Module Removing the LCD Bezel 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 4. See "Removing the LCD Module" on page 51 5. Remove the stylus and the two video capture kit covers. . 6. Remove the three - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 69
should stop here as shown above. Please ignore the parts of detaching the LCD hinges from the center hinge in the video. Removing the Button Board & Inverter Board 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 3. See "Removing the Keyboard" on page 50 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 70
7. Disconnect the LCD power cable from the inverter board and then detach the button board together with inverter board from the LCD panel carefully.. Disconnect inverter cable from the inverter board. Removing the Main and Auxiliary Antenna 1. See "Removing the Battery Pack" on page 47 2. See " - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 71
the protection cover and the LCD. Removing the Coaxial Cable 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page 50 cable from the LCD carefully. Removing the Sensor Board 1. See "Removing the Battery Pack" on page 47 2. See "Removing the Middle Covers" on page - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 72
. 64 Chapter 3 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 73
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 74
select the test device: 1. Boot from the diagnostics diskette and start the PQA program (refer to "System Diagnostic Diskette" on page 40. 2. Go to the diagnostic CD-ROM in the test items. 3. Press m in the test items. 4. Follow the instructions in the message window. If an error occurs, reconnect - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 75
are supported by this computer: T Numeric keypad T External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 76
NOTE: An audible noise from the power adapter does not always indicate a defect. 3. If the power-on indicator does not light up, check the power cord of the power adapter for correct continuity and installation. 4. If the operational charge does not work, see "Check the Battery Pack" on page 69. 68 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 77
the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2. Remove the - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 78
servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 78. The following lists the error messages that the BIOS displays on the screen of memory installed. Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 79
Settings" in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn BIOS ROM System board System RAM Failed at offset: nnnn DIMM System board Extended RAM Failed at offset: nnnn DIMM System board System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 80
Allocation Error for device Failing Bits: nnnn Fixed Disk n Invalid System Configuration Data I/O device IRQ conflict Operating system not found FRU/Action in Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Run "Load Default Settings" in BIOS - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 81
-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 67. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on and LCD is blank. But you can see - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 82
operation The system doesn't power-on. The system doesn't power-off. Battery can't be charged Action in Sequence Power source (battery pack and power adapter). See "Power System Check" on page 67. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 83
Mode" on page 28. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. See "Standby Mode" on page 27. LCD cover switch System board Battery fuel gauge in Windows doesn't go higher than 90%. Remove battery pack and let it cool - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 84
disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems Printer driver Printer cable Printer System Board - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 85
, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 86
all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T CD-ROM/Diskette drive Module T PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 87
Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Action in Sequence See "System Diagnostic Diskette" on page 40 Reboot the system and then retest with this diskette. Turn off the power and restart the system. Make sure this AFlash BIOS diskette for this - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 88
error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error CD-ROM error Co-processor error Pointing device error Cache test error Action in Sequence Backup battery Reload BIOS default setting. System board DIMM System board - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 89
-SD SW1 CN3 JK1 JK2 CN2 CN4 Power switch LCD cover switch connector AC adapter Memory slot 1 Please refer to below for SW settings RTC battery connector Internal microphone and tablet PC lid connector PCMCIA card connector Keyboard cable connector Battery connector Touchpad connector Hard disk - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 90
SW2 Settings Switch 1 Switch 2 SW4 NOTE: *: Default setting Setting ON: Disable password check OFF*: Enable password check ON: Enable BootBlock Erasable OFF*: Disable BootBlock Erasable 82 Chapter 5 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 91
