Acer TravelMate P643-MG Acer TravelMate P643-M and P643-V Notebook Service Gui
Acer TravelMate P643-MG Manual
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Acer TravelMate P643-MG manual content summary:
- Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 1
TravelMate P643M/P643V/P643MG SERVICEGUIDE - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 2
for the updates made to this TravelMate P643M/P643V/P643MG service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD website. For more information, go to http://csd.acer.com.tw.The information in this guide is subject to change without notice. Disclaimer - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 3
conventions are used in this manual: ! WARNING: Indicates a are shown in italics. Example: the DRS5 User's Guide /usr/local/bin/fd the /TPH15spool_M program Computer computer user, such as command names, option letters, and words) are shown in constant width bold. Variables contained within user - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 4
as add-on cards, modems, or extra memory capabilities). These localized features are not covered in this generic service guide. In such cases made, it may not be noted in this printed service guide. Acer-authorized Service Providers: Your Acer office may have a different part number code than those given - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 5
Specifications Features 1-5 Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-6 Storage Subsystem 1-6 Audio Subsystem 1-7 Communication 1-7 Privacy Control 1-8 Power Adapter and Battery 1-8 Keyboard and Pointing Device 1-9 I/O Ports 1-9 Software and Tools 1-10 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 6
Instructions 3-6 Disassembly Process 3-7 External Module Disassembly Process 3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Remove the Dummy Card 3-10 Removing the ODD Module 3-11 Removing the Base Door 3-14 3-29 Removing the Fingerprint Board 3-31 Removing - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 7
Removing the LCD Panel 3-53 Removing the LCD Hinges and Hinge Support Brackets . . . .3-54 Removing the Microphone and Camera Module 3-78 Replacing the USB Board 3-79 Replacing the Fingerprint Board 3-80 Replacing the Touchpad Board 3-81 Replacing Card 3-102 Replacing the Battery Pack 3-103 3 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 8
4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep Codes 4-21 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 9
CHAPTER 6 FRU List TravelMate P643V/P643M/P643MG Exploded Diagrams 6-4 Main Assembly 6-4 LCD Assembly 6-5 FRU List 6-7 CHAPTER 7 Test Compatible Components Microsoft Windows 7 Environment Test 7-4 CHAPTER 8 Online Support Information 5 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 10
6 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 11
CHAPTER 1 Hardware Specifications - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 12
1-18 Keyboard 1-19 Hotkeys 1-22 Special Keys 1-23 Specification Tables 1-26 Computer Specifications 1-26 Processor 1-27 Processor Specifications 1-28 System Memory 1-28 Graphics Controller 1-29 VRAM (Discrete models only 1-29 System BIOS 1-30 Keyboard 1-30 Hard Disk Drive 1-31 SSD - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 13
1-33 Supported GPU Resolutions 1-34 Audio Codec 1-34 Audio Interface 1-34 Webcam 1-34 LAN 1-35 Wireless LAN 1-35 USB Interface 1-36 HDMI Port 1-36 Expansion Card 1-36 System LED Indicators 1-36 Battery Pack 1-37 AC Adapter 1-37 System Power Management 1-38 System DMA Specification 1-38 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 14
1-4 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 15
Hardware Specifications and Configurations Features 0 The following is a summary of the computer's many features. vPro models refer to Travelmate P643V, non-VPro models refer to Travelmate P643M/P643MG. Operating System 0 Genuine Windows® 7 Professional 64-bit Service Pack 1 Genuine Windows® 7 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 16
controller: UMA: Integrated in the Intel® Core™ Mobile Processor Intel® HD Graphics 4000 with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 11, OpenGL® 3.1, OpenCL™ v1.1 Intel® HD Graphics 3000 with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 17
Acer Video Conference software, featuring: Acer Crystal Eye webcam with 1280×1024 resolution 720p HD audio/video recording Acer Video Conference Manager featuring Video Quality Enhancement (VQE) technology Supports online video calls Acer PureZone technology Hardware Specifications - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 18
: Broadcom NetLink® BCM57761 controller Privacy Control 0 Acer ProShield Security Manager including: BIOS Settings: BIOS Password, Boot Order, and Import/Export BIOS Settings Credential Manager: Fingerprint Registration Pre-Boot Authentication: Fingerprint Management Data Protection: File - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 19
level, media playback, wireless and sleep functions, and display and touchpad toggle Control keys: Acer programmable key, Acer Backup key, Acer Bio-Protection fingerprint reader, Acer email key, Microphone mute key, and Communication key Windows® and Application keys Multilanguage - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 20
Microsoft® Word and Excel with advertising; no PowerPoint or Outlook. Buy Office 2010 to use the full-featured software. (except Japan) newsXpresso Norton™ Online Backup Windows Live™ Essentials Manageability 0 Acer Office Manager Security 0 Acer Bio-Protection Acer ProShield - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 21
India, Ireland, Mexico, Netherlands, Philippines, Poland, Russia, Singapore, Spain, Switzerland, United States, United Kingdom only) Netflix shortcut (Canada, Latin America, United States only) Optional Items 0 Acer ProDock Acer : 20% to 80% Hardware Specifications and Configurations 1-11 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 22
. Integrated webcam Web camera for video communication. Integrated microphone Two internal Acer Backup Management for three-step data backup. Mutes the microphone. 6 Power button/indicator Turns the computer on and off. Indicates the computer's power status. 1-12 Hardware Specifications - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 23
Fingerprint reader 10 Touchpad 11 Caps lock indicator Close Front View Description For entering data into your computer. The left and right buttons function like the left and right mouse buttons. Fingerprint reader for Acer RF switch Turns on the computer's Bluetooth or wireless connectivity - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 24
Connects to an 10/100/1000-based Ethernet network. Connects to a display device (e.g., external monitor, LCD projector). Supports high definition digital video connections. Accepts one ExpressCard/34 module. Note: Push to remove/insert the module. 1-14 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 25
charging Connects to USB devices. Note: Supports power-off USB charging, allowing you to charge supported mobile devices while the notebook is switched off. Optical drive Internal optical drive; the lock. Some keyless models are also available. Hardware Specifications and Configurations 1-15 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 26
6 Acer MediaBay Releases the Acer MediaBay module. release latch 7 HDD/memory/WLAN Houses the computer's hard disk, memory, and module compartment WLAN (optional) modules. 8 Acer DASP (Disk Protects the hard disk from shocks and bumps. Anti-Shock Protection) 1-16 Hardware Specifications - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 27
mode. Indicator off: The computer is turned off. Flashes amber when there is an active wireless connection. Flashes blue when there is hard drive activity. When the AC adapter is connected: low state Indicator off: Discharging state. Hardware Specifications and Configurations 1-17 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 28
Bio-Protection fingerprint reader (1) supporting Acer FingerNav 4-way control function (only for certain models) to scroll up or down and move left or right a page. This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications. Table 1-7. Touchpad - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 29
