Asus ROG Swift PG38UQ User Guide - Page 33

3.3 Troubleshooting (FAQ) Problem Possible Solution Power LED is not ON The power LED lights amber and there is no screen image Screen image is too light or dark Screen image bounces or a wave pattern is present in the image Screen image has color defects (white does not look white) No sound or sound is low The BIOS screen cannot be displayed Set 3840x2160@144Hz 12bits, monitor enters power saving mode. • Press the button to check if the monitor is in the ON mode. • Check if the power cord is properly connected to the monitor and the power outlet. • Check Power Indicator function in main menu OSD. Select "ON" to turn on power LED. • Check if the monitor and the computer are in the ON mode. • Make sure the signal cable is properly connected the monitor and the computer. • Inspect the signal cable and make sure none of the pins are bent. • Connect the computer with another available monitor to check if the computer is properly working. • Adjust the Contrast and Brightness settings via OSD. • Make sure the signal cable is properly connected to the monitor and the computer. • Move electrical devices that may cause electrical interference. • Inspect the signal cable and make sure that none of the pins are bent. • Perform Reset via OSD. • Adjust the R/G/B color settings or select the Color Temperature via OSD. • Adjust the volume settings of both your monitor and computer. • Make sure the computer sound card driver is properly installed and activated. • Check the audio source. • Please enable CSM function and Gaming Mode. • * Set Power Setting to Standard Mode. • Disable DSC Support, it can only support up to 3840x2160@144Hz 10bit. To support 3840x2160@144Hz 12bits, please enable DSC Support function ASUS LCD Monitor PG Series 3-13