Amana NTW4501XQ Use and Care - Page 12

TROUBLESHOOTING First try the solutions suggested here or visit our website to possibly avoid the cost of a service call... http://www.amana.com/help If you experience Possible Causes Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Empty pockets and use garment bags for small items. Use a cycle with a low spin speed. The washer may be tightly packed or unbalanced. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Too much detergent causing suds to slow or stop draining and spinning. Solution Small items may have been caught in pump or between basket and tub, which can slow draining. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select DRAIN & SPIN. Load may need to be rearranged to allow even distribution of the load in the basket. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the DRAIN & SPIN cycle to remove excess water. See "Using Your Washer" for loading recommendations. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. Dry spots on load after cycle Incorrect or wrong wash or rinse temperatures Load not rinsed Sand, pet hair, lint, etc. on load after washing Load is tangling High speed spins extract more moisture than traditional top-load washers. The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Energy saving controlled wash temperatures. Remove any kinks in hoses. This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Using too much detergent. Remove any kinks in the inlet hose. The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level. Washer not loaded as recommended. The washer is less efficient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Using too low a Load Size selection. Choose a Load Size that matches the load being washed. Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Add an Extra Rinse to the selected cycle. Washer not loaded as recommended. See "Using Your Washer" section. Select a cycle with a slower wash action and spin speed; items will be wetter than those using a higher speed spin. See the "Cycle Guide" to match your load with the best cycle. Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. 12