(2) Click once. Keyboard Touchpad (4) Center button (1) Swipe up/down/left/rig ht using Acer FingerNav 4-way control function (Manufacturing option). 0 The keyboard contains an overlay numeric keys, inverted "T" cursor key, Windows® key, Application key, function lock keys, hotkeys, and media - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 30
screen moves one line up or down when pressing the up or down cursor keys. Scroll Lock is not applicable for all applications. 1-20 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 31
of functions. Functions supported by Windows XP, Windows Vista, and Windows 7: : Open or close the Start menu +R: Open the Run dialog box +M: Minimizes all windows Shift+ +M: Restore minimized windows to the desktop +F1: Show the Help window + E: Open Windows Explorer +F: Search for - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 32
or key combinations to access most computer controls. To activate hotkeys, press and hold the Fn+F7 Fn+F8 Display toggle Screen blank Touchpad toggle Speaker toggle Switches the display output between the display screen, external monitor (if connected) Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 33
2. Hold Alt Gr and then press the € key. NOTE: NOTE: Some fonts and software do not support the Euro symbol. See www.microsoft.com/typography/faq/faq12.htm for more information. The US dollar sign 0 1. Open a text editor or word processor. 2. Hold Alt Gr and then press the $ key. NOTE: NOTE: This - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 34
save settings and close the BIOS Setup screen. 6. During POST, press Alt+F10 to enter the system recovery partition. This will display the eRecovery Management window. 7. Follow the onscreen instructions to return your computer to factory condition. 1-24 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 35
System Block Diagram Figure 1-12. System Block Diagram - UMA Figure 1-13. System Block Diagram - Discrete Hardware Specifications and Configurations 1-25 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 36
, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 to 500 Hz, 0.25 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 1-26 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 37
USB 3.0 Wireless LAN Audio codec Card reader Processor Item System model CPU type Core logic Chipset Specification Specification P643V 2540M i3-2350M/i3-2370M Four execution cores· L1 cache size: Two 32 KB instruction caches and two 32 KB data caches L2 cache size: Two 256 KB L3 cache - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 38
4T 3.30 GHz 32 nm 3 MB 2C/4T 3.60 GHz 32 nm 4 MB 2C/4T 3.40/3.5 GHz 32 nm 6 MB 2C/4T 3.10 GHz 32 nm 4 MB Max TDP 35 W 35 W 35 W 35 W 35 W 35 W 35 W 35 W 35 W 35 W 35 down at 87 °C SPL Spec (dBA) 28 31 34 37 40 System Memory Item Specification Memory controller Integrated in the Intel® - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 39
preceding table lists possible system memory configurations. The configuration of slot 1 and slot 2 could be reversed. Graphics Controller Item System model Chipset Specification Specification P63V P63M/P63MG UMA: Intel® HD Graphics 3000/4000 integrated in the Intel® Core™ Mobile Processor - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 40
PCI BIOS specification revision 2.1 BIOS Boot specification v1.01 Simple boot flag specification v2.1 System management bus specification v2.0 AHCI support Microsoft XP/Vista/Windows 7 logo program Microsoft SLP 1.0 support Microsoft OA 2.0 and 2.1 support Specification Acer FineTouch - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 41
series Configuration Interface Form factor Capacity (GB) Bytes per sector Data heads Disks Performance Data buffer Spindle speed (RPM) Media data transfer rate (Mbits/sec, max) Interface transfer rate (MB/sec, max) Power Requirement Specification SATA, Third Generation 2.5-inch 320 500 750 512 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 42
Layer CD-R CD-RW CD-ROM Buffer memory Loading mechanism Release mechanism Power requirement 128 520 330 75,000 70,000 Specification 256 520 430 49,000 28,000 5 VDC Specification HLDS GU40N/GU60N Panasonic UJ-8A2/UJ8B2ABAA-B Slim-type SATA Read 5x 8x 8x 8x 8x 8x 8x 8x 8x 6x - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 43
Controller Cards supported Manufacturing technology Specification Realtek RTS5209 MultiMediaCard™ (MMC) Secure Digital™ (SD) xD-Picture Card™ (xD) Memory Stick™ (MS) Memory Stick PRO™ (MS PRO) cards size Specification AUO B140XW03 V1 LPL LP140WH2-TLF3 and LP140WH2-TLM1 LF 355.6 mm (14 in - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 44
16:9 1360x768, 60 Hz 16:9 1366x768, 60 Hz, 16:9 Supported GPU Resolutions 16 bits Y Y Y 32 bits Y Y Y Y Y Y Y Y Audio Codec Controller Features Item Specification Conexant CX-20584 audio codec Audio Interface Item Controller Audio onboard Audio channel Resolution Compatibility Sampling - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 45
Wake on LAN support Intel Active Management Technology support 10/100/1000BASE-T triple-speed media access controller (MAC) Compliant IEEE P802.1Qav support Wireless LAN Item Module Frequency band Protocols and data rates supported Interface Form factor Antennae Specification Intel - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 46
million colors 1 Left side Expansion Card Item Form factor Number of slot Supported card Specification PCI Express Mini Card 1 WLAN, WiMAX, WWAN module System LED Indicators Item Power status Battery status HDD activity Wireless connectivity Specification Solid blue: The computer is turned - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 47
Battery type Pack capacity Number of battery cell Package configuration AC Adapter Item Input rating Input AC current (max) Output Specification Sanyo AS11C Prismatic 3S2P (6 cell 1.4) Sanyo AS10D, BQ8055 Li-Ion 3S2P (6 cell, 3.0) Sanyo AS10G Li-Ion 3S3P (9 cell, 3.0) Panasonic AS10D5E - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 48
Specification ACPI 3.0-compliant G3 Mechanical Off - This off state is entered through a mechanical means; no electrical current is running through the circuitry and it can be worked on without damaging the hardware or endangering service DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 49
Express Root port 3 - 1E1C REALTEK PCI-E cardreader Synaptic SMBUS Driver SATA AHCI controller PCI Express Root port 4 - 1E16 Qualcomm Atheros AR5BWB222 Wireless Network controller (Non Intel WLAN Card ) HD audio Controller Broadco NetXtree Gigabit Ethernet Broadco NetXtree Gigabit Ethernet Broadco - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 50
REALTEK PCI-E cardreader Synaptic SMBUS Driver SATA AHCI controller PCI Express Root port 4 - 1E16 Intel AMT - SOL COM 3 HD audio Controller Intel Centrino Advanced - N6235 Intel 82579LM Gigabit Network Controller USB3.0 xHCI Intel HD Graphic 4000 1-40 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 51
GT 640M Intel HD Graphic 4000 SATA AHCI controller SATA AHCI controller SATA AHCI controller SATA AHCI controller SATA AHCI controller Synaptic SMBUS Driver System IO Address Map (Non-Vpro - HD Graphic 4000 SATA AHCI controller SATA AHCI controller Hardware Specifications and Configurations 1-41 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 52
Intel HD Graphic 4000 Intel HD Graphic 4000 PCI Express Root port 7 -1E1C Intel HD Graphic 4000 SATA AHCI controller SATA AHCI controller SATA AHCI controller Intel AMT - SOL COM 3 SATA AHCI controller SATA AHCI controller Synaptic SMBUS Driver 1-42 Hardware Specifications and Configurations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 53
CHAPTER 2 System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 54
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS Flash Utilities 2-12 WinFlash Utility 2-13 Remove HDD/BIOS Password Utilities 2-14 Removing the HDD Password 2-14 Removing the BIOS Passwords 2-15 Clearing the BIOS Passwords 2-16 Using DMI Tools 2-17 LAN EEPROM Utility 2-17 2-2 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 55
program built into a computer's BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises. To enter this the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 56
BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information 0 This tab shows Current system BIOS version Current firmware version of the system VGA Current keyboard controller version - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 57
