Asus WiFi-b User Guide - Page 56

Troubleshooting

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A.1 Troubleshooting This troubleshooting guide provides answers to some common problems which you may encounter while installing and/or using ASUS Wireless LAN card products. These problems requires simple troubleshooting that you can perform by yourself. Contact the Wireless LAN Technical Support if you encounter problems not mentioned in this section. Problem Action My computer does not recognize Verify if the WiFi-b™ card drivers are the installed WiFi-b™ card. properly installed by following these instructions: 1. Open the Control Panel window from the Windows® desktop. 2. Double-click on the System icon. 3. Windows® 98SE/Me users: Select the Device Manager tab. Windows® 2000/XP users: Select the Hardware tab then click the Device Manager button. 4. Click the "+" symbol preceeding the Network Adapters item, then check the ASUS 802.11b Network Adapter or ASUS 802.11g Network Adapter item. A yellow exclamation point or a red plus sign preceeding the network adapter means that the device driver is not properly installed. Re-install the WiFi-b™ card driver following the instructions below. A yellow exclamation point or a red plus sign appears on the ASUS 802.11b Network Adapter or ASUS 802.11g Network Adapter item. The WiFi-b™ driver is not properly installed. Follow these instructions to uninstall and re-install the driver. 1. Insert the Support CD into the CD-ROM drive. 2. When the ASUS WiFi-b™ installation window appears, click "Uninstall ASUS WLAN Card Utilities/Driver" option. A-2 ASUS WiFi-b™ Card

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A-2
ASUS WiFi-b
™
Card
A.1
Troubleshooting
My computer does not recognize
the installed WiFi-b
™
card.
Verify if the WiFi-b
™
card drivers are
properly installed by following these
instructions:
1.
Open the Control Panel window
from the Windows
®
desktop.
2.
Double-click on the
System
icon.
3.
Windows
®
98SE/Me users
: Select
the
Device Manager
tab.
Windows
®
2000/XP users
: Select
the
Hardware
tab then click the
Device Manager
button.
4.
Click the
“
+
”
symbol preceeding
the
Network Adapters
item, then
check the
ASUS 802.11b
Network Adapter
or
ASUS
802.11g Network Adapter
item.
A yellow exclamation point or a
red plus sign preceeding the
network adapter means that the
device driver is not properly
installed. Re-install the WiFi-b
™
card driver following the
instructions below.
Problem
Action
This troubleshooting guide provides answers to some common problems which you
may encounter while installing and/or using ASUS Wireless LAN card products.
These problems requires simple troubleshooting that you can perform by yourself.
Contact the Wireless LAN Technical Support if you encounter problems not
mentioned in this section.
A yellow exclamation point or a
red plus sign appears on the
ASUS 802.11b Network Adapter
or ASUS 802.11g Network
Adapter item.
The WiFi-b
™
driver is not properly
installed. Follow these instructions to
uninstall and re-install the driver.
1.
Insert the Support CD into the
CD-ROM drive.
2.
When the ASUS WiFi-b
™
installation window appears, click
“
Uninstall ASUS WLAN Card
Utilities/Driver
”
option.