Alcatel OT-710A User Guide - Page 46

I am unable to use the features described in the manual • Check with your operator to make sure that your subscription includes this service • Make sure this feature does not require an Alcatel accessory When I select a number from my directory, the number is not dialled • Make sure that you have correctly recorded the number in your file • Make sure that you have selected the country prefix when calling a foreign country I am unable to add a contact in my directory • Make sure that your SIM card directory is not full; delete some contacts or save the contacts in the phone directory (i.e. your professional or personal directories) My callers are unable to leave messages on my voicemail • Contact your network operator to check service availability I cannot access my voicemail • Make sure your operator's voicemail number is correctly entered in "My numbers" • Try later if the network is busy I am unable to send and receive MMS • Check your phone memory available as it might be full • Contact your network operator to check service availability and check MMS parameters (see page 32) • Verify the server centre number or your MMS profile with your operator • The server centre may be swamped; try again later The flickering icon is displayed on my standby screen • You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory "No service" is displayed • You are outside of the network coverage area I have already entered 3 incorrect PIN codes • Contact your network operator to obtain the PUK code (Personal Unblocking Key) I am unable to connect my telephone to my computer • Install first of all Alcatel's PC suite 89 • Use "Install the connection" and perform the installation • Check that your computer meets the requirements for Alcatel's PC Suite installation I am unable to download new files • Check for free space • Delete some files • Select the MicroSD Card to store the files you downloaded • Check your subscription status with your operator The phone can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your mobile phone is visible to other users (see page 69) My mobile phone is frozen, can't power on • Make sure your battery is not completely used up or damaged • Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work • Hold down Volume key (up) and press Power on/off key for a while to reset the phone ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. How to make your battery last longer • Make sure you followed the complete charge time (minimum 3 hours) • After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication • Switch on the backlight upon request. • Extend email auto-check interval as long as possible. • Update news, weather information. upon demand manually or set its auto- check interval longer. • Exit Java background-running applications if they are not being used for a long time. • Deactivate Bluethooth when not in use. 90