Asus VivoStick PC TS10 VivoStick TS10 s Warranty Card.English - Page 4

Software Support, Customer responsibility - review

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2. Software Support Any software delivered with the Product is provided "as-is". ASUS does not guarantee uninterrupted or error-free operation of any software provided with the Product. This warranty covers the hardware of the Product. ASUS will provide technical support for the Product's preinstalled software only when it concerns the proper functioning of the hardware. For other problems with the software, we advise You to review the user manuals, the ASUS support web site and/or other online resources. Third party software may require support from the respective vendors. 3. Customer responsibility When using the Product • Read the user manual first and use the Product only according to the user manual. • Do not leave the Product connected to the power supply once it is fully charged and not turned on. Some electrical items are not designed to be left connected to the power supply for extended periods of time. • Periodically back up your data stored on the Product. • Keep the original packaging. In case the Product needs to be returned for repair, original packaging provides a better protection for the Product during transportation. The original packing may not be returned and You will receive your repaired Product back in replacement packing. • Please check the manual and the ASUS suppor t webs i te for troubleshooting solutions, before contacting the customer service. • If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the Product can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.) When contacting ASUS Customer Service • Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product's serial number, the model name and proof of purchase. • Technical support hotline phone number can be found at http://www.asus. com/support. • You will be requested by ASUS to perform some of the Product's troubleshooting tasks or actions, which may include the following: • Restoring the Product's operating system, factory-installed drivers, and applications to the factory default settings. • Installing updates, patches or service packs. • Running diagnostic tools and programs on the Product. • Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when available). • Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems. • If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center (this process is called "RMA"). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes. • Describe the problem clearly and completely on the RMA request form.

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2. Software Support
Any software delivered with the Product is provided “as-is”. ASUS does not
guarantee uninterrupted or error-free operation of any software provided with the
Product. This warranty covers the hardware of the Product. ASUS will provide
technical support for the Product’s preinstalled software only when it concerns
the proper functioning of the hardware. For other problems with the software, we
advise You to review the user manuals, the ASUS support web site and/or other
online resources. Third party software may require support from the respective
vendors.
3. Customer responsibility
When using the Product
• Read the user manual first and use the Product only according to the user
manual.
• Do not leave the Product connected to the power supply once it is fully
charged and not turned on. Some electrical items are not designed to be left
connected to the power supply for extended periods of time.
• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for
repair, original packaging provides a better protection for the Product during
transportation. The original packing may not be returned and You will receive
your repaired Product back in replacement packing.
• Please check the manual and the ASUS suppor t webs i te for troubleshooting
solutions, before contacting the customer service.
• If the Product is designed with the TPM (Trusted Platform Module) function,
keep the embedded security chip pre-boot password in a safe place
(Note:
Due to the design of TPM, it is not possible for ASUS to reset the
embedded security chip pre-boot password. If the password is lost,
the Product can only be repaired by replacing the entire motherboard,
which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product
in front of You and that it is turned on, if feasible. Please also be ready to
provide the Product’s serial number, the model name and proof of purchase.
• Technical support hotline phone number can be found at
com/support.
• You will be requested by ASUS to perform some of the Product’s
troubleshooting tasks or actions, which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and
applications to the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with remote
diagnostic tools (when available).
• Performing other reasonable activities requested by ASUS, which will assist
in identifying or resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to
an ASUS Repair Center (this process is called “RMA”). ASUS will issue an
RMA number for Your Product. Please record Your RMA Number for tracking
purposes.
• Describe the problem clearly and completely on the RMA request form.