Asus ZenScreen MB16ACM MB16AC Series User Guide - Page 23

3.3 Troubleshooting (FAQ) Problem Possible Solution Power LED is not ON • Press the button to check if the monitor is in the ON mode. • Check if the USB Type-C cable is properly connected to the monitor and the computer. The power LED lights amber and there is no screen image • Check if the monitor and the computer are in the ON mode. • Make sure the USB Type-C cable is properly connected between the Portable USB Monitor and the computer. • Inspect the signal cable and make sure none of the pins are bent. • Connect the computer with another available monitor to check if the computer is properly working. Screen image is too light or • Adjust the Brightness settings via the button. dark Screen image bounces or a • Make sure the USB Type-C cable is properly wave pattern is present in the connected between the Portable USB Monitor image and the computer. • Move electrical devices that may cause electrical interference. Screen image has color • Inspect the USB Type-C cable and make sure defects (white does not look that none of the pins are bent. white) ASUS USB Type-C Monitor MB16AC/MB16ACR/MB16ACM/MB16ACE 3-11