Main. Table 2-2. BIOS Main Parameter System Time Description System time expressed in 24-hour format System Date System date Total Memory Video Memory Graphic Mode Total system memory available System memory allocated for graphics processing Option to set the graphic device. System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 58
BIOS Main (Continued) Parameter Description Format/Option Quiet Boot Show Mode Option to set the SATA controller mode Option: AHCI or IDE Wi Disabled Card Reader Option to enable the multi-function card 10%, 20% or 30% ASF Support Option to enable the ASF support. Option: Enabled - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 59
Security 0 Use this tab to safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD Password State Set Supervisor Password Set User Password Set HDD Password Password on Boot Description - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 60
Setting a Password 0 Follow the succeeding instructions to set the user or supervisor passwords. 1. Press enable the Password on Boot parameter. 5. Press F10 to save changes and exit from the BIOS Setup Utility. Removing a Password 0 Perform the following: 1. Press to highlight a Set _______ - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 61
Password parameter to Set. NOTE: NOTE: Users can choose to enable the Password on Boot parameter. 6. Press F10 to save changes and exit from the BIOS Setup Utility. System Utilities 2-9 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 62
USB optical drive 6. External USB bootable device Press to select a device and press F5 or F6 to move it up or down the list. Figure 2-8. BIOS Boot 2-10 System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 63
save or discard changes and close the BIOS Setup Utility. Figure 2-9. BIOS Exit Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes. Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 64
when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used. NOTE: NOTE: Use AC adaptor - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 65
Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-10. BIOS Boot 3. Insert the USB HDD and reboot computer. 4. Execute to update BIOS. WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double click the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 66
Password Utilities 0 This section explains how to remove the HDD and BIOS passwords. Removing the HDD Password 0 NOTE: NOTE: If the incorrect HDD password is entered Figure 2-12. Unlock Key Code 3. Press Enter to display the command options. Figure 2-13. Password Encoding 2-14 System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 67
Passwords 0 To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard. Refer to the "Clearing the BIOS Passwords" on page 5-7 section for detailed instructions. Figure 2-14. G2201 Hardware Gap System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 68
the BIOS Passwords 0 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer. 2. Removing the battery pack and lower case cover. 3. If the Mini Card slot is occupied, remove the installed wireless module. 4. Detach the black mylar tape beside the Mini Card - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 69
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read- the Boot menu item and move the entry "USB HDD" to the first position. Figure 2-15. BIOS Boot 5. Connect the USB HDD and reboot the computer. 6. At the command prompt, navigate to - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 70
2-18 System Utilities - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 71
CHAPTER 3 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 72
Instructions 3-6 Disassembly Process 3-7 External Module Disassembly Process 3-8 External Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Remove the Dummy Card 3-10 Removing the ODD Module 3-11 Removing the Base Door 3-14 Fingerprint Support Brackets . . . .3- - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 73
Microphone and Camera Cable 3-59 Replacing the LCD Hinges and Hinge Support Brackets . . . .3-60 Replacing the LCD Panel 3-62 3-78 Replacing the USB Board 3-79 Replacing the Fingerprint Board 3-80 Replacing the Touchpad Board 3-81 Replacing Card 3-102 Replacing the Battery Pack 3-103 3-3 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 74
3-4 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 75
Machine Disassembly and Replacement 0 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 76
Pre-disassembly Instructions 0 Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 77
that order. Table 3-1. Main Screw List Screw M2 × L2.5 M2 × L4 M2 × L3 M2.5 × L7 M2 x L7 M2.5 × L4 M2 × L2.5 M2.5 × L2.5 Quantity 3 7 14 21 2 2 6 4 Acer Part Number 86.9A352.2R5 86.00Q76.620 86.00D91.723 86.00E72.637 86.DA352.7R0 86.9AL53.4R0 86.9A562.2R5 86.00K60 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 78
Modules Disassembly Flowchart 0 BATTERY PACK ODD MODULE BASE DOOR DUMMY CARDS WLAN MODULE COVER HDD MODULE DIMM MODULES WLAN MODULE Figure 1-2. L4 M2 × L2.5 M2 × L4 M2 × L3 Quantity 5 3 1 1 Acer Part Number 86.00Q76.620 86.9A352.2R5 86.00Q76.620 86.00D91.723 3-8 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 79
Removing the Battery Pack 0 1. Turn the computer over so that the base is facing up. 2. Follow these steps to remove the battery from the battery bay. a. Slide the battery lock to the unlock position. b. Slide and hold the battery release latch pack. all the way through to release the battery - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 80
Remove the Dummy Card 0 1. Push against the card, as if you were pushing it further into the slot (1), and then pull the dummy card out (2). Figure 1-4. Dummy Card 2. Repeat the above steps to remove the Express Card dummy card. Figure 1-5. ExpressCard Dummy Card 3-10 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 81
Removing the ODD Module 0 1. Slide and hold the MediaBay release latch all the way through to release the ODD module (1), and then slide the drive out of the drive bay (2). Figure 1-6. ODD Module 2. Pry the ODD bezel off the module. Figure 1-7. ODD Bezel Machine Maintenance 3-11 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 82
3. Remove the screws securing the ODD plastic holder. Figure 1-8. ODD Plastic Holder Screws Table 3-3. Screws Step ODD Plastic Holder Disassembly Screw M2 × L2.5 4. Detach the ODD plastic holder from the module. Quantity 3 Screw Type Figure 1-9. ODD Plastic Holder 3-12 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 83
5. Pull the connector adapter off the module. Figure 1-10. ODD Connector Adapter Machine Maintenance 3-13 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 84
-marring plastic scribe on the base door's notch to release the base door (1), and then remove the door from the computer (2). Figure 1-12. Base Door 3-14 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 85
Removing the HDD Module 0 1. Perform the "Removing the Base Door" procedure described on the preceding section. 2. Disconnect the HDD cable. Figure 1-13. HDD Cable 3. Lift the hard drive out of its compartment. Figure 1-14. HDD Module Machine Maintenance 3-15 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 86
4. Pull the HDD adapter cable off the HDD. Figure 1-15. HDD Adapter Cable 5. Pry the front end (1) and strap (2) of the HDD rubber holder off the HDD. Figure 1-16. HDD Rubber Holder 3-16 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 87
6. Pull the HDD from the rubber holder. Figure 1-17. HDD Rubber Holder Machine Maintenance 3-17 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 88
Removing the Memory Modules 0 1. Perform the "Removing the Base Door" procedure described on page 3-11. 2. Push out the latches on both sides of the memory slot until the module tilts upward (1), and then remove the DM1 slot module (2). Figure 1-18. DM1 Slot Module 3. Repeat step 2 to remove the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 89
Removing the WLAN Module 0 1. Perform the "Removing the Battery Pack" procedure described on page 3-9. 2. Remove the screw securing the WLAN module cover. Figure 1-20. WLAN Module Cover Screw Table 3-5. Screw Step WLAN Module Cover Disassembly Screw M2 × L4 3. Pull the WLAN module cover off the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 90
4. Unplug the two antenna cables from the WLAN module. + IMPORTANT: For reference during machine reassembly, note which cable color corresponds to the main (black) and auxiliary (white) connectors. Figure 1-22. WLAN Module Antennas 5. Remove the screw securing the WLAN module. Figure 1-23. WLAN - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 91
