Apple MC694LL/A User Guide - Page 53

If iPod nano isn't playing music, If you connect iPod nano to your computer and nothing happens

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mm If iPod nano doesn't disappear from the device list in iTunes, drag the iPod nano icon from the desktop to the Trash if you're using a Mac. If you're using a Windows PC, eject the device in My Computer or click the Safely Remove Hardware icon in the system tray and select iPod nano. If you still see the "Connected" or "Sync in Progress" message, restart your computer and eject iPod nano again. If iPod nano isn't playing music mm Make sure the earphone or headphone connector is pushed in all the way. To see an illustration, go to support.apple.com/kb/ts3700. mm Make sure the volume is adjusted properly. A maximum volume limit might be set. You can change or remove it in Settings. See "Setting the maximum volume limit" on page 24. mm Make sure you're using iTunes 10.0 or later (available at www.itunes.com/downloads). Songs purchased from the iTunes Store using earlier versions of iTunes won't play on iPod nano until you upgrade iTunes. mm If you're using the Apple Universal Dock, make sure iPod nano is seated firmly in the dock and make sure all cables are connected properly. If you connect iPod nano to your computer and nothing happens mm Make sure you have installed the latest iTunes software from www.itunes.com/downloads. mm Try connecting to a different USB port on your computer. Note: A USB 2.0 port is recommended to connect iPod nano. USB 1.1 is significantly slower than USB 2.0. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card. mm iPod nano might need to be reset (see page 52). mm If you're connecting iPod nano to a portable computer using the Apple Dock Connector to USB Cable, connect the computer to a power outlet before connecting iPod nano. mm Make sure you have the required computer and software. See "If you want to check the system requirements" on page 55. mm Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable. Make sure the connectors on the cables are oriented correctly. They can be inserted only one way. mm Try restarting your computer. mm If none of the previous suggestions solves your problems, you might need to restore iPod nano software. See "Updating and restoring iPod software" on page 56. If music stops when the iPod nano screen turns off mm Make sure the earphone port is free of debris. mm Make sure the earphone or headphone connector is pushed in all the way. To see an illustration, go to support.apple.com/kb/ts3700. If iPod nano displays a "Connect to Power" message mm This message may appear if iPod nano is exceptionally low on power and the battery needs to be charged before iPod nano can communicate with your computer. To charge the battery, connect iPod nano to a USB 2.0 port on your computer. Leave iPod nano connected to your computer until the message disappears and iPod nano appears in iTunes or the Finder. Depending on how depleted the battery is, you may need to charge iPod nano for up to 30 minutes before it will start up. To charge iPod nano more quickly, use the optional Apple USB Power Adapter. Chapter 11 Tips and Troubleshooting 53

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If iPod nano doesn’t disappear from the device list in iTunes, drag the iPod nano icon from the
m
desktop to the Trash if you’re using a Mac. If you’re using a Windows PC, eject the device in
My Computer or click the Safely Remove Hardware icon in the system tray and select iPod nano.
If you still see the “Connected” or “Sync in Progress” message, restart your computer and eject
iPod nano again.
If iPod nano isn’t playing music
Make sure the earphone or headphone connector is pushed in all the way. To see an illustration,
m
go to support.apple.com/kb/ts3700.
Make sure the volume is adjusted properly. A maximum volume limit might be set. You can
m
change or remove it in Settings. See “Setting the maximum volume limit” on page 24.
Make sure you’re using iTunes 10.0 or later (available at
m
www.itunes.com/downloads). Songs
purchased from the iTunes Store using earlier versions of iTunes won’t play on iPod nano until
you upgrade iTunes.
If you’re using the Apple Universal Dock, make sure iPod nano is seated firmly in the dock and
m
make sure all cables are connected properly.
If you connect iPod nano to your computer and nothing happens
Make sure you have installed the latest iTunes software from
m
www.itunes.com/downloads.
Try connecting to a different USB port on your computer.
m
Note:
A USB 2.0 port is recommended to connect iPod nano. USB 1.1 is significantly slower than
USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in some cases you can
purchase and install a USB 2.0 card.
iPod nano might need to be reset (see page
m
52).
If you’re connecting iPod nano to a portable computer using the Apple Dock Connector to
m
USB Cable, connect the computer to a power outlet before connecting iPod nano.
Make sure you have the required computer and software. See “
m
If you want to check the system
requirements” on page 55.
Check the cable connections. Disconnect the cable at both ends and make sure no foreign
m
objects are in the USB ports. Then reconnect the cable. Make sure the connectors on the cables
are oriented correctly. They can be inserted only one way.
Try restarting your computer.
m
If none of the previous suggestions solves your problems, you might need to restore iPod nano
m
software. See “Updating and restoring iPod software” on page 56.
If music stops when the iPod nano screen turns off
Make sure the earphone port is free of debris.
m
Make sure the earphone or headphone connector is pushed in all the way. To see an illustration,
m
go to support.apple.com/kb/ts3700.
If iPod nano displays a “Connect to Power” message
This message may appear if iPod nano is exceptionally low on power and the battery needs to be
m
charged before iPod nano can communicate with your computer. To charge the battery, connect
iPod nano to a USB 2.0 port on your computer.
Leave iPod nano connected to your computer until the message disappears and iPod nano
appears in iTunes or the Finder. Depending on how depleted the battery is, you may need to
charge iPod nano for up to 30 minutes before it will start up.
To charge iPod nano more quickly, use the optional Apple USB Power Adapter.
53
Chapter 11
Tips and Troubleshooting