Asus MEW Troubleshooting Guide - Page 7

2. If your system can enter the BIOS Boot Block only, you need to update your BIOS using the ASUS CrashFree BIOS utility. Refer to the motherboard user guide and follow instructions in the ASUS Crash Free BIOS utility section. 3. Your problem may be caused by a component malfunction. Refer to Solution two to detect the defective component and try the following: Processor a. Visit ASUS website (support.asus.com.tw) to check if your processor is supported by the BIOS version on this motherboard. See picture 12 to locate the current BIOS version. Picture 12. BIOS version b. If your processor is supported by this motherboard, but needs an updated BIOS, you can use the ASUS EZ Flash utility to update your BIOS. Refer to the motherboard user guide and follow instructions in the ASUS EZ Flash utility section. • If your processor is not supported by this motherboard, contact your retailer if you can exchange it with a supported one. • If you cannot update the BIOS, contact your retailer for help. Memory Refer to your motherboard user guide or visit the ASUS website for the latest Memory Qualified Vendors List (QVL). • If your memory modules are not listed in the QVL, contact your retailer to change it with a supported one. • If your memory modules are supported by this motherboard, but the problem still exists, contact your retailer for help. • If your memory modules proved to be functional after doing the tests in Solution two, but the problem still exists, it may be caused by the motherboard. Contact your retailer for help. • If you want to install more than one memory module, we recommend you to use modules with the same CAS latency and from the same vendor. Motherboard troubleshooting