6. Remove the WLAN module from the slot. Figure 1-24. WLAN Module Machine Maintenance 3-21 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 92
MODULE/ UPPER COVER POWER BUTTON LAUNCH BOARD TOUCHPAD AND FINGERPRINT BOARD MAINBOARD LCD MODULE SPEAKER DC INPUT CABLE USB BOARD L7 M2.5 × L7 Quantity 2 17 7 2 3 1 3 (UMA) 5 (Discrete) 2 2 Acer Part Number 86.00E72.637 86.00E72.637 86.00D91.723 86.00D91.723 86.00D91.723 86.00D91.723 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 93
Removing the Keyboard 0 + IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing. 1. Perform the "External Module Disassembly Process" procedure described on page 3-8. 2. Remove the screws securing the keyboard. Figure 1-26 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 94
5. Gently pry up the keyboard and slide forward to access the keyboard cable (1). Open the connector latch (2), and then disconnect the cable (3). Figure 1-28. Keyboard 3-24 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 95
the click button (rubber dome) cable (1), and then disconnect the cable (2). Figure 1-29. Click Button (Rubber Dome) Cable 4. Open the connector latches for both the fingerprint board and touchpad cables (1), and then disconnect the cables (2). Touchpad cable - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 96
5. Open the connector latch for both the power button launch board cable (1), and then disconnect the cable (2). Figure 1-31. Power Button Launch Board Cable 6. Remove the top side screws securing the upper cover. Figure 1-32. Upper Cover Screw - Top Side Table 3-9. Screw Step Upper Cover - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 97
9. Remove the base side screws securing the upper cover. Figure 1-34. Upper Cover Screws - Base Side Table 3-10. Screws Step Upper Cover Disassembly Screw M2 × L3 Quantity 7 (#1-7) M2.5 × L7 15 (#8-22) 10. Turn the computer over and open the LCD panel. Screw Type Machine Maintenance 3-27 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 98
11. Locate the small gaps between the upper cover and lower case, and insert a small flat-blade screwdriver or non-marring scribe into each gap to separate the one from the other. Once the upper cover is separated, lift it from the lower case. Figure 1-35. Upper Cover 3-28 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 99
Removing the Power Button Launch Board 0 1. Perform the "Removing the Palmrest Module/Upper Cover" procedure described on page 3-25. 2. Open the connector latch (1), and then disconnect the power button launch board cable (2). Figure 1-36. Power Button Launch Board Cable 3. Detach the black tape - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 100
4. Remove the screws securing the power button launch board. Figure 1-38. Power Button Launch Board Screws Table 3-11. Screws Step Power Button Launch Board Disassembly Screw M2 × L3 Quantity 2 Screw Type 5. Lift the power button launch board at an angle, and then remove from the upper cover. - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 101
described on page 3-25. 2. Open the connector latches for the touchpad and fingerprint board cables (1), and then disconnect the cables (2). Touchpad cable Fingerprint board cable Figure 1-40. Touchpad and Fingerprint Board Cables 3. Remove the screws securing the touchpad bracket. Figure 1-41 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 102
bracket from the upper cover. Figure 1-42. Touchpad Bracket 5. Insert a small flat-blade screwdriver between the fingerprint board and the upper cover, and carefully pry the board loose. Remove the fingerprint board from the palm rest. Figure 1-43. Fingerprint Board 3-32 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 103
described on page 3-25. 2. Open the connector latches for the touchpad and fingerprint board cables (1), and then disconnect the cables (2). Touchpad cable Fingerprint board cable Figure 1-44. Touchpad and Fingerprint Board Cables 3. Remove the screws securing the touchpad bracket. Figure 1-45 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 104
4. Remove the touchpad bracket from the upper cover. Figure 1-46. Touchpad Bracket 5. Insert a small flat-blade screwdriver between the touchpad board and the upper cover, and carefully pry the board loose. Remove the touchpad board from the palm rest. Figure 1-47. Touchpad Board NOTE: NOTE: A - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 105
Removing the USB Board 0 1. Perform the "Removing the Palmrest Module/Upper Cover" procedure described on page 3-25. 2. Open the connector latch on both ends of the USB board cable (1), and then disconnect the USB board cable from both the mainboard and the USB board (2). 3. Remove the USB board - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 106
Removing the TPM Module 0 1. Perform the "Removing the Palmrest Module/Upper Cover" procedure described on page 3-25. 2. Detach the TPM module from its mainboard connector. Figure 1-50. TPM Module 3-36 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 107
Removing the Mainboard 0 1. Perform the "Removing the ODD Module" and "Removing the HDD Module" procedures described on pages 3-11 and 3-15 respectively. 2. If a WLAN module is installed, remove it. Perform the "Removing the WLAN Module" procedure described on pages 3-19. 3. Perform the "Removing - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 108
7. Remove the screw securing the mainboard. Figure 1-53. Mainboard Screw Table 3-14. Screw Step Mainboard Disassembly Screw M2 × L3 Quantity 1 Screw Type NOTE: NOTE: A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 1-54. Follow the local regulations for - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 109
9. Remove the DC input cable from the lower case. Figure 1-55. DC Input Cable Machine Maintenance 3-39 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 110
Removing the Thermal Module 0 1. Perform the "Removing the Mainboard" procedure described on the preceding section. 2. Disconnect the thermal module fan cable from the mainboard. UMA Model Discrete Model Figure 1-56. Fan Cable 3. Loosen the spring-loaded captive screws securing the thermal module - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 111
4. Remove the thermal module from the mainboard. UMA Model Figure 1-58. Thermal Module Discrete Model Machine Maintenance 3-41 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 112
Removing the CPU 0 1. Perform the "Removing the Mainboard" procedure described on page 3-37. 2. Use a flat-blade screwdriver to turn the CPU socket lock screw counter-clockwise. Figure 1-59. CPU Socket Screw 3. Remove the CPU from the mainboard. Figure 1-60. CPU 3-42 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 113
Removing the RTC Battery 0 1. Perform the "Removing the Mainboard" procedure described on page 3-37. 2. Disconnect the RTC battery cable. Figure 1-61. RTC Battery Cable 3. Remove the RTC battery from the mainboard. Figure 1-62. RTC Battery NOTE: NOTE: The RTC battery is highlighted with a yellow - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 114
Removing the Speaker Module 0 1. Perform the "Removing the Mainboard" procedure described on page 3-37. 2. Remove the screws securing the speaker module. Figure 1-63. Speaker Module Screws Table 3-16. Screws Step Speaker Module Disassembly Screw M2 x L7 3. Lift the speaker module from the lower - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 115
Removing the LCD Module 0 1. Perform the "Removing the Mainboard" procedure described on page 3-37. 2. Release the antenna cables from their base side latches. Figure 1-65. Antenna Cables - Base Side Latches 3. Remove the black tapes securing the antenna cables to the lower case. Figure 1-66. - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 116
4. Release the antenna cables from their top side latches. Figure 1-67. Antenna Cables - Top Side Latches 5. Remove the screws securing the LCD module. Figure 1-68. LCD Module Hinge Screws Table 3-17. Screws Step LCD Module Disassembly Screw M2.5 × L7 Quantity 2 Screw Type 3-46 Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 117
6. Lift the LCD module from the lower cover. Figure 1-69. LCD Module Machine Maintenance 3-47 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 118
