Apple M8599LL User Guide - Page 23

If the computer won't turn on or start up: Make sure the power adapter is plugged into the computer and into a functioning power outlet. m Your battery may need to be recharged. You should see an amber light around the power adapter connector when it is plugged in and the battery is charging. If that does not work, reset the computer's memory. m Start up the computer and immediately hold down the Command (x), Option, P, and R keys until you hear the startup sound a second time. If that does not work or if you hear a strange sound during startup: m If you recently installed additional memory, make sure that it is correctly installed. Try removing the memory; if the computer starts up normally, the memory is not compatible with your computer. m If that doesn't work, gently press the reset ( ) button by inserting the end of a paper clip into the small hole above the Power button, wait a few seconds, and then press the Power button. You need to reset the date and time (using the Date & Time control panel) after you reset your iBook. m See the service and support information that came with your iBook for information on contacting Apple for service. Other problems: If you have a problem with your Internet connection: m Make sure the telephone line is connected to the modem port (W) and the line is functioning properly. m Choose Mac Help from the Help menu. There you can find out how to locate your Internet settings and the contact information for your Internet service provider. If you have a problem connecting other devices: m Make sure that the device is properly connected. Try unplugging and plugging in the device again. m Check to see if the device has software that needs to be installed. m If that doesn't work, contact the device manufacturer. m If you have an older device you want to connect, see Mac Help for information on connecting older devices to your computer. If you have a problem with an application: m For problems with software, contact the individual software manufacturer. m For information on the software that came with your iBook, including how to contact the manufacturer, see www.apple.com/support/bundledsw If you have a problem using your computer: m Look at the information in Mac Help for instructions and troubleshooting information. If you suspect there may be a problem with your computer hardware: m You can use the Apple Hardware Test CD to help you determine if there is a problem with one of your computer's components, such as the memory or processor. 23