Asus VivoStick PC TS10 VivoStick TS10 s Warranty Card.English - Page 5

• Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period. • Ensure that You have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. ASUS may delete any data, software, or programs installed on the Product without restoring them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data. • Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements: • Use a rigid box with flaps intact • Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable • Wrap all items separately • Use adequate cushioning material • Use strong tape designed for shipping • Do not use string or paper over-wrap • Use a single address label that has clear, complete delivery and return information • Place a duplicate address label inside the package • Please do not send in anything but the Product itself unless specifically requested by ASUS. Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. ASUS shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by ASUS. • Remove or provide any password that You assigned to the Product. If access to the Product is blocked by passwords, then ASUS may not detect and repair all failures of the Product. • If the Product is designed with the TPM (Trusted Platform Module) function, provide the embedded security chip pre-boot password 4. RMA methods If RMA is necessary, you have to deliver your product to the nearest ASUS Repair Center. ASUS may, in its sole discretion, simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a free pick-up and delivery service. 5. Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to: (a) The Product has been tampered with, repaired and/or modified by nonauthorized personnel; (b) The serial number of the Product, components or accessories has been altered, cancelled or removed; (c) The warranty seals have been broken or altered;