0 LCD MODULE LCD BEZEL LCD PANEL LCD COVER LCD FPC CABLE LEFT LCD HINGE RIGHT LCD HINGE LEFT LCD HINGE SUPPORT BRACKET RIGHT LCD HINGE SUPPORT BRACKET ANTENNAS CAMERA BOARD MICROPHONE Figure 1-70. LCD Module Disassembly Flowchart Table 3-18. Screw List Step LCD Bezel Disassembly LCD - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 119
Removing the LCD Bezel 0 1. Perform the "Removing the LCD Module" procedure described on page 3-45. 2. Remove the screw rubber covers on the lower corners of the LCD bezel. Figure 1-71. LCD Bezel Screw Covers 3. Remove the screws on the lower corners of the LCD bezel. Figure 1-72. LCD Bezel Screws - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 120
4. Carefully pry loose the LCD bezel from the LCD cover. Start on the bottom side, continue to the left and right sides, and finally the top side (1). 5. Remove the bezel from the LCD module (2). Figure 1-73. LCD Bezel 3-50 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 121
Removing the Camera Board 0 1. Perform the "Removing the LCD Bezel" procedure described on the preceding section. 2. Detach the black tape securing the camera cable (1), and then carefully pry the camera board off the LCD cover (2). Figure 1-74. Camera Board 3. Disconnect the camera cable from the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 122
Removing the Microphone 0 1. Perform the "Removing the LCD Bezel" procedure described on the preceding section. 2. Carefully lift the microphone from the LCD cover. Figure 1-76. Microphone 3. Disconnect the microphone cable from the microphone. Figure 1-77. Microphone Cable 3-52 Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 123
Removing the LCD Panel 0 1. Perform the "Removing the LCD Bezel" procedure described on the preceding section. 2. Remove the screws securing the LCD panel. Figure 1-78. LCD Panel Screws Table 3-20. Screws Step LCD Panel Disassembly Screw M2 × L2.5 Quantity 4 Screw Type 3. Turn the LCD on its - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 124
Remove the screws securing the left and right hinge support brackets, and then remove the support brackets from the LCD cover. Figure 1-80. Left and Right LCD Hinge Support Brackets Table 3-21. Screws Step LCD Hinge Support Brackets Disassembly Screw M2 × L2.5 Quantity 2 3. Release the antenna - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 125
4. Remove the screws securing the left and right LCD hinges. Figure 1-82. LCD Hinge Screws Table 3-22. Screws Step LCD Hinges Disassembly Screw M2.5 × L2.5 5. Remove the hinges from the LCD cover. Quantity 4 Screw Type Figure 1-83. Left and Right LCD Hinges Machine Maintenance 3-55 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 126
Removing the Microphone and Camera Cable 0 1. Perform the "Removing the LCD Panel" procedure described on page 3-53. 2. Release the microphone and camera cable from the cable guides, and then remove the cable from the LCD cover. Figure 1-84. Microphone and Camera Cable 3-56 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 127
Removing the Antennas 0 1. Perform the "Removing the LCD Panel" procedure described on page 3-53. 2. Release the antenna cables from the cable guides and detach the tin foil tapes securing the antenna cables. 3. Remove the antenna cables from the LCD cover. Figure 1-85. Antennas Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 128
LCD Module Reassembly Process 0 Replacing the Antennas 0 1. Place the antenna cables on the LCD cover, and then secure the cables with tin foil tapes. 2. Route the antenna cables to the cable guides. Figure 1-86. Antennas 3-58 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 129
Replacing the Microphone and Camera Cable 0 1. Place the microphone and camera cable on the LCD cover. 2. Route the microphone and camera cable to the cable guides. Figure 1-87. Microphone and Camera Cable Machine Maintenance 3-59 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 130
Replacing the LCD Hinges and Hinge Support Brackets 0 1. Place the left and right LCD hinges on the LCD cover, aligning the screw holes on the left and right LCD hinges with the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 131
LCD Hinges 4. Place the left and right LCD hinge support brackets on the LCD cover, and then secure the hinge support brackets with two screws. Figure 1-91. LCD Hinge Support Brackets Table 3-24. Screws Step LCD Hinge Support Brackets Assembly Screw M2 × L2.5 Quantity 2 Screw Type Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 132
Replacing the LCD Panel 0 1. Connect the LCD cable to the LCD board (1), and then secure LCD cable connection with the transparent tape (2). 2. Place the LCD panel on the LCD cover (3). Figure 1-92. LCD Panel 3. Secure the LCD panel with the four screws. Figure 1-93. LCD Panel Screws Table 3-25. - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 133
Removing the Microphone 0 1. Connect the microphone cable to the microphone. Figure 1-94. Microphone Cable 2. Place the microphone on the LCD cover. Figure 1-95. Microphone Machine Maintenance 3-63 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 134
Replacing the Camera Board 0 1. Connect the camera cable to the camera board. Figure 1-96. Camera Board Cable 2. Place the camera board on the LCD cover, and then press down to secure in place (1). 3. Secure the cable to the camera board with a black tape (2). Figure 1-97. Camera Board 3-64 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 135
Replacing the LCD Bezel 0 1. Place the bezel on top the LCD panel, and then press the bezel on all sides until it snaps into place. NOTE: NOTE: Make sure that the LCD, camera, microphone, and antenna cables are properly routed on the hinge sides and there is no gap between the bezel and the LCD - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 136
3. Secure the bezel with the two screw covers. Figure 1-100. LCD Bezel Screw Covers 3-66 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 137
Main Unit Reassembly Process 0 Replacing the LCD Module 0 1. Position the LCD module on the lower case. Figure 1-101. LCD Module 2. Secure LCD module with the two screws. Figure 1-102. LCD Module Screws Table 3-27. Screws Step LCD Module Assembly Screw M2.5 × L7 Quantity 2 Screw Type Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 138
3. Route the antenna cables through their top side latches. Figure 1-103. Antenna Cables - Top Side Latches 4. Secure the antenna cables underneath the black tapes. Figure 1-104. Antenna Cables' Tapes 3-68 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 139
5. Secure the antenna cables to their base side latches. Figure 1-105. Antenna Cables - Base Side Latches Machine Maintenance 3-69 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 140
Replacing the Speaker Module 0 1. Position the speaker module on the lower case. Figure 1-106. Speaker Module 2. Secure the speaker module with the two screws. Figure 1-107. Speaker Module Screws Table 3-28. Screws Step Speaker Module Assembly Screw M2 × L7 Quantity 2 Screw Type 3-70 Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 141
Replacing the CPU 0 1. Place the CPU in the socket. Figure 1-108. CPU 2. Use a flat-blade screwdriver to turn the socket screw clockwise to secure the CPU in place. 3. Make sure the gold arrow on the corner of the CPU is aligned with the beveled corner of the socket. The CPU will easily fit into the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 142
module and the CPU. 2. Apply a small amount of thermal grease onto the center area of the CPU. There is no need to spread the grease manually, the force used during the installation of the thermal module is sufficient. The following brands of thermal grease are approved for use: N302 I-Connosseur - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 143
4. Tighten the spring-loaded captive screws to secure the thermal module. Follow the screw sequence indicated on Figure 1-111. UMA Model Figure 1-111. Thermal Module Screws Table 3-29. Screws Step Thermal Module Assembly (UMA) - Thermal Module Assembly - (Discrete) Screw 5. Connect the fan - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 144
Replacing the RTC Battery 0 1. Position the RTC battery on the mainboard, and then press down to secure it to the mainboard. Make sure to secure the battery in place using double-sided adhesive tape. Figure 1-113. RTC Battery 2. Connect the battery cable to the mainboard. Figure 1-114. Battery - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 145
