Apple M8347LL/A User Guide - Page 189

Troubleshooting Symptom/Cure Tables: System Problems After Startup - 57 This table should help you troubleshoot and fix a modem that is recognized and able to dial out, but is having trouble connecting. The table is divided into different sections, each with its own symptom and cure(s). Find your symptom and then follow the instructions under the "Possible Fix" column to resolve the problem. Note: It is a good idea to check the Activity Log (accessible via the Remote Access menu) to see if there is an explanation for the failed connection attempt. Possible Cause Possible Fix The phone number is wrong. You don't have access to the server. Pauses in dialing are required. Verify the phone number of the server you're trying to call. Dial the number using a regular telephone and listen for the "whistle" of a modem. Make sure you're calling the type of server for which you've set up Remote Access. If you don't have access to the server, you may get an Authentication Failed message. Make sure you are a registered user on the server or that the server is set up for guest access. If trying to connect as a registered user, verify that you've entered your name and password correctly. Some servers require passwords that are case-sensitive, meaning capitalization matters. You may need to create pauses while the number is being dialed. Insert a comma between parts of the number where a pause might be needed. Inserting a comma lengthens the pause. For example, the following entries cause Remote Access to dial "9" to get an outside line and then pause before dialing the rest of the number: 9, 555-1234