Alpine i407-WRA-JL Installation Manual - Page 21

Troubleshooting Guide

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Jeep Wrangler i407-WRA-JL 20210330v1 ˜ 21/22 Troubleshooting Guide Symptom 1 iPhone not working with HDMI. Possible Cause Not using Apple HDMI to Lightning adapter. Didn't plug USB power into a 2A source. Using incorrect HDMI adapter. Remedy Purchase the HDMI to Lightning adapter directly from Apple. Not all 3rd party adapters work the same. Do not plug into the USB from the Alpine head unit. A third party USB adapter will need to be used that is 2A. If the phone has the feature to use an HDMI adapter it must be the one purchased from the manufacturer of the phone, not a third party adapter. 2 Android phone is not working with HDMI. Miracast adapter isn't plugged into a 2A source. Do not plug into the USB from the Alpine head unit. A third party USB adapter will need to be used that is 2A. Miracast adapter has resolution settings that are too high. Plug the adapter into another monitor (for example a television in the home) and reduce the resolution settings. Incorrect serial number is being 3 iDatalink website says serial number is invalid. used. Serial number may not be in iDatalink database. In the i407-WRA settings confirm the serial number. HOME/SETTINGS/GENERAL/ ABOUT/VERSION INFORMATION. Call ADS at 1-866-427-2999 and verify. 4 No output from RCA's Maestro module is flashed for amplified system. Re-flash module for non-amplified system. Navigation voices and/or 5 Bluetooth audio can't be heard. The vehicle has an OEM amplifier and the warning on page 14 was not followed. Swap the front and rear speaker connectors as shown on page 14. Maestro module was not flashed. Flash the maestro module as shown on page 5. Steering wheel controls aren't Every harness needs to be plugged into it's 6 working. Vehicle data isn't proper place. Follow pages 14 and 15 and displaying. Connection was not made properly. ensure every connection is going exactly where it needs to be. Make sure the CAN IF connector did not get plugged into the VIDEO IN/OUT port accidentally. One of the power wires does not have proper voltage Test the power wires with a digital multimeter and trace from there. 7 Headunit will not turn on. 8 Cannot enter SETTINGS MENU. 4 pin Maestro data cable is disconnected or damaged. OBD2 cable is not plugged in. Main harness is not connected. Vehicle is in motion or parking brake is not engaged. Check for proper connection or disconnected pins. Connect OBD2 connector to the OBD2 port. Check for proper connection or disconnected pins. With vehicle in (P)PARK engage the parking brake. Release the parking brake and engage the parking brake a second time, as shown in the Setup Guide on page 20.

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Jeep Wrangler
i407-WRA-JL
20210330v1
±
21/22
Troubleshooting Guide
Symptom
Possible Cause
Remedy
1
iPhone not working with
HDMI.
Not using Apple HDMI to Lightning
adapter.
Purchase the HDMI to Lightning adapter
directly from Apple. Not all 3rd party
adapters work the same.
Didn’t plug USB power into a 2A
source.
Do not plug into the USB from the Alpine
head unit. A third party USB adapter will
need to be used that is 2A.
2
Android phone is not working
with HDMI.
Using incorrect HDMI adapter.
If the phone has the feature to use an HDMI
adapter it must be the one purchased from
the manufacturer of the phone, not a third
party adapter.
Miracast adapter isn’t plugged into
a 2A source.
Do not plug into the USB from the Alpine
head unit. A third party USB adapter will
need to be used that is 2A.
Miracast adapter has resolution
settings that are too high.
Plug the adapter into another monitor (for
example a television in the home) and reduce
the resolution settings.
3
iDatalink website says serial
number is invalid.
Incorrect serial number is being
used.
In the i407-WRA settings confirm the serial
number. HOME/SETTINGS/GENERAL/
ABOUT/VERSION INFORMATION.
Serial number may not be in
iDatalink database.
Call ADS at 1-866-427-2999 and verify.
4
No output from RCA’s
Maestro module is flashed for
amplified system.
Re-flash module for non-amplified system.
5
Navigation voices and/or
Bluetooth audio can’t be
heard.
The vehicle has an OEM amplifier
and the warning on page 14 was
not followed.
Swap the front and rear speaker connectors
as shown on page 14.
6
Steering wheel controls aren’t
working. Vehicle data isn’t
displaying.
Maestro module was not flashed.
Flash the maestro module as shown on page
5.
Connection was not made properly.
Every harness needs to be plugged into it’s
proper place. Follow pages 14 and 15 and
ensure every connection is going exactly
where it needs to be. Make sure the CAN
IF connector did not get plugged into the
VIDEO IN/OUT port accidentally.
7
Headunit will not turn on.
One of the power wires does not
have proper voltage
Test the power wires with a digital multimeter
and trace from there.
4 pin Maestro data cable is
disconnected or damaged.
Check for proper connection or
disconnected pins.
OBD2 cable is not plugged in.
Connect OBD2 connector to the OBD2 port.
Main harness is not connected.
Check for proper connection or
disconnected pins.
8
Cannot enter SETTINGS
MENU.
Vehicle is in motion or parking
brake is not engaged.
With vehicle in (P)PARK engage the parking
brake. Release the parking brake and
engage the parking brake a second time, as
shown in the Setup Guide on page 20.