Asus VivoPC VM62 Warranty Card English/Thai/Turkish - Page 4

English provides a better protection for the Product during transportation. The original packing may not be returned and You will receive your repaired Product back in replacement packing. • Please check the manual and the ASUS suppor t webs i te for troubleshooting solutions, before contacting the customer service. • If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the Product can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.) When contacting ASUS Customer Service • Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product's serial number, the model name and proof of purchase. • Technical support hotline phone number can be found at http://www.asus.com/support. • You will be requested by ASUS to perform some of the Product's troubleshooting tasks or actions, which may include the following: • Restoring the Product's operating system, factory-installed drivers, and applications to the factory default settings. • Installing updates, patches or service packs. • Running diagnostic tools and programs on the Product. • Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when available). • Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems. • If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center (this process is called "RMA"). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes. • Describe the problem clearly and completely on the RMA request form. • Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period. • Ensure that You have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. ASUS may delete any data, software, or programs installed on the Product without restoring them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data. • Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements: • Use a rigid box with flaps intact • Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable • Wrap all items separately • Use adequate cushioning material • Use strong tape designed for shipping • Do not use string or paper over-wrap • Use a single address label that has clear, complete delivery and return information