Bottom View CN19 DM2 CN18 CN17 DM2 CN19 Memory slot (DM2) Smart card connector CN18 CN17 MiniPCI wireless module connector Modem cable connector Chapter 5 83 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 92
84 Chapter 5 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 93
should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 94
Exploded Diagram 86 Chapter 6 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 95
NS MEMORY SODIMM 128MB PC133 SODIMM 128M W17128A4NC8602A LCD Cables NS LCD 10.4" TOSHIBA LTM10C321K 01 ASSY LCD MODULE 10.4" XGA W/ PROTECTION COVER TOSHIBA NS RJ11 CABLE CABLE RJ11 NS POWER CORD 125V 3PIN CORD 125V UL 3P K01081B1183WP NS TOUCH PAD CABLE REX CABLE FPC TOUCH PAD - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 96
DIMM COVER ASSEMBLY DIMM COVER LOW 9 LOWER CASE ASSY LOWER CASE 5 MIDDLE COVER 1 COVER MIDDLE 1 6 MIDDLE COVER 2 COVER MIDDLE 2 8 UPPER CASE ASSEMBLY UPPER CASE NS TOUCH PAD COVER COVER TOUCH PAD REX M3 88 Chapter 6 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 97
FML 2R40P ST 1277257-1 NS HDD BEZEL HDD HSG ASSY. (60) NS LCD PANEL W/LOGO/HINGE ASSEBLY PANEL 1 HINGE ASSEMBLY TM C100 ASSEMBLY HINGE TM C100 NS LCD BEZEL 10.4" ASSY LCD BEZEL 10.4 TM C100 Boards NS MODEM BOARD AMBIT/T60M283.00 MODEM MDC AMBIT/T60M283.00 3A NS LAN BOARD LAN - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 98
Picture No. NS Partname BUTTON BOARD Description BARBET (TM C100) BUTTON BOARD Battery NS INVERTER INVERTER 10.4" DC-AC TWS-458009 NS BATTERY ASSEMBLY ASSEMBLY BATTERY PACKING Adapter NS ADAPTER 50W 3PIN 19V ADT 50W 3P 19V PA-1500-02 Keyboard 16 KEYBOARD NSK-A5001 US KB US NSK- - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 99
DIMM UPPER PLATE HDD/Hard Disk Drive 13 HDD MODULE 30G IBM TM C100 ASSY HDD MODULE IBM 30G IBM TM C100 NS HDD 30G IBM/IC25N030ATD F80199 HDD 30G IBM/IC25N030ATD F80199 CD-ROM Drive NS CD ROM-ROM DRIVE AOPEN SC- USB CD-ROM AOPEN SC-924U 924U USB Communication Module NS PCMCIA CONNECTOR - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 100
Miscellaneous NS LCD LATCH ASSEMBLY LCD LATCH Screws 92 NS LOGO ACER TM C100 NS CARDBUS DUMMY CARD PLATE ACER LOGO REDSTART CARDBUS DUMMY CARD TM C100 NS CAMERA RUBBER TM C100 RUBBER CAMERA TM C100 NS SCREW NS SCREW NS SCREW SCR. HEX NUT W/WASHER #4 NI BT SCREW DIMM COVER - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 101
Picture No. NS NS SCREW SCREW NS SCREW Partname Description SCREW M2.5X6 SCREW MACH WAFER M2*L4.5 ZN SCREW M3X4 (86.9A524.4R0) Chapter 6 93 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 102
94 Chapter 6 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 103
. Celeron 500 / ULV Pentium III T 0: ULV Celeron 500 T 1: Intel ULV Pentium III-T CPU 600 MHz T 2: Intel ULV Pentium III-T CPU 700 MHz T The second x: define CD-ROM/DVD/CD-RW Appendix A Appendix A 95 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 104
96 Chapter 1 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 105
are tested under Windows XP environment. Refer to the following list of components, adapter cards and peripherals which have passed this test. Regarding configuration, combination and test procedures please refer to the TravelMate C100 Compatibility Test Report released by Acer Mobile System Testing - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 106
Microsoft Windows XP Environment Test Item Network Adapters IBM Ethernet/10baseT/100baseT Token Ring Multifunction Card CardBus Others Modem Adapters Modem (up to 56K) ISDN I/O Peripherals I/O Display' I/O - Keyboard I/O - Mouse 98 Specifications 3Com EtherLink III 3Com 10/100 16bits Fast - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 107
- CD-ROM PCMCIA - 1394 Specifications NEC MultiSync MT-1040 IBM Network Printer 17 431200X HP LaserJet 6MP EPSON Stylus Color 740 (USB) Canon USB Printer BJC-430J Canon Color Bubble Jet BJC-600 HP DeskJet 880C HP ScanJet 3300C Color Scanner (USB) Acer Scan Prisa 620s Sanwa USB HUB (Self Power) USB - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 108
100 Appendix B - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 109
valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: T Service guides T User's manuals T Training materials T Main manuals T Bios updates T Software utilities T Spare parts - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 110
102 Appendix C - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 111
Error Symptom-to-Spare Part Index 70 External CD-ROM Drive Check 66 External Diskette Drive Check 66 F Features 1 FIR 24 Flash Utility 40 Floppy Disk Drive Interface 21 FRU (Field Replaceable Unit) List 85 H Hard disk 22, 24 Hard Disk Standby Mode 28 Hardware Specifications and Configurations 20 HDD - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 112
43 Mechanical Specification 28 media access on indicator 12 Memory Address Map 29 Memory Address Map 29 Memory Check 67 Microsoft Windows XP Environment Test 98 Modem 21 Modem Power Cable Removing 59 N Notebook Manager hotkey 16 num lock on indicator 12 O 104 Online Support Information 101 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 113
TouchPad Module Removing 55 Troubleshooting 65 U Undetermined Problems 78 USB 24 utility BIOS 31-39 V Video 23 Resolutions 23 Video controller 24 Index 105 - Acer TravelMate C100 | TravelMate C100 Service Guide - Page 114
106 Index