Replacing the Mainboard 0 1. Position the DC input cable in the groove on the lower case, and then route the cable to secure on the lower case. Figure 1-115. DC Input Cable 2. Connect the DC input cable to the mainboard (1). 3. Turn the mainboard over and slide the mainboard toward the left side of - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 146
4. Push the mainboard up to align the audio ports of the mainboard with the port holes on the lower case. Make sure the heatsink is positioned above the enclosure rib. Rib Figure 1-117. Mainboard 5. Secure the mainboard with the one screw. Figure 1-118. Mainboard Screw Table 3-30. Screw Step - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 147
6. Connect the speaker cable to the mainboard. Figure 1-119. Speaker Cable 7. Connect the LCD cable to the mainboard (1), and then secure the cable connection with the transparent tape (2). 8. Connect the microphone cable to the mainboard (3). Figure 1-120. LCD Cable, LCD Cable Tape and Microphone - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 148
Replacing the TPM Module 0 1. Connect the TPM module to the mainboard. 2. Press down lightly to seat the module. Figure 1-121. TPM Module 3-78 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 149
Replacing the USB Board 0 1. Slide the USB board toward the right side of the lower case, with the I/O ports of the USB board extruding from their port holes, and then lower the USB board in place. Press down to secure in place. Figure 1-122. USB Board 2. Position the USB board cables on the lower - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 150
1. Attach a double-sided adhesive tape on the back side of the fingerprint board. Position the fingerprint board on the upper cover and press down to secure the board in place. Figure 1-124. Fingerprint Board 2. Connect the fingerprint board cable, and then close the connector latch. 3-80 Machine - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 151
Replacing the Touchpad Board 0 1. Attach a double-sided adhesive tape on the back side of the touchpad board. Position the touchpad on the upper cover and press down to secure the board in place. Figure 1-125. Touchpad Board 2. Lower the touchpad bracket in place. Figure 1-126. Touchpad Bracket - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 152
the three screws. Figure 1-127. Touchpad Bracket Screws Table 3-31. Screws Step Touchpad Bracket Assembly Screw M2 × L3 Quantity 3 Screw Type 4. Connect the touchpad and fingerprint board cables (1), and then close the connector latches (2). Touchpad cable - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 153
Replacing the Power Button Launch Board 0 1. Position the power button launch board on the upper cover aligning the tabs in the cover (1), and then lower the board in place (2). Figure 1-129. Power Button Launch Board 2. Secure the power button launch board with two screws. Figure 1-130. Power - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 154
3. Place a black tape over the power button launch board, as shown. Figure 1-131. Power Button Launch Board Tape 4. Connect the power button launch board cable (1), and then close the connector latch (2). Press down on the cable to secure it in place. Figure 1-132. Power Button Launch Board Cable - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 155
Replacing the Palmrest Module/Upper Cover 0 1. Make sure the mainboard end of both the power button launch board and touchpad board cables are not caught underneath the upper cover. 2. Align the upper cover with the lower case, then press it down on all sides until it snaps into place. Figure 1-133 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 156
board and touchpad cables to their mainboard connectors (1), and then close the connector latches (2). Touchpad cable Fingerprint board cable Figure 1-135. Fingerprint Board and Touchpad Cables 5. Connect the power button launch board cable to the mainboard (1), and then close the connector - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 157
6. Secure the upper cover with the two screws. Figure 1-137. Upper Cover Screw - Top Side Table 3-33. Screws Step Upper Cover Assembly Screw M2.5 × L7 Quantity 2 Screw Type 7. Close the LCD panel and turn the computer over so that the base is facing up. 8. Secure the upper cover with the 22 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 158
9. Insert the rubber pads onto the hinge corner screws. Figure 1-139. Rubber Pads for the Top Corner Screws 3-88 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 159
Replacing the Keyboard 0 1. Install the keyboard standoffs before installing the new keyboard. Remember to peel off the paper from the keyboard standoffs. Figure 1-140. Keyboard Standoffs 2. Connect the keyboard cable to the mainboard (1), and then close the connector latch (2). 3. Slide the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 160
5. Secure the keyboard with the two screws. Figure 1-142. Keyboard Screws Table 3-35. Screws Step Keyboard Assembly Screw M2.5 × L7 Quantity 2 Screw Type 3-90 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 161
External Module Reassembly Process 0 Replacing the WLAN Module 0 1. Insert the WLAN module at a 30° angle into the Mini Card slot. Figure 1-143. WLAN Module 2. Secure the WLAN module with the one screw. Figure 1-144. WLAN Module Screw Table 3-36. Screw Step WLAN Module Assembly - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 162
3. Connect the main and auxiliary antenna cables to the WLAN module. + IMPORTANT: The main antenna cable (black) should be attached to connector near the module screw; the auxiliary antenna cable (white) should be attached to the connector near the lower case cable opening. Figure 1-145. WLAN - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 163
5. Secure the WLAN module cover with the one screw. Figure 1-147. WLAN Module Cover Screw Table 3-37. Screw Step WLAN Module Cover Assembly Screw M2 × L4 Quantity 1 Screw Type Machine Maintenance 3-93 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 164
Replacing the Memory Modules 0 1. Insert the memory module at a 30° angle into the DMI memory slot (1) and then press it down until it clicks into place (2). The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 165
Replacing the HDD Module 0 1. Insert the HDD into the HDD rubber holder. Figure 1-150. HDD Rubber Holder 2. Stretch the HDD rubber holder over the rest of the hard drive so that all the corners around the hard drive are covered (1), and then slip the rubber strap over the HDD (2). Figure 1-151. - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 166
3. Connect the HDD adapter cable to the HDD module. Figure 1-152. HDD Adapter Cable 4. Lay down the hard drive in the HDD bay, and then press down into place. Figure 1-153. HDD Module 3-96 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 167
5. Connect the HDD cable. Figure 1-154. HDD Cable Machine Maintenance 3-97 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 168
Replacing the Base Door 0 1. Insert the tabs on the base door into the slots on the lower case (1), and then press down the base door into place (2). Figure 1-155. Base Door 2. Secure the base door with the five screws. Figure 1-156. Base Door Screws Table 3-38. Screws Step Base Door Assembly - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 169
Replacing the ODD Module 0 1. Attach the ODD bezel to the optical drive. Figure 1-157. ODD Bezel 2. Attach the bracket to the ODD. Figure 1-158. ODD Bracket Machine Maintenance 3-99 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 170
3. Attach the plastic holder to the ODD. Figure 1-159. ODD Bracket 4. Secure the ODD plastic holder with the three screws. Figure 1-160. ODD Plastic Holder Screws Table 3-39. Screws Step ODD Plastic Holder Assembly Screw M2 × L2.5 Quantity 3 Screw Type 3-100 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 171
5. Slide the optical drive into the drive bay until the ODD bezel is flush against the lower case. Figure 1-161. ODD Module Machine Maintenance 3-101 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 172
Replacing the Dummy Card 0 1. Insert the dummy card into the slot until it clicks into place. Figure 1-162. Dummy Card 2. To replace the ExpressCard dummy card, repeat step 1. Figure 1-163. ExpressCard Dummy Card 3-102 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 173
