Asus XONAR HDAV1.3 Deluxe Xonar HDAV1.3 user's manual - Page 2

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You can try these specific steps to uninstall/reinstall completely: Step 1: Please uninstall the program in the Control Panel. If you have other ArcSoft programs installed, please uninstall them too. Then delete the program files in "C:\Program Files\ArcSoft\TotalMedia Theatre" folder (the installation directory). Step 2: Delete all the files and the folders (including the hidden ones) in "C:\Documents and Settings\\Application Data\ArcSoft" and "C:\Program Files\Common Files\ArcSoft" folders. Step 3: Clean up the registration files: 1).Go to the Vista Start menu and click in the Start Search Dialog Box, type "regedit" and press Enter. 2).Delete "[HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]" and "[HKEY_CURRENT_USER\Software\ArcSoft]" these two nodes. Step 4: Reinstall TMT after rebooting the computer. 4 BSOD for Vista 1) Please try to disable your Anti-Virus software and then run the program again. Or you can add TMT into your "safe" list. 2) If the above solution can't solve the problem. You may try the following steps: Please try these specific steps to uninstall/reinstall completely: Step 1: Please uninstall the program in the Control Panel. If you have other ArcSoft programs installed, please uninstall them too. Then delete the program files in "C:\Program Files\ArcSoft\TotalMedia Theatre" folder (the installation directory). Step 2: Delete all the files and the folders (including the hidden ones) in "C:\Users\\Application Data\ArcSoft" and "C:\Program Files\Common Files\ArcSoft" folders. Step 3: Double check "archlp.sys" in "C:\WINDOWS\system32\drivers" has been deleted, if not, please deletes it manually. Step 4: Clean up the registration files: 1).Go to the Vista Start menu and click in the Start Search Dialog Box, type "regedit" and press Enter. 2).Delete"[HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]"and"[HKEY_CURRENT_USER\S oftware\ArcSoft]" these two nodes. Step 5: Reinstall TMT after rebooting the computer. If the above solutions still can't help, please provide your DMP files if possible: 1) Right click Computer->Advanced System settings->Advanced 2) Then select the Startup and Recovery-> Settings, and set the Write Debugging information mode as kernel memory dump. 3) Then get dump file which is named Memory.DMP in C:\Windows folder 5 BSOD for XP 1) Please try to disable your Anti-Virus software and then run the program again. Or you can add TMT into your "safe" list.

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You can try these specific steps to uninstall/reinstall completely:
Step 1: Please uninstall the program in the Control Panel. If you have other ArcSoft programs
installed, please uninstall them too. Then delete the program files in "C:\Program
Files\ArcSoft\TotalMedia Theatre
" folder (the installation directory).
Step 2: Delete all the files and the folders (including the hidden ones) in "C:\Documents and
Settings\<username>\Application Data\ArcSoft
" and "C:\Program Files\Common Files\ArcSoft
"
folders.
Step 3: Clean up the registration files:
1).Go to the Vista Start menu and click in the Start Search Dialog Box, type "regedit" and press
Enter.
2).Delete
"[HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]"
and
"[HKEY_CURRENT_USER\Software\ArcSoft]" these two nodes.
Step 4: Reinstall TMT after rebooting the computer.
4. --------------------------BSOD for Vista----------------------------
1) Please try to disable your Anti-Virus software and then run the program again. Or you can
add TMT into your "safe" list.
2) If the above solution can't solve the problem. You may try the following steps:
Please try these specific steps to uninstall/reinstall completely:
Step 1: Please uninstall the program in the Control Panel. If you have other ArcSoft programs
installed, please uninstall them too. Then delete the program files in "C:\Program
Files\ArcSoft\TotalMedia Theatre" folder (the installation directory).
Step
2:
Delete
all
the
files
and
the
folders
(including
the
hidden
ones)
in
"C:\Users\<username>\Application
Data\ArcSoft"
and
"C:\Program
Files\Common
Files\ArcSoft" folders.
Step 3: Double check "archlp.sys" in "C:\WINDOWS\system32\drivers" has been deleted, if not,
please deletes it manually.
Step 4: Clean up the registration files:
1).Go to the Vista Start menu and click in the Start Search Dialog Box, type "regedit" and press
Enter.
2).Delete"[HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]"and"[HKEY_CURRENT_USER\S
oftware\ArcSoft]" these two nodes.
Step 5: Reinstall TMT after rebooting the computer.
If the above solutions still can’t help, please provide your DMP files if possible:
1) Right click Computer->Advanced System settings->Advanced
2) Then select the Startup and Recovery-> Settings, and set the Write Debugging information
mode as kernel memory dump.
3) Then get dump file which is named Memory.DMP in C:\Windows folder
5. --------------------------BSOD for XP----------------------------
1) Please try to disable your Anti-Virus software and then run the program again. Or you can
add TMT into your "safe" list.