Adaptec AVC-1200 User Guide - Page 40

Adaptec AVC-1200 User's Guide Getting Help Registering Your AVC-1200 To ensure your eligibility for support and upgrades, and to qualify for future promotions, please register your AVC-1200 on the Adaptec website at register.adaptec.com. Troubleshooting Your AVC-1200 If you encounter difficulties installing or using your AVC-1200, follow these suggestions: ■ Ensure that your analog video device is connected, powered on, and set up to provide a video signal to the AVC-1200. ■ Double-check all cable connections. ■ Try connecting to a different USB port on your system. ■ If your AVC-1200 is connected to a USB hub, try connecting it directly to a system USB port. (Adaptec highly recommends that you connect directly to your computer, and not through a USB hub.) ■ Ensure that the AVC-1200 is connected properly and that the drivers have installed correctly. (See Installing the Drivers on page 6 for detailed instructions.) Need Help Capturing Your Video? Note: Due to Windows' FAT file system, the largest file you can capture is 4 GB. If possible, use a NTFS formatted hard disk drive. ■ MyDVD may not be able to recognize video from a damaged or degraded video tape. 32