Replacing the Battery Pack 0 1. Turn the computer over so that the base is facing up. 2. Position the battery pack into the bay (1) and then press it down until it snaps into place (2). 3. Slide the battery lock to the lock position (3). Figure 1-164. Battery Pack Machine Maintenance 3-103 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 174
3-104 Machine Maintenance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 175
CHAPTER 4 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 176
4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep Codes 4-21 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 177
Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 178
, one at a time, to correct the problem. Do not replace a non-defective FRU. Figure the computer directly into a known serviceable electrical outlet. 4. Disconnect the power software. 7. If the issue is still not resolved, refer to the Online Support Information on page 8-3. 4-4 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 179
If the POST or video does not appear, perform the following one at a time. 1. Make sure that internal display is selected. Switch between the internal and external display by pressing Fn+F5. NOTE: NOTE: This hotkey may not apply to all models. Refer to the computer's user manual for the applicable - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 180
version if updated. 5. Remove and reinstall the video driver. 6. Check the Device Manager to determine that: The device is properly installed. There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 4-6 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 181
issue is still not resolved, refer to the Online Support Information on page 8-3. 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the issue is still not resolved, refer to the Online Support Information on page 8-3. LCD Failure 0 If the LCD - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 182
Keyboard Failure 0 If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure 4-8 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 183
Touchpad Failure 0 If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Troubleshooting 4-9 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 184
Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start.. Control driver to the previous version. 4. Remove and reinstall the audio driver. 5. Make sure that all volume controls are set mid range: Click the volume icon on the task bar 4-10 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 185
and file settings from a known good date using System Restore. 10. If the issue is remains, repeat step 9, selecting an earlier time and date. 11. Reinstall the Operating System. 12. If the issue is still not resolved, refer to the Online Support Information on page 8-3. Troubleshooting 4-11 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 186
enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default). the issue is still not resolved, refer to the Online Support Information on page 8-3. 4-12 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 187
USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure Troubleshooting 4-13 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 188
WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. WLAN Failure 4-14 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 189
Bluetooth Failure 0 If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. Bluetooth Failure Troubleshooting 4-15 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 190
Card Reader Failure 0 If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11. Card Reader Failure 4-16 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 191
Thermal Unit Failure 0 If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12. Thermal Unit Failure Troubleshooting 4-17 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 192
Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-18 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 193
of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Apply power to the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, connect the removed - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 194
Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error ( was entered. Battery critically low. In this situation BIOS will issue four (4) short beeps, then shuts the system down. No message - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 195
11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1-2-2-3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 196
video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service Enable external and CPU caches 4-22 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 197
hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure. Troubleshooting 4-23 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 198
Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description 99h Check for SMART drive (optional) display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late 4-24 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 199
Table 4-3. BIOS Beep Codes E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 200
Error Codes. Progress Codes are designed to show the execution point while booting or executing services. Error Codes are designed to halt on component codes: The Component Code is assigned to an individual component (or driver) using the POSTCODE= option in the DSC file. If the value Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 201
) POSTCODE_CC_GRAPHICS_CONSOLE (0x50) POSTCODE_CC_SERIAL_CONSOLE (0x51) POSTCODE_CC_TEXT_CONSOLE (0x52) POSTCODE_CC_DISK_IO (0x53) POSTCODE_CC_PARTITION (0x54) POSTCODE_CC_SETUP (0x55) POSTCODE_CC_LEGACY_BIOS (0x56) POSTCODE_CC_BLOCK_IO_THUNK (0x57) POSTCODE_CC_CRYPTO (0x58) Troubleshooting 4-27 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 202
POSTCODE_CC_FINGERPRINT (0xd3) - Fingerprint Sensor POSTCODE_CC_CLOCK_CONTROLLER (0xd4) - Clock Controller POSTCODE_CC_MGMT_CONTROLLER (0xd5) - Embedded controller or management controller. 0xd6-0xd7 - Reserved for future expansion. 0xd8-0xdf Reserved for platform usage. 4-28 Troubleshooting - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 203
end of DXE IPL. POSTCODE_EC_IPL_PPI (0xee) - Couldn't find PPIs needed by DXE. POSTCODE_EC_DXE_ARCH (0xef) - Missing one or more architectural protocols at the end of DXE. Troubleshooting 4-29 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 204
(0x04) - The component returned from the DE/UEFI entry point. POSTCODE_PC_COMP_SUPPORTED (0x05) - The Supported() member function of the component's instance of the Driver Binding protocol was called. POSTCODE_PC_COMP_START (0x06) - The Start() member function of the component's instance - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 205
CHAPTER 5 Jumper and Connector Locations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 206
Mainboard Layout 5-3 Clearing Password Check and BIOS Recovery 5-7 Clearing the BIOS Passwords 5-7 Performing a BIOS Recovery 5-8 5-2 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 207
RB1 Click button cable connector No. Code 11 SIM1 Component 3G card connector 12 BTNCN1 Power button board cable connector 13 KB1 Keyboard cable connector 14 TPAD1 Touchpad board cable connector 15 FP1 Fingerprint cable connector 16 USBCN1 USB board cable connector Jumper and - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 208
cable connector 8 CRT1 Monitor port 9 RJ45 LAN cable connector 10 LCD1 LCD cable connector No. Code 17 USBCN2 Component USB DDR3 slot 1 14 WLAN1 5 G2201 Clear BIOS password 15 FAN1 hardware gap 6 HDD1 HDD connector 16 CPU1 Component Docking device connector Battery - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 209
battery connector 10 DCIN1 DC input cable connector No. Code 17 3GLAN1 Component 3G network module slot 18 EXPC1 Express card slot DDR3 slot 2 DDR3 slot 1 13 BAT1 14 RTC1 Component DC input cable connector Docking device connector Battery connector RTC battery cable connector - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 210
Table 5-3. Mainboard Bottom No. Code Component 5 G2201 Clear BIOS password hardware gap 6 HDD1 HDD connector 7 PCH1 Mobile Intel Express Chipset 8 BAY1 ODD connector 9 VGA1 NVIDIA® N13PGS chipset 10 BAT2 Second battery connector No. Code 15 WLAN1 16 FAN1 17 CPU1 18 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 211
