Asus T12Ug User Manual - Page 57

Common Problems and Solutions, Hardware Problem - Built-in Camera

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Common Problems and Solutions A Appendix Hardware Problem - Optical Disc The optical disc drive is not able to read or write discs. 1. Update the BIOS to the latest version and try again. 2. If updating the BIOS does not help, try better quality discs and try again. 3. If the problem still exist, contact your local service center and ask an engineer for assistance. Unknown Reason - System Unstable Cannot wake up from the hibernation. 1. Remove upgraded parts (RAM, HDD, WLAN, BT) if they were installed after purchase. 2. If not the case, try MS System Restore to an earlier date. 3. If problem still persists, try restoring your system using the recovery partition or DVD. (NOTE: You must backup all your data to another location before recovering.) 4. If the problem still exist, contact your local service center and ask an engineer for assistance. Hardware Problem - Keyboard / Hotkey The Hotkey (FN) is disabled. A. Reinstall the "ATK0100" driver from the driver CD or download it from the Internet. Hardware Problem - Built-in Camera The built-in camera does not work correctly. 1. Check "Device Manager" to see if there are any problems. 2. Try reinstalling the webcam driver to solve the problem. 3. If the problem is not solved, update the BIOS to the latest version and try again. 4. If the problem still exist, contact your local service center and ask an engineer for assistance. Hardware Problem - Battery Battery maintenance. 1. Do NOT remove the battery pack while using the Notebook PC with the AC adaptor to prevent damage caused by the accidental power loss. The battery pack has protection circuitry to prevent over-charging so it will not damage the battery pack if it is left in the Notebook PC. 2. Store the battery pack in a dry location with temperatures between 10℃ and 30℃ if you will not be using it for a long time. It is strongly recommended that you charge the battery pack every three months. Service - Specification, function, price How to check whether a Notebook PC is equipped with a wireless card? A. Enter Control Panel -> Device Manager. You will see whether the Notebook PC has a WLAN card under the "Network Adapter" item.

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Appendix
A
Common Problems and Solutions
Hardware Problem - Optical Disc
The optical disc drive is not able to read or write discs.
1. Update the BIOS to the latest version and try again.
2. If updating the BIOS does not help, try better quality discs and try again.
3. If the problem still exist, contact your local service center and ask an engineer for assistance.
Unknown Reason - System Unstable
Cannot wake up from the hibernation.
1. Remove upgraded parts (RAM, HDD, WLAN, BT) if they were installed after purchase.
2. If not the case, try MS System Restore to an earlier date.
3. If problem still persists, try restoring your system using the recovery partition or DVD.
(NOTE: You must backup all your data to another location before recovering.)
4. If the problem still exist, contact your local service center and ask an engineer for assistance.
Hardware Problem - Keyboard / Hotkey
The Hotkey (FN) is disabled.
A. Reinstall the “ATK0100” driver from the driver CD or download it from the Internet.
Hardware Problem - Built-in Camera
The built-in camera does not work correctly.
1. Check “Device Manager” to see if there are any problems.
2. Try reinstalling the webcam driver to solve the problem.
3. If the problem is not solved, update the BIOS to the latest version and try again.
4. If the problem still exist, contact your local service center and ask an engineer for assistance.
Hardware Problem - Battery
Battery maintenance.
1. Do NOT remove the battery pack while using the Notebook PC with the AC adaptor to prevent
damage caused by the accidental power loss. The battery pack has protection circuitry to prevent
over-charging so it will not damage the battery pack if it is left in the Notebook PC.
2. Store the battery pack in a dry location with temperatures between 10℃ and 30℃ if you will
not be using it for a long time. It is strongly recommended that you charge the battery pack
every three months.
Service - Specification, function, price
How to check whether a Notebook PC is equipped with a wireless card?
A. Enter
Control Panel
->
Device Manager
. You will see whether the Notebook PC has a WLAN
card under the “Network Adapter” item.