Asus XONAR HDAV1.3 Deluxe Xonar HDAV1.3 user's manual - Page 3

2) If the above solution can't solve the problem. You may try the following steps: Please try these specific steps to uninstall/reinstall completely: Step 1: Please uninstall the program in the Control Panel. If you have other ArcSoft programs installed, please uninstall them too. Then delete the program files in "C:\Program Files\ArcSoft\TotalMedia Theatre" folder (the installation directory). Step 2: Delete all the files and the folders (including the hidden ones) in "C:\Users\\Application Data\ArcSoft" and "C:\Documents and Settings\usersname\Application Data\ArcSoft " folders. Step 3: Double check "archlp.sys" in "C:\WINDOWS\system32\drivers" has been deleted, if not, please deletes it manually. Step 4: Clean up the registration files: 1).Go to the XP Start menu and click in the Start Search Dialog Box, type "regedit" and press Enter. 2).Delete"[HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]"and"[HKEY_CURRENT_USER\S oftware\ArcSoft]" these two nodes. Step 5: Reinstall TMT after rebooting the computer. If the above solutions still can't help, please provide your DMP files if possible: 1) Right click Computer->Advanced System settings->Advanced 2) Then select the Startup and Recovery-> Settings, and set the Write Debugging information mode as kernel memory dump. 3) Then get dump file which is named Memory.DMP in C:\Windows folder 6. TMT can't work under Vista 64 SP2 Beta currently