and lower case cover. 3. If the Mini Card slot is occupied, remove the installed wireless module and locate the G2201 gap. 4. Use an BIOS passwords have been cleared. 10. Press F9 to load the system defaults. 11. Press F10 to save the changes you made and close the Setup Utility. 12. If a wireless - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 212
and execute the boot block to reboot the computer and recover the regular BIOS code. Creating the Crisis Disk 0 NOTE: NOTE: The BIOS crisis recovery disk should be prepared in a computer running the Windows XP, Vista, or 7 OS. 1. Prepare a removable USB flash drive. Note that all data in the - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 213
the process is complete the computer will automatically reboot. 4. Disconnect the USB flash drive from the computer. 5. Perform a BIOS flash procedure to update the BIOS firmware. Refer to the "BIOS Flash Utilities" section on page 2-12 for detailed instructions. Jumper and Connector Locations 5-9 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 214
5-10 Jumper and Connector Locations - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 215
CHAPTER 6 FRU List - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 216
TravelMate P643V/P643M/P643MG Exploded Diagrams . . . . . .6-4 Main Assembly 6-4 LCD Assembly 6-5 FRU List 6-7 6-2 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 217
(Field Replaceable Unit) listing in global configurations for the TravelMate P643V/P643M/P643MG. Refer to this chapter whenever ordering for changes will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 218
TravelMate P643V/P643M/P643MG Exploded Diagrams 0 Main Assembly 0 Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram No. 1 2 3 4 5 6 7 8 Description TP board/bracket Upper case Power button launch board Keyboard Battery pack Docking port rubber cover ODD plastic - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 219
Main Assembly Exploded Diagram No. Description 9 ODD bezel 10 ODD connector adapter 11 HDD rubber holder 12 HDD module 13 USB board 14 Base door 15 Thermal module 16 Mainboard 17 Lower case 18 TPM module 19 Fingerprint board LCD Assembly Part Number 42.V4B01.004 55.V7HN1 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 220
LCD Assembly Exploded Diagram No. Description 1 LCD panel 2 LCD bezel 3 Camera board 4 LCD cover 5 LCD right hinge support 6 LCD right hinge bracket 7 LCD-webcam coaxial cable 8 LCD left hinge support 9 LCD left hinge bracket Part Number 6M.V7HN1.002 60.V7HN1.004 56.18012.461 60 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 221
BT.00605.073 BT.00603.129 BT.00903.013 WLAN BROADCOM 43228+20702 54.03384.011 WLAN 3RD WIFI 2X2 AGN+ BT4.0 ATHEROS WLAN INTEL WIRELESS-N ABGN 6235 JACKSON 54.03383.001 KI.JKH01.002 FINGER PRINTER EGISTEC 8NF-603WB2-W33H 55.V7EN1.001 BAD40_HC USB BD 11809-1 D BAD40_HC ODD BD - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 222
Category CABLES Description ASSY T/P BUTTON JIT BAD WI FP TPM MODULE FOR BAD50_HC TCM MODULE FOR BAD50_HC BAD40 DC-IN CABLE BAD40 DC-IN CABLE YY BAD40 DC-IN CABLE 90W BAD40 DC-IN CABLE 90W YY BAD40 FP FFC BAD40 FP FFC HAM BAD40 TP FFC BAD40 TP FFC HAM BAD40-CR USB30 FFC CABLE JH BAD40-CR USB30 FFC - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 223
CORD 2.5A 250V AUSTRALIA BK CORD 2.5A 250V SOUTH AFRICA BK CORD 6A 250V SOUTH AFRICA BK CODE 7A 125V 2P JAPAN BK CORD 250V 10~16A 3P ISRAEL CORD USA/W CNS 2.5A 125V 8121POWER CORD TAIWANESE BLACK,1.8 POWER CORD BRAZIL,BLK,1.8M POWER CODE ACA / ACNZ ANNIE CODE 7.5A 250V - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 224
.002 42.V7HN1.001 60.V7HN1.001 23.V4801.001 60.V7HN1.002 42.V4B01.005 42.V4B01.004 42.V4801.006 42.V7EN1.002 6-10 FRU (Field Replaceable Unit) List - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 225
Category Description BAD40 LCD HINGE_L-SZS BAD40 LCD HINGE_L_LH BAD40 LCD HINGE_R_SZS BAD40 LCD HINGE_R_LH HINGE SUPPORT L_BAD40 HINGE SUPPORT R_BAD40 60_LCD_BEZEL_BAD40HC Part No. 34.4NP01.011 34.4NP01.001 34.4NP02.011 34.4NP02.001 33.V4801.003 33.V4801.004 60.V7HN1.004 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 226
KB.I140A.330 KB 9Z.N6HPW.10G GERMAN 89KEY BW4P KB.I140A.333 KB 9Z.N6HPW.11D US-INT KB.I140A.350 KB 9Z.N6HPW.10S SPANISH 89KEY BW4P KB.I140A.344 KB 9Z.N6HPW.12A FRENCH/ARABIC 89KEY BW4P KB.I140A.331 KB 9Z.N6HPW.10F FRENCH BW4P KB.I140A - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 227
.346 KB.I140A.347 KB.I140A.348 KB.I140A.329 KB.I140A.352 KB.I140A.349 KB.I140A.353 LCD NLED 14"WXGA ANT*2 W/CAM LCD 14"HD LG LP140WH2-TLF1 LCD 14" WXGA AUO B140XW03 V1 6M.V7HN1.002 LK.14005.014 KL.14008.001 BAD40_HC UMA VPRO MB 11245-1. D BAD40_HC UMA - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 228
.002 86.RC901.001 86.9AL53.4R0 86.9A562.2R5 86.FR901.001 86.00D91.723 86.00E72.637 86.00K60.630 86.9A352.2R5 6-14 FRU (Field Replaceable Unit) List - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 229
CHAPTER 7 Test Compatible Components - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 230
Microsoft Windows 7 Environment Test 7-4 7-2 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 231
Compatible Components This computer's compatibility is tested and verified by Acer's internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 232
Microsoft Windows 7 Environment Test 0 Vendor Type Description Part No. Adapter 10001023 LITE-ON 65W_HF Adapter LITE-ON 65W_HF 19V 1.7x5.5x11 Yellow PA-1650-69AH, low profile - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 233
Vendor 10001067 INTEL Type Ci52540M 10001067 INTEL Ci53210M 10001067 INTEL Ci53320M 10001067 INTEL Ci53360M 10001067 INTEL Ci72640M 10001067 INTEL Ci73520M 10001067 INTEL HDD 60003544 LITE-ON OPT Ci73612Q M FM0128S 3 10001079 SYNNEX 60003544 LITE-ON OPT FM0128S 3 FM0256S 3 10001079 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 234
Vendor 60001994 WD Type N320GB5 .4KS_4K 60001994 WD N320GB7 .2KS 60002036 SEAGATE N500GB5 .4KS 60002005 HGST SG N500GB5 .4KS 60001922 TOSHIBA N500GB5 DIGI .4KS_4K 60002005 HGST SG N500GB5 .4KS_4K 60001994 WD N500GB5 .4KS_4K 60001994 WD N500GB5 .4KS_4K 60001994 WD N500GB7 .2KS - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 235
.01A01 HDD WD 2.5" 5400rpm 750GB WD7500BPVT-22A1YT0, ML500M,500G/P SATA 8MB LF+HF F/W:01.01A01 LED LCD LPL 14' WXGA None Glare LP140WH2-TLF1 LF 200nit 16ms 400:1 (Power saving) LED LCD AUO 14'' WXGA None Glare B140XW03 V1 LF 200nit 8ms 400:1 (power saving) Memory NONE SO-DIMM DDRIII 2GB dummy - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 236
9.5mm Tray 8X UJ8B2ABAA-B LF W/O bezel SATA ODD HLDS Super-Multi DRIVE 9.5mm KU.0080D.056 Tray DL 8X GU40N LF W/O bezel QP01 SATA (HF + Windows 7) ODD HLDS Super-Multi DRIVE 9.5mm KU.0080D.063 Tray 8X GU60N LF+HF W/O bezel SATA N13PGL UMA VGA Chip nVidia N13P-GL-A1 40nm - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 237
60004864 DARFON BW4P_A1 Keyboard ACER BW4P_A10B BW4P 0B Internal 14 Standard Black NONE Y2010 Acer Legend Painting LAN 60001948 BROADCOM PLM00012 Suyin HD Suyin HD SY_OV9726_AU PLM00012 Suyin HD Suyin HD SY_HN162_RT Card Reader Part No. KI.23300.014 VR.1GB0G.006 VR.2GB0G.002 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 238
B w/o ROM LTT ES603-WB w/o ROM FP.22000.012 Software 10000981 MISC McAfee Antivirus application McAfee SR.23900.001 TPM PLM00030 Saver Weight Saver for BAD40_HR, BAD50_HR, A400HR WS.23400.007 Wireless LAN 10001018 HON HAI 3rd WiFi Foxconn 3rd WiFi 2x2 AGN 10 Test Compatible Components - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 239
Vendor 10000981 MISC 10000981 MISC 10000981 MISC 10000981 MISC 10000981 MISC Type W7PR64 X W7PR64 XEM W7PR64 XIN W7PR64 XRU W7PR64 XSC Description Microsoft OS Win7 Pro W7PR64X Microsoft OS Win7 Pro W7PR64XEM Microsoft OS Win7 Pro W7PR64XIN Microsoft OS Win7 Pro W7PR64XRU Microsoft OS Win7 Pro - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 240
7-12 Test Compatible Components - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 241
CHAPTER 8 Online Support Information - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 242
8-2 - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 243
resources. In the Technical Information section users can download information on all of Acer's Notebook, Desktop and Server models including: Service guides for all models Bios updates Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For these purposes, we have - Acer TravelMate P643-MG | Acer TravelMate P643-M and P643-V Notebook Service Gui - Page 244
8-4 Online Support Information